Customer Ratings & Reviews
- Model:
- 55Q651G
- |
- SKU:
- 10853144
Customer reviews
Rating 4.7 out of 5 stars with 887 reviews
(887 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
Rated 4 out of 5 stars
Good tv bad software
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv but I had an issue with google tv, tech support couldn’t solve it either.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendRated 4 out of 5 stars
Tv review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice tv the donate works very nicely but the picture seem a little lower quality.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JusticeS,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Sound goes out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed my TV sound goes out often and becomes difficult to get active again. This began on day 15, which was one day after we couldn't return it.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AnneR,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Defective TV and poor return policy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the picture is great and the OS is responsive. The quality overall is poor. TV came with or developed an issue. TCL have said it's defective and to treturn it but now outside the return window....which is disappointingly short from Best Buy. Now have to go through RMA numbers and then try and return it. This maybe a isaolated isue with the TV, but the overall experience with BB and TCL has been poor. Check the return terms when buying the cheaper brands....
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Johnhol,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV thinking it would be as good as our Roku TCL TV, but it’s absolutely horrible. Constant glitching and bugs. Half the time the sound doesn’t even work. Extremely dissatisfied with this product.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi EliS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Ok tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, very bright. Darks not so dark. Remote has lag.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chico,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst TCL ever, google tv is HORRIBLE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL is a good tv, unfortunately google tv as the system on this tv is the worst! Trust me do not but this or you will be banging your head on the wall constantly. apps crashing, functions in apps dont work. can't fast forward in apps.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BrandonW,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TELEVISION
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is not as crisp as our last tv. Volume control is very sensitive.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi BruceK,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looking straight on the picture beautiful looking from the side it’s terrible.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LouiseK,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV features various settings that can be adjusted to better fit your personal preference. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t buy a TCL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told by the sales man that the TV was great and they never have issues. And if it does I could bring it back to the store and exchange it.A month after purchase the tv has gone out it will not display a picture and when I called the store was told they do not exchange TVs. I feel I was talked into buying a low quality TV and lied to about the return policy.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi WilliamS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Screen defect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What causes this at top of screen? Not even a month old.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ReginaW,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not thrilled. It was a warranty replacement for a Roku TV and I did not choose Google TV. I can't find where to turn on closed captioning. I don't like the fact it wants me to "speak" to it. Just plain not happy with Best Buy's warranty replacement selectionn!
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi barpat,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Big Disappointment
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After reading reviews I was excited to get this tv to replace our 9 year old Samsung that served us well. Ugh. This tv is going back!!! Washed out colors, greenish tinges, poor speakers, spindly legs. The remote doesn’t even have a designated pause button. The postcard picture cropping is ridiculous. We tried every picture setting available with no success. We just bought a Hisense qled tv from Best Buy that is exponentially better than the TCL. I know I’m a dissenting opinion on this tv but you can do much better than this. It was a budget tv but i don’t believe it’s a good value at any price.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DavidD,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv lasted like 3 months. Just shut off but audio kept playing.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Melissa,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Worked for 3-4 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for about 3 to 4 months. Woke up this morning to it being bricked. No power, no light, no hope.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cody,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
QLED disappoints
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Actually unhappy in that picture quality did not live up to reviews. Side views wash out color completely despite recommended settings.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BobCat,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
It lasted less than a MONTH!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was so great until it stopped working! It won't load my apps, and I have been fighting with TCL to either replace it or send someone to fix it. They require a lot of things, and I have spent hours on the phone with them. I will never buy another product from them!
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Loved it at first, went downhill from there
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was awesome at first, picture was great. Two weeks ago one red line went from top to bottom of tv. Following week two more lines went from top of tv to bottom.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi James,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don't Do It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The employee at Best Buy couldn't recommend this TV enough. Must be some sort of sales contest. Everything she told me about it has not come true. The picture and sound quality is many times worse than the TV I replaced, which was at least 10 years old.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Colors and whites to bright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall picture quality not up to QLED with other brands.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LouiseB,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
