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Customer reviews

Rating 4 out of 5 stars with 4056 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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74%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 177 Showing 3,521-3,540 of 4,056 reviews
  • Rated 2 out of 5 stars

    Not a good security program.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used it for 3 months after it came with the purchase, but I do not like this Trend Micro brand at all. It erases files by itself and I had to spend time to find or reload into my laptop.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not like Trend Micro's security software, Doolie68. trend-micro

  • Rated 2 out of 5 stars

    Another security product.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess there is a reason this is given away. I am used to Norton Internet Security, and choose to stay with it. For someone who has nothing, this is better than nothing. Just my preference.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, Gadgetguru. trend-micro

  • Rated 2 out of 5 stars

    Only if you truly need it.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only useful if you are awful at data security and click on bad links or try to pirate content, or on a windows machine? For the most part unnecessary, but some folks need it!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Thanks for the feedback about using Trend Micro security to protect computers, xiuhcoatl1. trend-micro

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Notusingthisproduct.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not trying or using this product because I have different set-up with my system. Thanks for the offer. Unfortunately there is no neutral button.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that Trend Micro security software is helpful for your computer, customeranonymous. trend-micro

  • Rated 2 out of 5 stars

    Security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a mac mini and this was free with the purchase... I will not be using it at all... I'm not really sure why it comes included. They should consider including a mouse though

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you will not be using your Trend Micro security subscription to protect your Mac mini. trend-micro

  • Cons mentioned:
    Download issue

    Rated 1 out of 5 stars

    FAILED TO DOWNLOAD

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE PRODUCT NEVER DOWNLOADED IT. I TRIED TO REUSE MY LINK WHICH IS GOOD FOR 3 YEARS AND NO LUCK THERE EITHER

    No, I would not recommend this to a friend
  • Cons mentioned:
    Subscription length

    Rated 1 out of 5 stars

    Free Subscriptions are useless in my opinion

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    anything with a three month subscription to me is useless, just trying to get your credit card on file so you forget to turn it off.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro trial subscription, DanInTennessee. trend-micro

  • Rated 1 out of 5 stars

    SPAM Notifications

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was bundled with a printer that was purchased. I do not want it, but keep getting SPAM emails telling me to install. I already have an internet security solution. After three months, there will be a fee for something that is not needed. Efforts to have Best Buy Customer Service stop the emails have failed. This could not be deleted from the original order.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you use a different security program. trend-micro

  • Rated 2 out of 5 stars

    NOPE!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not mind free things. But I do not want free things that require a credit card number. I did not use this and never will if it requires a credit card.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Unnecessary

    Rated 1 out of 5 stars

    Not needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not needed. Anti virus software is so unnecessary. Just stop going on untrustworthy websites and use an adbloker.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Free

    Rated 1 out of 5 stars

    Don't Provide This With Purchases

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We do not use this. We get it free with products, but it is a complete waste since we just don't install or activate.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you didn't install or activate your Trend Micro security trial subscription, SerDannoRanAway. trend-micro

  • Cons mentioned:
    Bloatware

    Rated 1 out of 5 stars

    dont use this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just more bloatware dont bother installing this there are much better and cheaper antivirus software out there

    No, I would not recommend this to a friend
  • Pros mentioned:
    Free

    Rated 1 out of 5 stars

    Good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yay free shovel wear btw kids today are soft like everything upsets them. And what’s up with the dyed hair … freaks. I tel you

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    its free never really used it though

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pointless i really don't even know why best buy gives this out....there are some many options out there....most computers come with something pore installed anyways.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you never really used your Trend Micro security subscription, Cro1211. trend-micro

  • Cons mentioned:
    Download issue

    Rated 1 out of 5 stars

    couldnt use it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    couldnt get it out of my best buy downloads so even though it was free with tablet purchase i havent been able to useit

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please be sure to visit the special Trend Micro website for Best Buy customers to find the extensions that allow you to use your Trend Micro subscription with mobile devices, like iOS and Android tablets, Dawn. You should have an email from Best Buy with the link. trend-micro

  • Rated 2 out of 5 stars

    Generic AV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Antivirus is a commodity at this point. Grab a free AV product and practice safe browsing habits (ad blocker, don't download from untrusted sites, VM for shady sites).

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're glad to hear that you advocate safe browsing habits, Joey. trend-micro

  • Rated 1 out of 5 stars

    Used the be great 10 years ago.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend just isn't what it used to be. Ten years ago this was the best security software you could get. They were the 1st to have active cloud protection and everything. The current software just crashes and crashes upon install. I've used it on 4 different computers and all have experienced issues with the software, to the point where it makes the computers unstable. Even with fresh installs of Windows 10. Hopefully trend micro will get back into the game of quality protection in the future.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Thanks for being a long-time supporter of Trend Micro securoty, MrsH. We hope to live up to your expectations. trend-micro

  • Rated 2 out of 5 stars

    Not a good pc out of the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best pc based on the huge thermal issue. The gpu and the cpu are really good. But need to do some upgrades to make this machine run like a champion

    No, I would not recommend this to a friend
  • Cons mentioned:
    Unnecessary

    Rated 1 out of 5 stars

    don't waste your money !

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    honestly, we don't need this, windows has defender build in the system ! Mac is even better !

    No, I would not recommend this to a friend
  • Cons mentioned:
    Subscription length

    Rated 1 out of 5 stars

    Expired keys

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t bother about the three month free subscription it doesn’t work as I was given the expired product.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not able to install your Trend Micro security software before the trial subscription expired. The trial begins on the date of purchase and not the date of installation. trend-micro