Customer Ratings & Reviews
- Model:
- 85QM7K
- SKU:
- 10214357
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
All-around high quality tv experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best TV I have ever had! The clarity is beyond belief!
I would recommend this to a friendShould have waited
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is great its just just 1 week afyer i get it delivered the price gets adjusted to ne $300 cheaper
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi user348615,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far. Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
TV Delivery & Setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and setup were outstanding. The pair of people couldn't have been more professional.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi SteveG,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Tcl QM7K 85"
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service. TCL QM7K is top notch; cant wait to watch football
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi ANNA,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
TCL QM7K App Crashing and Image is Flat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the TCL QM7K 85 inch after the Youtube app glitch that made the video all crazy. Very odd and weird. I have a video. Also the picture was not very bright. The shadow detail was bad.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Utahguru,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Good not great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes some fooling around with to get a picture you want.
I would recommend this to a friendTCL 85" Mini LED
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mini LED really does help with glare from outside sunlight.
I would recommend this to a friend
QM7K is so Great
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Truly a work of art! This TCL offering both value and quality for a reasonable price!
I would recommend this to a friendTCL TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The acceleration is off. Picture quality isn’t so bad.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
TCL SUCKS!! BUYER BEWARE!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BUYER BEWARE!!!!!!!! I bought a new 85” 85QM7K from Best Buy on 8/19/25 for $1800. Had it for about 8 weeks and the screen went out. Better buy extended warranty from Best Buy. Best Buy will only warranty TV for 15 days other wise. TCL has TERRIBLE customer service. I spent the whole day on the phone trouble shooting and emailing TCL all the required photo and videos. TCL finally stated they would replace the TV. But had to email them 1 finale photo showing that I wrote void on then sir# bar code and dated it. I did all this the same day (10/14/25). Went 3 days without hearing from TCL. So I called TCL. TCL don’t regularly check their emails. TCL had not confirmed I sent them their required photo. The customer service rep at this point checked the email and confirmed did what they required. She the told me my replacement TV would arrive in 5-7 business days. She stated I should get the TV on 10/21/25. TV did not arrive on 10/21/25. I called customer service only to be told that the wait for 5-7 business days started on 10/21/25. WOW!!! I am having to wait 2 weeks to get my replacement TV. Currently no tracking # or status of my replacement TV. TCL is in NO HURRY to replace a warranty claim!!!! BEST BUY WOULD NOT HELP!!!! BUYER BEWARE!!!!! CUSTOMER SERVICE SUCKS!!!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MichaelW,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. We would love the opportunity to look into this and review your case for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Tclqm7k
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with motion and picture issues but seems like a great tv otherwise.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JamesM,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Different Choice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decided to go with the hisense TV instead. This one was a little more with less options and a lot of issues with the remote
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JessicaA,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help you better navigate the TV. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
This product is far beyond my expectation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is stunning—crisp details and vibrant colors that really pop, even in a bright room. The Google TV interface is super smooth and incredibly easy to navigate. I have it set up in my living room, and it’s truly turned the space into a full-on home theater experience. For the price, it’s an unbeatable deal. I’d wholeheartedly recommend it to anyone looking to upgrade to a bigger, better screen—you won’t be disappointed!
I would recommend this to a friendDon't bother, go with something else
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First one was broken, and the replacement has Bluetooth connection issues, and it won't connect to Google Home. Returned it for the newest Hi-Sense equivalent
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Yippiekiyea,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
