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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 158 reviews

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    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.9 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 158 reviews
  • Rated 5 out of 5 stars

    Soundbar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is perfect . The sound to NBA games is like being at the stadium

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great price for a great product

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very powerful for its slim size, and the clarity is very hi-fi and full sounding.The bass rattling through your body is next level

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound & quality but could use a bit more power

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works very well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased. Previously had a Vizio TV and Soundbar. Kept soundbar after replacing TV, but had numerous issues with connecting to new TV. Finally decided to replace with same brand soundbar and couldn’t be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TCL sound bar

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice sound from this sound bar. The 5.1 replaces my 2.1.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is nice and crisp. Sleep and pretty. Great value

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your sound bar thus far! Our sound bars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our sound bars have to offer. Enjoy! Thank you, Alison TCL Customer Support

  • Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It completes the at home theater system without draing your bank account sounds amazing ! Paired to my new TLC 98" big screen tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Budget 5.1 Soundbar

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sound quality. Perfect home theater and the subwoofer is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing sound bar

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This makes it just like being in a movie theater. Must have.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good sound with a big flaw.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had really high hopes for this soundbar but eventually had to return it. The sound is great and the configuration with TCL TVs works well but there is one big known flaw with these. The voice and dialogue sound frequencies also travel to the Sub and give you an annoying ressonanance. This has been fixed in the Q75 with a software update but not with the Q65. When I contacted TCL which was a tough task they advised me to return the product probably because they will not be updating this anytime soon as it didn't have WiFi connectivity.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Pgs1974,

      Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    sales rep

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's nice and small, great sound with a nice unit. I love it. I bought it again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good speaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is really good and I enjoy the surround option as well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lots of Glitches

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TCL Soundbar delivers good quality sound with clear dialogue and powerful effects. However, it's very temperamental. At least once every other day, it simply switches off, requiring you to unplug and reboot the whole system. That solution is effective and easy, but annoying when it happens in the middle of a program. My experience with Best Buy's service was also deeply disappointing. Although I'd requested and paid for a Geek Squad set-up, Best Buy used other contractors. They didn't show up for the appointment and didn't return calls or messages. Ultimately, I had to pick up and install the equipment myself. Best Buy is doing tremendous damage to its brand by relying on these kinds of contractors.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi MikeK,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Whoa. Amazing sound

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow. This is ten times better than my last soundbar (Samsung). The sub woofer makes the house shake. Amazing sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Movie theater quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound system we bought ! Had a samsung and bose before and this sounds like a movie theater. Pairs great with the tcl tv too! So easy to use too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TCL - Makes a Great Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well and was so easy to put in place with my TCL TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for movies and other media. For music not the best but still good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is phenomenal and works well with my TCL TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel like I’m on the theater I love it , (:$$$$$

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good product in my opinion. I do find myself having to turn volume up to hear voice clearer but then having to turn it down again once sounds effects/ base is too loud. .. and then do it again.

    I would recommend this to a friend
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