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Customer Ratings & Reviews

Your price for this item is $79.99
The comparable value price is $99.99

Customer reviews

Rating 4.2 out of 5 stars with 60 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers love the H.E.A.R.T Controller for Xbox X|S and PC, especially the button response and comfortable weight. Many users appreciate the build quality and responsiveness of the controller. Some users have mentioned the lack of thumb-stick texture and the size of the controller may be too large for some. While some have mentioned the drift, many have not experienced it.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 60 reviews
  • Pros mentioned:
    Accuracy
    Cons mentioned:
    Drift

    Rated 5 out of 5 stars

    Best Hall Effect Controller there is.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best hall effect controller there is! No stuck drift and pinpoint accuracy. Love it and bought two more!

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Solid

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid controller. A little too big for my hands since I am use to an 8bit. Loved how customizable to buttons were. Just wished it was a little more compact.

    I would recommend this to a friend
  • Pros mentioned:
    Button response

    Rated 5 out of 5 stars

    Amazing controller overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, Type C, and has Xbox ergonomic controller. This got to be one of the best controller for PC who are looking for controller with back buttons. The only con i have with this controller, is that it feels a little different compared to a regular xbox series s controller.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Bb review 2

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing controller. Worth every penny. Maybe even worth gettin the better version of it if you have the money.

    I would recommend this to a friend
    • Brand response from Thrustmaster Expert
      Posted .

      Hello, thank you for your feedback! We appreciate your feedback, and we're delighted that you like the product. If you have any questions about your product, please don't hesitate to contact our technical support team. We'll be happy to help ! Sébastien from the Technical Support team. Thrustmaster

  • Pros mentioned:
    Responsiveness

    Rated 4 out of 5 stars

    Controller

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has responsive controls. I just wished the button the back of the controller were removable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome! Just get it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve tried quit a few different controllers, even a few MS elite controllers, over many years. This controller beats all of them hands down. Rock solid so far after 8 months. No stick drift and buttons still doing their job. I play mainly Rocket League which can be very hard on controllers. The thrustmaster software is also great and added bonus. This by far the best value out there.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not all games recognize the paddles

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The back buttons cant be binded to something on some games, besides that it feels great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming controller

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like new, works great, fantastic price couldn’t be more happy with purchase would recommend best buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Light but a heavy hitter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this control is great, but for me I prefer it to be heavier. The joysticks being hall effect is why I chose it, and it does not disappoint. I was playing with an XBOX Elite 2 and still go back and forth. But when playing Rocket League there is no better control for accuracy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought for my son he really loves it. He said the controller has a nice grip and is easier to maneuver .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Interesting shape

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid, small. sticks are a bit firm compared to eswap controller.

    I would recommend this to a friend
    • Brand response from Thrustmaster Expert
      Posted .

      Hello, thank you for your comment! We're delighted to hear that you're happy with your product. Your satisfaction is our priority, and we're pleased to know that our product meets your needs. Sébastien from Thrustmaster Team. Thrustmaster

  • Pros mentioned:
    Button response, Weight
    Cons mentioned:
    Thumbstick
    Tech Insider Network Member

    Rated 3 out of 5 stars

    It’s Decent, but NOT for me…

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to start this review by saying it’s decent, but not great. Unfortunately I have a few complaints about this controller. Let’s get into it. The Thrustmaster HEART Controller’s main feature is its Hall Effect Thumb-sticks. If that’s your main reason for purchasing this controller, please read a little further before doing so. Upon unboxing the controller and holding it in my hands, I immediately noticed that the back grips where your fingers wrap around have an intrusive and almost sharp curve to them which felt uncomfortable right from the start. I also noticed that the shape of the thumb sticks felt weird. They are round in shape, but I almost feel disconnected when using them. It’s hard to explain. I switched back and forth from other controllers, and only with this controller do they feel less tactile and grippy. Maybe it’s the fact that the edge of the thumb stick is smooth and not stippled like others are which can provide the user with more grip. The weight of this controller is very light. Which for most people they will appreciate. I do think that with the shape of the backside of the controller and the light-weight you tend to squeeze the controller a lot, and this I'm sure is what lead to me actually experiencing discomfort after playing for only 10-15 minutes. This is my main complaint and why I personally will not continue to use this controller. I have large hands and so maybe someone with smaller hands would not have this issue. It will most likely come down to again personal preference. Game play and performance of this controller is exactly as advertised. The thumb-sticks were responsive and exhibited zero stick drift. The buttons all have a decent amount of travel and felt tactile except for the directional pad. The D-pad feels cheap and like it was an after thought. Good thing it’s a button that is less commonly used in modern e-sport games today. The controller also comes with a nice braided USB cable that provides enough length to plug into your console or PC. There is also an Application that you can create or modify profiles for the controller. You can change the button actuation level and parameters for the triggers and you can set the dead-zones for the thumb sticks and save them to a user profile to be recalled later. This is a nice touch anytime you are able to customize a device to make it your own. It’s hard for me to recommend this controller due to its weird ergonomics, lack of thumb-stick texture (for grip), and cheap feeling directional pad button. I actually experience hand cramping and discomfort from using this controller after only 10-15 minutes. It may just be my experience, but I had to write an honest review and this is what I have experienced.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing controller, worth every dime, got it on sale , get one !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good controller.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good controllers, feels a bit cheap and plastic and but expensive.

    I would recommend this to a friend
    • Brand response from Thrustmaster Expert
      Posted .

      Hello, thank you for your feedback! Sébastien from the Thrustmaster team. Thrustmaster

  • Rated 5 out of 5 stars

    Great controller!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels a bit light but expected without batteries. HEART joysticks work great! I like how the paddles on the back aren’t noticeable because I don’t use them. No issues so far. Will update if anything changes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good controller if precision is important.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent controller, useful but not amazing companion app. But the control from the hall effect joysticks is amazing and the best I've used.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Heart troller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Triggers are meh andbsensitive cable connection turns off if moved.

    No, I would not recommend this to a friend
    • Brand response from Thrustmaster Expert
      Posted .

      Hello ! We are sorry to hear about your experience. For more information, please don't hesitate to contact our technical support team. We'll be happy to help ! Sébastien from the Thrustmaster team. Thrustmaster

  • Rated 5 out of 5 stars

    Nice controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks and works great. Got for my daughter, she loves it!

    I would recommend this to a friend
    • Brand response from Thrustmaster Expert
      Posted .

      Hello, thank you for your feedback! We appreciate your feedback, and we're delighted that you like the product. If you have any questions about your product, please don't hesitate to contact our technical support team. We'll be happy to help ! Sébastien from the Technical Support team. Thrustmaster

  • Rated 1 out of 5 stars

    Not a game changer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is going back after a week of trying it out. The USB-C on the controller is flimsy and has a lot of wiggle to it. The only way to start the controller every session is by plugging it off then in again. Then after that I can press the Xbox logo to start it. It also has the tendency of completely be unresponsive misplay session. I wouldn’t spend the money on it really. Just get a factory controller, tried and true.

    No, I would not recommend this to a friend
    • Brand response from Thrustmaster Expert
      Posted .

      Hello ! We are sorry to hear about your experience. For more information, please don't hesitate to contact our technical support team. We'll be happy to help ! Sébastien from the Thrustmaster team. Thrustmaster

  • Rated 5 out of 5 stars

    Xbox

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best controller since the Xbox elite controller!!!

    I would recommend this to a friend
    • Brand response from Thrustmaster Expert
      Posted .

      Hello, thank you for your feedback! We appreciate your feedback, and we're delighted that you like the product. If you have any questions about your product, please don't hesitate to contact our technical support team. We'll be happy to help ! Sébastien from the Technical Support team. Thrustmaster

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