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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 364 reviews

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  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 364 reviews
  • Rated 5 out of 5 stars

    TCL 75"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is great, all blacks are true black Very quick response.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV for the price. The only thing lacking is the audio. Add a soundbar and all is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Premium features and affordability

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for the size and price! It was fairly easy to unpack and setup. Glad we upgraded from 65” to 75”.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi ReneeD, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, Alison TCL Customer Support

  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with our purchase! It is a great TV for a reasonable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks Best Buy 10 out 10

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size, price, and customer service from Best Buy - this was the easiest TV purchase that I have ever made!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Display Model Was Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent actually recieved the TV yet but if it's anything like the floor model it's definately the best bang for your buck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv, clarity is amazing and in my option better than Samsung.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    one of the best mini- LEDs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TCL's one of the best mini-Leds out there. Cheap but comparable to OLEDs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It a great TV. Our home has a lot of natural lighting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv!! Happy with purchase . So glad we chose this one after reading reviews .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great price...Great TV!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great TV for our sports family room. The price is right!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy but disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv only problem is it will have to be replaced do to backlight issue

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice tv and the sound is great. They said we needed a sound bar but it’s perfectly fine without one

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Kojo,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY! The functionality of the apps and “smart” features are ABSOLUTELY horrendous. If you want your TV to run like a ‘95 Mac constantly freezing and skipping then this one’s for you. YouTube tv, fandango pretty much anything you want to do does not function properly. Constant freezing and screen jittering, audio works fine screen doesn’t, it’s awesome. Me being positive thought trying a new tv brand would be good, boy was I wrong. Stick with Samsung, Sony, lg. absolutely regret this purchase. Don’t make the same mistake I did. I’ve had Samsungs and LG’s for 15+ years never had problems until this TCL.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi RobertV,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. TV looks great and has been easy to set up.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Returned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent tv but had to return it due to it shutting off when trying to play videos

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Buncho, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Thank you, Alison TCL Customer Support

  • Rated 1 out of 5 stars

    Slow/poor picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give this TV a negative I would. Replaced a 5 year old TCL Roku tv with this TV and it’s been nothing but problems. When you hook it to a surround sound system, the TV doesn’t display the volume on the TV (there’s no fix) doesn’t open Hulu 90% of the time, extremely slow, picture quality is worse than the 5 year old TV was.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi PARKERF,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 2 out of 5 stars

    Duped by Geek Squad and broken tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought TV and Geek Squad came with a broken tv and I still don't have my tv and it's been over 30 days. No call when I will get my tv that I paid for. TV was broken when they open the box on my home delivery.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi RensieC,

      Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at [email protected] with your contact information and a description of what you need help with.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 2 out of 5 stars

    Promising but fails to deliver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is unfortunate to return this promising TV in that it falls well-short in up-scaling over-the-air broadcasts, especially when viewing sporting events such as football. However, the out-of-the-box colors are spot-on with well-controlled blooming control.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi samtheman58, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. If you still have the product, we would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support

  • Rated 1 out of 5 stars

    Awful BestBuy customer service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know this review is suppose to be for the TCL TV and if I had received the tv would be willing to provide feedback. However, at time of purchase I was never told the TV was on backorder, now almost a month after purchase and payment I don't have a TV or expected delivery date. Will not use best buy again in future as other stores don't seem to have these issues.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JustinG,

      Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.

      Thank you,

      Sara
      TCL Customer Support

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