Customer Ratings & Reviews

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Overall Customer Rating

90%of customers recommend this product.

Customer Ratings & Reviews

1-20 of 83 Reviews

    • Brand Response

      TomTomCommunityManager 

      November 9, 2015

      Hello Murf,

      Thank you for the detailed review of the TomTom Spark. We are glad to hear that you like the watch so much but regret to hear of your unpleasant experience when connecting it to the app. We would like to assist you in resolving this issue, but would need further information from you. If you are willed, please send us an email with your contact data at inbox.reviews@tomtom.com and we will reach out to you to resolve the issue. Thank you. TomTomInc.

    • Brand Response

      TomTomCommunityManager 

      June 10, 2016

      Hi Runman, thanks for the review! I'm glad to hear that you're enjoying your Spark Cardio+Music watch! TomTomInc.

    • Brand Response

      TomTomCommunityManager 

      February 18, 2016

      Hi,

      Thank you for your review and the great feedback. I'm glad to read that overall you're enjoying your watch! I would like address some of the issues you've raised. We are working to improve the indoor treadmill mode on the watch. When an improvement is made, we will pass it along to you in a software update, so be sure to keep your watch updated. In them meantime, I will pass your feedback along to the development team.

      We are definitely looking into ways of improving MySports and the overall experience on our app and also on the web. I will pass along your feedback about importing activity files to race against to our MySports team.

      Thank you again for the feedback! TomTomInc.

    • Brand Response

      TomTomCommunityManager 

      February 8, 2016

      Hello,

      I'm sorry to read that the Spark Cardio + Music did not meet your expectations and that you decided to return it. We are constantly trying to improve the watch so we value the feedback we get from our customers; yours will be shared internally to the relevant teams. For the benefit of other customers, I'd like to address some of the concerns you've raised.

      Regarding the build in HRM – The watch uses the reflection of light to track you heartbeat per minute. This means that the way you wear the watch could influence the performance of the HRM. You can find illustrations and detailed explanation on how to wear the watch to ensure good performance here http://bit.ly/1IJscdn. Regarding the swimming feature - we have released a number of software updates to improve the accuracy of the swimming function on the Spark watches and this has increased accuracy to appropriate levels for the majority of users. However we are working on improving this function to make sure that all users get the desired results. Please make sure your watch is up to date in order to take advantage of the improvements in the software.

      Again, I'm sorry you've had a frustrating experience with your watch. If you haven't yet returned your watch, I hope these tips help improve your experience. Thank you. TomTomInc.

    • Brand Response

      TomTomCommunityManager 

      July 5, 2016

      Hi there. Thank you for the review! I'm glad you're enjoying your Spark Cardio+Music! Regarding the satellite pings, the Spark Cardio+Music sends a signal to the satellite every 1 second. Thanks for the review! TomTomInc.

    • Brand Response

      TomTomCommunityManager 

      April 25, 2016

      Hi there, thank you for the review! I'm glad you're enjoying your Spark Cardio+Music watch and it's perfect for your Spartan races. Keep up the hard work! TomTomInc.

    • Brand Response

      TomTomCommunityManager 

      December 20, 2015

      We're glad you're enjoying the watch so far! If the freezing continues, please reach out to our customer service team so they can assist you (866-486-6866) as this should not happen. Also, when using GPS, music, and heart rate functions, the battery should last up to 5 hours. Our support team will be happy to help with this as well if your watch is only lasting 4 hours. TomTomInc.