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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 74 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.5 out of 5 stars

  • Dry Quality

    Rating 3.8 out of 5 stars

  • Cycle Options

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers value the Emerald 24" dishwasher's quiet operation and excellent cleaning performance, with many praising how sparkling clean their dishes become. The well-designed racks, including a third rack, also receive positive feedback for their spaciousness and utility. However, some customers reported issues with the control buttons and the door's sturdiness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 74 reviews
  • Pros mentioned:
    Cleaning performance, Noise level, Rack design

    Rated 5 out of 5 stars

    So happy with my Thermidor dishwasher

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my Thermidor dishwasher. It is superior to any other I have owned. The drawers/shelves are well designed to hold more. I also love the additional 3rd shelf that holds the cutlery It is so quiet when I’m using it I have to check if the light is on to make sure it’s on. It cleans the dishes so well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Thermador DWHD650WFP/15

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a Thermador dishwasher before and this particular unit is the midpoint price for a Thermador. It cleans OK but it does not have a good dry cycle even though I use extra dry and it’s quite noisy. I would rather buy the more expensive Thermador dishwasher but unfortunately it is back ordered for many months so that is the reason why I decided to take this instead. I like the home connect functionality of it where I can do a remote start.

    No, I would not recommend this to a friend
    • Brand response from Thermador Team
      Posted .

      Hello Shopaholic, we're sorry to hear you're not getting great drying results. Here are some tips that should help:
      1) Fill the rise compartment with Jet-Dry.
      2) Adjust rinse aid dispense amount according to the water type in your area.
      If you have any additional questions, please feel free to call our 24/7 customer service team at 800-735-4328. thermador

  • Pros mentioned:
    Noise level

    Rated 3 out of 5 stars

    Defect dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Defect. The blue LED lights is not working since day one. I called Thermador for the services. I have to wait 1/2 weeks long for the appointment. Not sure what is the outcome. My 1st load wash is 2 1/2 hrs long. Pretty clean. Quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice!!! I will surely recommend it to all my friends and family.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    Cleans well, looks good, but difficult to operate

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Thermador dishwasher to replace a Bosch model that developed a mysterious leak after about six years of good service. (I would have preferred a Miele, which are reportedly much more durable, but there are simply none to be had anywhere.) If you like the industrial, pro-style look, this Thermador with its beefy bar handle fits the bill. Like any modern dishwasher, particularly a new one, this Thermador does a perfectly good job washing dishes -- no complaints there. But it has several characteristics I'd classify as minor annoyances: First, it's pretty noisy. You can hear it mumbling, grumbling, and sloshing away in the next room, so much so that if you're watching TV after dinner you might have to boost the volume a notch or two. Second, the integrated controls to turn it on and off, select cycles, etc., are maddeningly difficult to actuate -- there's no haptic feedback and at most a feeble beep that's difficult to hear (and sometimes not even that) when you press one of the buttons, if you can even figure out where on the perfectly smooth panel to put your finger. So I stand there, repeatedly mashing my finger on the control panel and only succeed in turning the thing on about fifty percent of the time. Third, you need a degree in electrical engineering to figure out how to connect the dishwasher to your WiFi network -- a complicated, multi-step process involving those persnickety controls on the dishwasher, obscure codes flashing on a tiny LCD screen, a poorly designed smartphone app, and, just for good measure, the configuration settings of your WiFi router. So I'd give it five stars for appearance and washing performance, but just one star for noise and ease of operation, for an average score of three stars. By the way, a lot of people complain about modern dishwashers in general not drying dishes particularly well. My own experience is that if you use a sheeting agent as recommended (or plain vinegar), your dishes, utensils, and plastic containers will come out clean and spot-free, if not bone dry.

    I would recommend this to a friend
    • Brand response from Thermador Team
      Posted .

      Hello WTW1, thanks for your review. We apologize this has been your experience and appreciate you bringing it to our attention. This is not indicative of the brand, and our customer service team can provide real-time troubleshooting and determine if service is necessary. They can be reached 24/7 customer service team at 800-735-4328. thermador

  • Pros mentioned:
    Cleaning performance, Noise level, Rack design

    Rated 5 out of 5 stars

    Cleans fast and well, holds lots of dishes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are really impressed with our new dishwasher! It is well designed in many ways. Our old DW had a small third top rack, like this one, but the rack in the old one was too shallow to hold things like our frying pan spatula and was fairly useless. This rack holds those utensils nicely and has a super silverware holder built in, so we removed the silverware holder from the lower rack, which makes more room in the lowest rack. Which brings me to another impressive feature. This dishwasher holds a LOT of dishes! The slots are very close together, which made me wonder if there was enough room for the dishes to get clean, but it does a great job of cleaning, even though I follow their recommendation and do NOT rinse my dishes. If you worry about odors like I did, when you shut the door, it REALLY closes tight, so the dirty dishes do not smell up the kitchen. As a final note, the cycle is quick, and the default energy-saving drying works so well that even the bottoms of my coffee mugs, which always used to have a small amount of water that I had to dry by hand , come out completely dry.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level, Rack design

    Rated 5 out of 5 stars

    Quiet joy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this dishwasher to replace a 10 year old model. After having used it several times, we like it’s ease of operation and quiet operation. We particularly like the way it holds dishes and it’s rack for silverware.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level, Rack design

    Rated 5 out of 5 stars

    Excellent Dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful dishwasher that has all the bells and whistles- 3 racks, Home Smart app controls, quiet, and cleans thoroughly!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level, Rack design

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best dishwasher ever!! Quiet and powerful! Gets everything clean. Love the third rack!

    I would recommend this to a friend
  • Cons mentioned:
    Door quality

    Rated 1 out of 5 stars

    Got it For Free - Not worth the cost

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An amazing amount on engineering went into creating the worst dishwasher ever. It terrible in every way. The door is flimsy and fails to close properly. When you do get the door to shut properly, there will likely be a software problem. I have slammed it shut in frustration so frequently the cabinetry is now splitting. If you ever manage to start the dishwasher, it will fail to dry and the dishes will still be dirty

    No, I would not recommend this to a friend
    • Brand response from Thermador Team
      Posted .

      Hello andrew, thank you for your review. At Thermador, we strive to provide the high level of quality and reliability our products are known for, and we're very sorry to hear this model has not met your expectations. Please know that your feedback is extremely valuable to us and will be shared with the appropriate teams for further review and consideration. For any product-related inquiries, feel free to call Customer Care at 800-735-4328 for real-time support. Thank you. thermador

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great dishwasher

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dishwasher. cleans very well and best feature is the drying function without using a coil. only thing i hate is that if you accidentally bump into it while its on, it will just open the door and the cycle stops. it would be good if it just locks and wont open when a cycle is running.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great Dishwasher

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quiet operation. This dishwasher replaced our Bosch. Though they are sister companies, there is no comparison in performance. LOVE this dishwasher.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not too great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not enough room for large plates and pots. Start and Off buttons do not have lights like the other buttons do so hard to tell when it’s on especially since it’s so quiet

    No, I would not recommend this to a friend
  • Pros mentioned:
    Appearance, Rack design

    Rated 5 out of 5 stars

    Great Dishwasher

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek looking, luv the 3 racks and how spacious it is. Dishes come out extra clean, including glassware.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washes great easy to use!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dishwasher has plenty of room and cleans your hard-to-wash pots and pans perfectly. I did have a leak a couple of weeks after it was installed and the geek squad came out to fix the problem which was easy. The extra sprayer was just sitting in the front basket and was blocking where the cleaning pod would drop in. No big deals the service was quick and he was very knowledgeable. I do love the remote start that is built in as well

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Good choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet, does good job cleaning and looks good when installed.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dishwasher living up to the Thermador brand. It’s quite and washes dishes clean

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 3 out of 5 stars

    Average

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came free with the purchase of the stove. Very difficult to work. Looks nice but it’s not easy to operate . One positive thing about this washer is you can not hear it when it’s working

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Carol

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Elegant dishwasher. Very quiet and the dishes come out sparkling.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Super Quiet

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been using this for a couple of months, lots of features and easy to use.

    I would recommend this to a friend
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