The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 364 reviews
Rated 1 out of 5 stars
Broken
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I received my tv the box looked good when i was finally able to setup the tv the screen was busted from the inside.couldn’t get help on the phone asked to speak to supervisor was told they would call me back because no supervisor was available had to drive to the store. Then received a phone call from a supervisor from Best Buy online he was rude and pretty mich told me to return the tv and go somewhere else to purchase it
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at [email protected] with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara TCL Customer Support
Rated 2 out of 5 stars
TCL tv has problems
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Liked the tv but it has a black screen problem and locks up. Returning.
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara TCL Customer Support
Rated 1 out of 5 stars
TCL comes up short.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Low end TV which over promises. The picture quality is sub par and the build of the TV is cheap, I returned it an bought an LG G4 which is nothing sort of amazing and would steer anyone looking to buy a high end in the LG direction.
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara TCL Customer Support
Rated 1 out of 5 stars
Disappointed with BB
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
bought the TV 25 days ago scheduled delivery and setup 10 days after purchased but found cracked screen after mounting. Now I have to wait until 9/11 31 days after purchased for remount new TV and not sure what happens next.
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at [email protected] with your contact information and a description of what you need help with.
Thank you,
Sara TCL Customer Support
Rated 1 out of 5 stars
done with Best Buy
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Worst Delivery experience EVER .............. TWICE !!!!!!
I learned my lesson............never again
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara TCL Customer Support
Rated 1 out of 5 stars
Dr. Ed Scearce
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
At the beginning we noticed that there was lots of lag, ie.e tracking when watch sports. Have set the motion settings but still lags. Recently the tv randomly turns off and on without any prompting. I wish I had returned to BestBuy immediately
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara TCL Customer Support
Rated 5 out of 5 stars
Can;t go wrong - excellent
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Remarkable TV. The picture is excellent, and the black level comes close to that of an OLED screen. And there are a whole list of picture settings - from basic to more advanced, that can be independently configured for each input / streaming app. Numerous apps, and streaming services, and the OTA reception is excellent. Well worth the price, and if purchased on sale it is a tremendous value
This reviewer received promo considerations or sweepstakes entry for writing a review.
I like this TV. I always bought “name brand” tvs but the TCL replaced a Samsung I was not happy with. It didn’t like the streaming dongle but the TCL works great with it and the sound is solid as well. Great price for a great TV
This reviewer received promo considerations or sweepstakes entry for writing a review.
Best tv I've ever owned. The colors are fro. Out of this word and to talk about the deep blacks in this tv you wouldn't believe until you've seen it for yourself.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Amazing TV, Great buy.
Went in with the mindset of buying a different TV, but Brad took his time and explained the difference between the two. Brad was amazing and knew his stuff. I was very impressed with his knowledge and able to convey that to me. If you are in the market for anything electronic, contact Brad Borneill at the Cascade station Best Buy - He will steer you right!
Hi MichaelA, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, Alison TCL Customer Support
Rated 5 out of 5 stars
Definitely punches above its weight
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Awesome big screen hdtv. Reasonably priced too. Contrast, color and brightness rivals the higher end brands without having to break the bank. Overall, a very happy and satisfied customer.
Hi KenP, We appreciate you taking the time to provide your thoughtful feedback. We are pleased to hear that you are enjoying your TV thus far. Hopefully you are able to take your viewing experience to the next level with your new TCL TV. Enjoy! Thank you, Alison TCL Customer Support
Rated 5 out of 5 stars
Happy customer
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Great service from guys who took the time to make sure the job was one right. They even cleaned up after themselves to ensure that no mess was left behind. Really enjoy the TV.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The delivery was great. The TV looks very good and after calibration the picture quality is very good. Unfortunately the only place to put it in my apartment has two big balcony door whick produce a lot of glare and this TV brightness is not strong enough to overcome that. At night it could be 4 and half stars, just needed to be a bit brighter for more pop.
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!