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Customer Ratings & Reviews

Your price for this item is $49.99

Customer reviews

Rating 4.2 out of 5 stars with 3935 reviews

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86%
would recommend
to a friend

Customers are saying

Customers commend Trend Micro Internet Security 2016 for its user-friendly installation, reliable virus protection, and overall security features. They appreciate the peace of mind it provides and the reasonable price point. However, some users have concerns about compatibility issues, particularly with Windows Defender and Mac devices. Additionally, a few customers have mentioned that the software can slow down their computers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 188 Showing 3,741-3,760 of 3,935 reviews
  • Rated 1 out of 5 stars

    Free antivirus was worth what I paid for it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this trend micro antivirus free. It is worth just that. Do not ever buy this. You can get AVG or Avast for free off internet and it works much better and way easier to use. You are also not limited to the amount of devices you can use with Avast or AVG. I am just not a fan of Trend Micro, seems to cause issues on programs slowing down too. Never pay for something when you can get something better for free. Thanks

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you're not enjoying your Trend Micro Internet Security, CGeorge. Trend Micro invests heavily in threat research and security development to make sure that everyone gets the strongest and fastest protection possible, which is a commitment that not all free-product security products can offer.trend-micro

  • Rated 2 out of 5 stars

    Difficult to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a hard time installing. I had to take it back to Best Buy and have them install. Works fine after installation.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you had some trouble during installation, Blk7 but are very glad to hear that you have had no issues once your Trend Micro Internet Security was up and running. trend-micro

  • Rated 2 out of 5 stars

    good for most cases

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is good for more than one user and does the job that's needed for the most part and is good for mac/windows users

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're glad to hear that you're enjoying your Trend Micro Internet Security subscription, bama. trend-micro

  • Rated 1 out of 5 stars

    Junk pushed by Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not needed if your ISP provides Antivirus support that is better than Trend Micro. BB pushes this with the purchase of a system and its only supported for 3 months. Then have have to pay for full coverage for a year. If you don't install it, BB continues to hound you to install it. Save money and get the one from your ISP that you are already paying for as part of your service.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      It's great to hear that your ISP offers security, Leo1 but it's a good idea to find out what kind of security they offer. Most antivirus packages offered by ISPs only provide the baseline protection against viruses on your computer; they do not provide the robust protection you can get from an internet security-level program. trend-micro

  • Rated 2 out of 5 stars

    not as good as Norton 360

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried this with a new PC purchase and compared it to the Norton 360 I currently use. No comparison, Norton much better.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Couldn't install it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It kept saying it couldn't run with the other security software already installed even though I had uninstalled it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      It's possible that your previous security software left a sliver of itself somewhere on your computer and that is what is causing the installation troubles. Give us a call, chia, and we can help you get set up.trend-micro

  • Rated 2 out of 5 stars

    Other antivirus is better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't really say I liked this, I installed it and did not like the computer usage so I uninstalled it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not enjoy your Trend Micro Internet Security software. Kageki. trend-micro

  • Rated 1 out of 5 stars

    Would not install on Macbook Air

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesman said this was perfect for my Macbook Air. Since the Air has no drive, I expected to be able to download the product from the Trend Micro site and activate it with a key on or in the box, but there was no way to do that. I called BB and they wanted to take control of my computer to see whether the problem was with my computer. Needless to say, I returned it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you didn't have the chance to try out your Trend Micro Security on your MacBook Air. There is a website created specifically for Best Buy customers with this product where you can download the file to install on your Mac, Windows, or mobile device. The website is go.trendmicro.com/geeksquad/. We hope that you are willing to give us another chance to protect your computer and keep your personal information safe.trend-micro

  • Rated 2 out of 5 stars

    Freebie thrown in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freebie thrown in, I'm not partial to antivirus programs as they tend to slow down your machine.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are not interested in trying your complimentary Trend Micro Internet Security software, uberspeed. trend-micro

  • Rated 2 out of 5 stars

    Works safely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend looks safe to me so far but I'm pretty sure it can defeated by a stronger malware.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not working so well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not as good as my Mcfee, This is a little slow I'm not sure what is protecting

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will never install this memory hog....Sorry not worth to install...Even if it was FREE.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that Trend Micro Internet Security is a good fit for your computer, Mikeysworld, and that you won't try your complimentary subscription to see how well it works on a PC or mobile device. trend-micro

  • Rated 2 out of 5 stars

    Good security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for parental control.. Let geek squad install

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I uninstalled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like programs that eat all my resources and clutter my desktop with pop-ups.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you decided to uninstall your Trend Micro Internet Security software, DaKing. The program is designed to run quietly without bothering the user so it is quite a surprise to hear your feedback. trend-micro

  • Rated 2 out of 5 stars

    Nice simple virus protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this product to anyone looking for a virus protector on the Internet

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Thanks for the great recommendation, Cleo! trend-micro

  • Cons mentioned:
    Slows down computer

    Rated 1 out of 5 stars

    bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    try once and erase right away. make my computer soooo slow.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were disappointed with your Trend Micro Internet Security subscription, coolcool. Trend Micro tests their software on a range of computers and lists the recommended computer system requirements for the best experience. If the computer was running slowly, perhaps there was a system requirement that was not met.trend-micro

  • Rated 2 out of 5 stars

    This is just a antivirus program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can use Microsoft Security Essentials . Which is good enough for protection.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Using Microsoft Security Essentials is better than not using any security, Aaja, but it's better to use a security program with more protection features. Trend Micro Internet Security not only protects against virus and malware attacks to your computer, but also protects against malicious websites and phishing attempts that try to get your personal information off your computer. trend-micro

  • Rated 2 out of 5 stars

    Having difficulty installing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not been able to install. Therefore, I ended up installing AVG instead.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Received this free with my laptop purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received this free with my laptop purchase. I did not use it after a month.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are choosing to not use the complimentary Trend Micro Internet Security subscription that came with your new laptop, NY57. We hope you give it a chance to keep your new computer secure. trend-micro

  • Rated 2 out of 5 stars

    Not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not the best security in my opinion, but had to use it because it came free.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're happy to hear that you are using the Trend Micro Internet Security subscription that came with your computer, Aldo91. And you should be happy because, according the the security software reviewers, you really are using the best protection that is out there. trend-micro