Customer Ratings & Reviews
- Model:
- 55Q651G
- |
- SKU:
- 12376741
Customer reviews
Rating 4.7 out of 5 stars with 893 reviews
(893 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
Rated 5 out of 5 stars
Good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome tv, informed sales associate; good installation; budget friendly
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Insignia,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality tv and customer service was offered
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendRated 4 out of 5 stars
TCL TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs to be able to stream Xfinity unfortunately it does not
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendRated 3 out of 5 stars
Bad reaction to external device signal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has the setting to get turned on when HDMI connected devices are turned on. My previous Roku TV recognizes those signal pretty well and switches to those input sources. Even the 12 yr old Sony non-smart tv that my mom owns does the job. This tv recognizes a signal, doesnt turn itself on all the time, and almost never turns to the right signal source.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Santu,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Good Entry Mid range TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice tv. Used for 4k gaming and daily watch. Nice wntry level mid range tv.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendRated 4 out of 5 stars
Good tv bad software
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv but I had an issue with google tv, tech support couldn’t solve it either.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendRated 4 out of 5 stars
Tv review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice tv the donate works very nicely but the picture seem a little lower quality.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JusticeS,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Defective TV and poor return policy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the picture is great and the OS is responsive. The quality overall is poor. TV came with or developed an issue. TCL have said it's defective and to treturn it but now outside the return window....which is disappointingly short from Best Buy. Now have to go through RMA numbers and then try and return it. This maybe a isaolated isue with the TV, but the overall experience with BB and TCL has been poor. Check the return terms when buying the cheaper brands....
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Johnhol,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Sound goes out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed my TV sound goes out often and becomes difficult to get active again. This began on day 15, which was one day after we couldn't return it.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AnneR,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV thinking it would be as good as our Roku TCL TV, but it’s absolutely horrible. Constant glitching and bugs. Half the time the sound doesn’t even work. Extremely dissatisfied with this product.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi EliS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Ok tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, very bright. Darks not so dark. Remote has lag.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chico,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TELEVISION
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is not as crisp as our last tv. Volume control is very sensitive.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi BruceK,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst TCL ever, google tv is HORRIBLE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL is a good tv, unfortunately google tv as the system on this tv is the worst! Trust me do not but this or you will be banging your head on the wall constantly. apps crashing, functions in apps dont work. can't fast forward in apps.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BrandonW,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looking straight on the picture beautiful looking from the side it’s terrible.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LouiseK,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV features various settings that can be adjusted to better fit your personal preference. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t buy a TCL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told by the sales man that the TV was great and they never have issues. And if it does I could bring it back to the store and exchange it.A month after purchase the tv has gone out it will not display a picture and when I called the store was told they do not exchange TVs. I feel I was talked into buying a low quality TV and lied to about the return policy.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi WilliamS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Screen defect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What causes this at top of screen? Not even a month old.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ReginaW,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not thrilled. It was a warranty replacement for a Roku TV and I did not choose Google TV. I can't find where to turn on closed captioning. I don't like the fact it wants me to "speak" to it. Just plain not happy with Best Buy's warranty replacement selectionn!
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi barpat,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Big Disappointment
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After reading reviews I was excited to get this tv to replace our 9 year old Samsung that served us well. Ugh. This tv is going back!!! Washed out colors, greenish tinges, poor speakers, spindly legs. The remote doesn’t even have a designated pause button. The postcard picture cropping is ridiculous. We tried every picture setting available with no success. We just bought a Hisense qled tv from Best Buy that is exponentially better than the TCL. I know I’m a dissenting opinion on this tv but you can do much better than this. It was a budget tv but i don’t believe it’s a good value at any price.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DavidD,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv lasted like 3 months. Just shut off but audio kept playing.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Melissa,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Worked for 3-4 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for about 3 to 4 months. Woke up this morning to it being bricked. No power, no light, no hope.
This review is from TCL - 55" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cody,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
