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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 3935 reviews

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86%
would recommend
to a friend

Customers are saying

Customers commend Trend Micro Internet Security 2016 for its user-friendly installation, reliable virus protection, and overall security features. They appreciate the peace of mind it provides and the reasonable price point. However, some users have concerns about compatibility issues, particularly with Windows Defender and Mac devices. Additionally, a few customers have mentioned that the software can slow down their computers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 126 Showing 2,501-2,520 of 3,935 reviews
  • Rated 1 out of 5 stars

    Trend Micro Internet Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product failed to install properly and did not function at all after installation. I had to use my Geek Squad support in order to get the product to function and even then the Password Manager still did not function to save my logins while interacting with websites. I have doubts that the product is not even protecting my new machine from viruses.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that we've gotten off to a shaky start, Rocker. However you should feel confident that Trend Micro Internet Security is protecting your computer now that it has been installed. You might want to make sure that the Password Manager extensions are enabled for your web browser; some browsers disable the extension, which can make it difficult to save passwords. trend-micro

  • Rated 4 out of 5 stars

    Free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freebies are always great. I haven't used this yet, but will when my current one expires.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow! Covers 3 devices/no speed impact

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value: protection for 3 devices. I cannot detect any speed impact on my Mac Book Pro. This protection works efficiently in the background and keeps itself updated. It also provides great warnings of potentially harmful sites.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, never had any issues at all, will definitely recommend this to anyone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your digital life is becoming more and more important every day with this you will be fine

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I had renewed the McAfee that was on its last day prior to expiration rather than installing this product and ending up with Adware popping up on every page of my laptop opened for about a week until I installed Malwarebytes as well to get rid of it! Interesting that I wasn't even on the Internet when I installed this product which required unistallation of McAfee and a restart of my system prior to logging on to the Internet, yet I could tell my system was also slower along with the Adware until installing the Malwarebytes, too. I believe it actually eliminated some of my favorite screensaver applications already installed on my desktop as well, since my desktop was black rather than having the images on it before installation. I had to find other desktop background photos to appear again afterward. This product was given to me "free" along with purchase of a new laptop from Best Buy, but the subscription for it when registered stated only 5 months left, rather than a year.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that your experience with Trend Micro was disappointing, Mary, and we will look into the issues you mentioned to help improve how our software works. Thanks for the feedback.trend-micro

  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. Compared to the other name brands which I have used, this product offers the same features. I have never used it before now. Since I started using it six weeks ago, no issues to report. That's good enough for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has helped speed up my computer. I have yet to come across any thing wrong with it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good product and well worth the purchase. I would recommend this product to my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thumbs up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a protection plan that came with the purchase. Because I make is a great we did not need to put this on a laptop that was basically crashing,( windows based) and this cleaned it up and got it working again!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my computer for a week and got a virus. Not happy. Had the Geek Squad put on a better one.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro Internet Security protection, Dutch. Trend Micro offers some of the strongest protection available so it's sad to hear about your disappointing experience. trend-micro

  • Rated 4 out of 5 stars

    No compaints.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product did not install properly the first time. The Geek Squad fixed all the problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came with my laptop/tablet purchase. Notifications are a bit clunky and annoying to deal with.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not user friendly or maybe I'm just incompetent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This program was easy to set up, but I kept having trouble with it interfering with my PC. I ended up restoring a brand new hp laptop a few times before I figured out this was the culprit. It could also be that I don't know enough about computers to make this security system work. I can't say how well it protects devices, because I uninstalled it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      It's sad to hear that you uninstalled your Trend Micro Internet Security software, Jess. It's possible that there is another program on your HP laptop that is conflicting with Trend Micro, which could cause some of the issues you are describing. If you're willing to give Trend Micro another chance – and I hope you do! – take a look at the list of programs to remove before installing Trend Micro Internet Security to see if any of those could be the culprit. trend-micro

  • Rated 4 out of 5 stars

    Never too much security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband swears by this, and wouldn't think of not using Trend Micro as a solid security system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Seems to work well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be working well. Installed and no problems Haven't had it long but no problems

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Super

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fact It can be ised for upto 3 devices.easy install and excellent security.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommended by many

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was included in my warranty service package. But I would have bought it anyway. My employer, a software company, REQUIRES that Trend Micro be on all of our work computers. So why not my personal one?

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had trouble in the past with antivirus. This one is definitely one that I would recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cloud based protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Offers cloud based protection for fast updates against new threats. No complaints so far.

    I would recommend this to a friend
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