Customers have good things to say about the Masterpiece 36" Built-In Gas Cooktop's powerful burners, citing fast cooking times and even heating. They particularly appreciate the burners' quick lighting and consistent performance. However, some customers express concerns regarding the cooktop's build quality and the durability of its materials. The overall impression is mixed, with strong praise for the burner performance tempered by criticism of the material's sturdiness.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 26 reviews
Rated 5 out of 5 stars
James
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ve have had this range top for two years and has worked really really really good. Good brand excellent quality.
I would recommend this to a friend
Pros mentioned:
Heating performance
Cons mentioned:
Build quality
Rated 2 out of 5 stars
Power is fine! But looks is fading away!
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love the power of this gas cooktop, but I started having trouble when turning it on! Sometimes I need to turn all the burners to get it going!
The letters next to the knobs are just fading away, quality is bad. I have had other less expensive cooktops in my life that never “peeled off” like this one. This is the reason I am giving only two starts to this cooktop! So sad!
No, I would not recommend this to a friend
Pros mentioned:
Heating performance
Cons mentioned:
Build quality
Rated 2 out of 5 stars
Okay - Great even flames but difficult to clean
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Burners are good. Energy efficient.
However I didn’t like the material. It’s really light weight material. Cleaning is very big problem because of the shape of the burner and they don’t come out. So it’s very difficult to clean.
Having hard time working with Best Buy to replace it for upgraded model even though I have total membership.
No, I would not recommend this to a friend
Brand response from Thermador Team
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Hello SJ22, thank you for contacting Thermador. We are truly sorry to hear of the difficulties you are experiencing with your appliance, and we apologize for any inconvenience caused. If service is necessary, please use the following link to locate a Thermador authorized service provider in your area: https://www.thermador.com/us/support/book-a-service. For any additional assistance, please call our Customer Support team at 1-800-735-4328. Thank you.
Rated 4 out of 5 stars
Decent quality
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not impressed with quality as I am with our oven.
Electronic pilot is finicky and does not always ignite.
The previous version with a igniter at each burner never failed.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Owner
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great...This is the second Thermador i had been used. The first one last 14 years. This one is more BTU and very easy to clean. I strongly recommended. To me , Thermador is best.
I would recommend this to a friend
Pros mentioned:
Heating performance
Rated 5 out of 5 stars
Excellent Cooktop
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is my second Thermador gas cooktop and I love this one as much as the first. Great quality, fast cooking times and really easier to clean than it looks.
I would recommend this to a friend
Rated 5 out of 5 stars
Replacing a Cooktop with 5 Star Burners
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The process of getting exactly what I needed at my renters house was so easy, I can't tell you how grateful I was to have George Gonzales assisting me. He came over to the house to see if the range will fit? and spend hours on the computer helping me fill out the forms. I'm a little slow on my tech ability so George was so patient, I kept telling him, I'm sorry. He kept saying no problem. He was so patient, and never let me down. I would have cried if I had to do this all by myself. After that was done, a man came to install the cook top. He did it so quickly, I was amazed. This was all done in two days! I just couldn't believe it!
George is a genius! He handles himself very well professionally and he works very hard with his trade. He is someone you can rely on for any difficult work you need.I love to put pictures on to show you how beautiful the cooktop looks but I don't know how to do that, I don't even know how to sign my name on the first line. I'm computer illiterate. I would give him 100 or more points but I don't know how to put the pictures on this page. I'm sorry! Just so you know, the cooktop is beautiful and it works great the renters are so happy and that makes me happy! Thank you so much for having George there to help me. I was so lucky to have him.
I would recommend this to a friend
Cons mentioned:
Build quality
Rated 1 out of 5 stars
Overpriced - do not buy
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is an overpriced unit. In less than an year I have had the led lights go out which was fixed under warranty . An now just after the warranty period the cast iron burners are cracking. Customer service is awful and would not replace what is essentially a manufacturing defect.
The steel is very poor quality and scratches easily
No, I would not recommend this to a friend
Brand response from Thermador Team
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Hello and thank you for your review of model # SGS365TS. We understand that your experience has fallen short of your expectations, and we deeply regret any frustration or inconvenience caused to you as a result. We greatly appreciate your feedback as it allows us to identify areas for improvement. Your comments will be shared with the relevant teams for further consideration. If you have questions or concerns, please contact Thermador Customer Care at 800-735-4328. We are here to assist you and address any product issues you may have.
Pros mentioned:
Heating performance
Rated 5 out of 5 stars
Very nice cooktop
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very nice. Just be sure that all of the 5-star porcelain burner covers are in the correct place in order to avoid the ignition mechanism from continuously firing. Love the way that it cooks.
I would recommend this to a friend
Rated 5 out of 5 stars
Good installation of cooktop and clean up nicely
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Philip and his partner did a good god to install even they have to cut my counter top. They did a good job to install the gas pipe and did a thorough check for gas leakage.
One minor suggestion for improvement, they wore shoe cover in the house but forgot to take out when they went out to get tools. They wore shoe cover walked outside and then walk in the house.
Our third party repairment will take out shoe cover before went outside and put back before they come back.
I would recommend this to a friend
Pros mentioned:
Heating performance
Rated 5 out of 5 stars
Thermador - Masterpiece 36 the best
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Thermador - Masterpiece 36" Built-In Gas Cooktop with 5 Star Burners - Stainless steel
Overall rating Excellent very good stove top
I would recommend this to a friend
Rated 3 out of 5 stars
Good Cooktop
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It is a good cooktop, but I wanted to have 5 ignition buttons on side. Otherwise, very nice cooktop!
I would recommend this to a friend
Brand response from Thermador Team
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Hello MitsuhiroT, thanks for your review. We value your feedback and it will be forwarded to our product team. If you have any questions pertaining to service, please contact our customer service team at 800-735-4328 for real-time assistance.
Pros mentioned:
Heating performance
Rated 5 out of 5 stars
More precise heating
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The star burners really make the heating more even and more precise.
I would recommend this to a friend
Rated 5 out of 5 stars
Good for big families
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great for big family.. we can put large pots at same time. Easy cleaning.
I would recommend this to a friend
Pros mentioned:
Heating performance
Rated 5 out of 5 stars
Strong cooking
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great cook top. Takes a little getting used to just because it’s so much stronger than our old one.
I would recommend this to a friend
Pros mentioned:
Heating performance
Rated 5 out of 5 stars
Beautiful
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Thermadore 36” masterpiece star burner build in gas cooktop is very powerful.
I would recommend this to a friend
Pros mentioned:
Heating performance
Rated 5 out of 5 stars
Cooktop
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Burners light quickly and burn consistently on all sides.
I would recommend this to a friend
Pros mentioned:
Heating performance
Rated 5 out of 5 stars
Great cooktop,
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Posted . Owned for 9 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great gas cooktop, stainless steel with 5 star burners
I would recommend this to a friend
Rated 5 out of 5 stars
Sr. Dir. Construction
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
One of the best-made cooktops but a little expensive for some buyers' bugets.
I would recommend this to a friend
Rated 5 out of 5 stars
Great job
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The guys came and put in the new countertop. They were great