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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 3935 reviews

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86%
would recommend
to a friend

Customers are saying

Customers commend Trend Micro Internet Security 2016 for its user-friendly installation, reliable virus protection, and overall security features. They appreciate the peace of mind it provides and the reasonable price point. However, some users have concerns about compatibility issues, particularly with Windows Defender and Mac devices. Additionally, a few customers have mentioned that the software can slow down their computers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 193 Showing 3,841-3,860 of 3,935 reviews
  • Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would never buy this product, but got it for free with computer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    would not upload

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was never able to get downloaded and customer support was zero

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure to visit the website listed inside the package, Mavis and download the file from there. The Trend Micro Internet Security software you bought is exclusive to Best Buy and can only be downloaded from that website. trend-micro

  • Rated 1 out of 5 stars

    Awful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn't install no matter what I did. Ended up going with mcafee

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you chose a different security program, Himhisours. Make sure you download the correct Trend Micro Internet Security file from the website listed in the box. trend-micro

  • Rated 1 out of 5 stars

    JUNK junk junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not recommend for anything is junk, this software is not needed.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not see the value in powerful security and anti-virus protection, Pecossky. Trend Micro is a leader in keeping people safe from threats found on the Internet that could damage their computer or jeopardize their personal information. trend-micro

  • Rated 1 out of 5 stars

    better instructions needed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This program sucks. It erased all my Internet passwords when it scanned.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Hi Marianne. We're sorry to hear that our instructions were not clear about what types of files are collected and removed during a scan, including temporary Internet files. Thank you for bringing this to our attention.trend-micro

  • Rated 1 out of 5 stars

    It's good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't buy. It came as a freebie. I would probably not purchase.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're glad to hear that you enjoy your Trend Micro Internet Security, Zohan. Hopefully you like it enough to renew when your free subscription expires. trend-micro

  • Rated 1 out of 5 stars

    Unable to download

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Annoying. Could not get through to download. Tried everything.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Make sure you are going to the website listed inside of your Trend Micro Internet Security box, JR2716. Best Buy offers an exclusive version of the Trend Micro software that can only be downloaded from there. If you continue to have problems, give us a call and let us help. trend-micro

  • Rated 1 out of 5 stars

    complicate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very hard and too many tramps to pay services you don't want

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would not install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product would not install on Windows 10. Not recommended.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Trend Micro Internet Security is designed to run on Windows 10, clark. If you are experiencing issues during installation, give us a call and let us help you out. trend-micro

  • Rated 1 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not work. Had to call and get helpaid from best buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    its ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i dont like this because you can not delete websites from the history

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      To adjust Trend Micro Internet Security to delete browsing history, you can open the Settings and go into the PC Tuneup tab. By checking the box next to the "Temporary web browser files" option, you can set up Trend Micro to delete your Browsing history, Download history, and Cookies. Hope that helps and you like Trend Micro a bit more.trend-micro

  • Rated 1 out of 5 stars

    3months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    May be good but haven't opened but it'll expire soon anyway.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We encourage you to take advantage of your trial Trend Micro Internet Security subscription, EDJ1s. trend-micro

  • Rated 1 out of 5 stars

    ok software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    prefer to have options to chose my security software options

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We hope you enjoy your Trend Micro Internet Security subscription, ipod. trend-micro

  • Rated 1 out of 5 stars

    purchase garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product and it turned out to be a piece of garbage

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good for beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont like this system its doesnt make everything easy

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are having difficulties navigating the software, audwil. We recently redesigned the program to make it easier for to use and have gotten a very good response from most users. It's possible that you were digging into some of the more complicated settings, which can require some effort to customize. trend-micro

  • Rated 1 out of 5 stars

    Not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed at all. Yes, it was free, but it's not impressive.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why install this software if there are free out there

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      There are many free security programs available, Jlarios79 but few of them offer more protection than basic anti-virus. Trend Micro Internet Security provides a complete suite of features that prevent viruses, protect your personal information from being stolen, and even allow you to protect your smartphones and tablets. It's an incredibly powerful collection of tools for you and your family. We hope you choose to install Trend Micro and experience the benefits for yourself. trend-micro

  • Rated 1 out of 5 stars

    Did not use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My teacher told me to use windows defender instead.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Blah

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed.better impressed with avg free version

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not impressed with the award-winning protection provided in your complimentary Trend Micro Internet Security subscription, Pogera. trend-micro

  • Rated 1 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was free with my purchase never opened it or used

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We hope you take the opportunity to try out your free Trend Micro Internet Security subscription, Kamal. trend-micro

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