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Customer Ratings & Reviews

Your price for this item is $49.99

Customer reviews

Rating 4.2 out of 5 stars with 3935 reviews

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86%
would recommend
to a friend

Customers are saying

Customers commend Trend Micro Internet Security 2016 for its user-friendly installation, reliable virus protection, and overall security features. They appreciate the peace of mind it provides and the reasonable price point. However, some users have concerns about compatibility issues, particularly with Windows Defender and Mac devices. Additionally, a few customers have mentioned that the software can slow down their computers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 121 Showing 2,401-2,420 of 3,935 reviews
  • Rated 4 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a virus on my computer which had to be removed...got this after my computer was fixed and the protection so far is great!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 3 out of 5 stars

    Good to try this free security product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used this product before, but good to try it for free. Easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Free

    Rated 2 out of 5 stars

    Better than nothing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's always nice yo get something free, so nice to have virus protection from the start when I bought a laptop but that's s far as it goes. I just don't have much faith in this product from what I've read. If you're purchasing virus protection software I'd recommend sticking with the tried and true Norton products.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're glad to hear that you are giving your Trend Micro Internet Security software a try, shaggy9869. We think you'll enjoy it much more than other security products as it offers faster and more secure protection with fewer interruptions. Enjoy! trend-micro

  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and straightforward install. So far no annoying pop-ups. Hopefully will save a lot of headaches down the line.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It came free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So when i bought my new laptop I got this product free. It is adequate in the protection, so I have no complaints.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    You always need this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was not a simple set up. Was on the phone with a tech who had to remotely set it up on the pc. Not simple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My other computer didn't have this and, I had some issues with gigs disappearing. I have had this for 2 months now and is working great with no issues. It lets you know what is going on and ,that is a good feature. Happy with this product so far.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It was time-consuming to upload.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the directions to upload this product were pretty self-explanatory, it was very time-consuming to actually upload the program. Each step took a while to complete & if you stepped away from the computer between steps & missed your prompt to the next step, you were logged out & needed to start from the beginning again. - This was very frustrating & I ended up calling the Geek Squad for assistance.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It was free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not purchase this item it came as a free gift with a purchase. Although, this item was free I prefer Norton.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, TC23, and we hope your free trial of Trend Micro Internet Security can convince you that it is the best program to protect you PC. trend-micro

  • Rated 2 out of 5 stars

    Not user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Put this on my new computer. Could not download anything I needed to until I deleted it. Decided not to 're install it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      It's possible that there is a conflict with your firewall, Iammeok. Trend Micro Internet Security comes with a firewall booster to strengthen your existing firewall. However, some firewalls do not appreciate the additional support and instead limit internet access. Disabling the firewall booster setting should fix that problem and get you up and downloading again. trend-micro

  • Rated 2 out of 5 stars

    Not very user friendly. Need to research to use.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is ok for free. Very difficult to find all features and uses. Hard to set up. No instructions. Not worth the effort.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you had trouble navigating the interface, DJ63. We continue to research ways to provide all of the options for customizing your individual security in a user-friendly format. Our 2015 product is a step in the right direction and we will continue to refine our layout to make the features easier to find and customize. Thanks for the feedback! trend-micro

  • Rated 3 out of 5 stars

    Required to purchase with Best Buy Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My recommendation would be to purchase the Geek Squad insurance for one year with a new computer. Not sure it matters much which anti virus you put onto the machine because it's going to get bogged down with spyware, etc. The Geek Squad insurance is like having a personal IT department. For the up front $100, you just drop it off and they remove the viruses and stuff that slows down your machine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent for protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this product for the last 3 years and has always protected all my Pc from viruses. Definitely a plus to have

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice bonus item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was happy to receive this. Would have given it 5 starts if it had been for a full year- but still good to get!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Somewhat Happy But

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It says its good for three downloads, got it onto my laptop but it won't allow to load of tablet or smart phone. Why?

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      To use your Trend Micro Internet Security software on your tablet and smartphone, go to the app store (iTunes for iOS and Google Play for android) to download the Trend Micro Mobile Security app. Once installed, you can use your serial number to use your subscription to protect these devices. trend-micro

  • Rated 4 out of 5 stars

    Great Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always bought trend micro for my desktops and has never failed me in protecting me for the past 10 years

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gotta be safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was very affordable with my student pricing - now I can keep connected and know I am protected.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Meh

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kind of Expensive for sometimes free service. A pain to set up without a disk. Still have to two upgrade every year

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Trend Micro provides more robust protection and security features than most of the free options available, Bobbo. It's definitely the way to go if you're looking to keep your computer, mobile device, and personal information safe and sound. trend-micro

  • Rated 2 out of 5 stars

    So so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This program would not allow assignments to be uploaded to class... Kind of a bummer until the tech guy looked at it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were having trouble uploading your assignments, Goldilocks. It sounds like you got a little help from someone. Hope it's all working for you now. trend-micro

  • Rated 5 out of 5 stars

    New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a 40"TV and the individual that assist me was very helpful. I enjoy buying products from Best Buy. Your customer service group make people feel at ease. They explain the product to you. Which I feel good about.i am very pleased with your company.

    I would recommend this to a friend