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Your price for this item is $14.99

Customer reviews

Rating 4 out of 5 stars with 4056 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

74%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 180 Showing 3,581-3,600 of 4,056 reviews
  • Rated 2 out of 5 stars

    More security

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never downloaded this because I have a different Security Antivirus system it came free with product I bought.

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you use a different security program, Rose. trend-micro

  • Rated 2 out of 5 stars

    On the fence

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs a little more instruction for use. Not sure if its working or not yet. Will be going to the store to find out.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Thanks for installing Trend Micro, Brad. We hope you enjoy your trial subscription. trend-micro

  • Cons mentioned:
    Download issue

    Rated 1 out of 5 stars

    No

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was unable to download it. didnt work I'll give more stars when able to get it

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions and a link to the special Trend Micro website for Best Buy customers to download the version that will work with the activation code for your subscription. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

  • Rated 2 out of 5 stars

    If you don’t have any other protection, buy it.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too much work and not enough value in my opinion. I use the security through comcast; much easier to deal with

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro security trial subscription, Stefc. trend-micro

  • Cons mentioned:
    Subscription length

    Rated 1 out of 5 stars

    Not worth $0

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know why it is even a thing to include antivirus which is only limited to 3 mo.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that your Trend Micro security trial subscription is right for you, Illjazz. trend-micro

  • Cons mentioned:
    Download issue

    Rated 1 out of 5 stars

    Download m

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't download this to my computer l have tried over and over won't let me download.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure you are visiting the special Trend Micro website for Best Buy customers to download the version that will work with the activation code for your subscription, Mate. You should have an email from Best Buy with the link. trend-micro

  • Cons mentioned:
    Download issue

    Rated 1 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't get this to download to my laptop. Had difficulty

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No thanks I'm good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its sad they have to give this away. I personally use Norton, So far it does the job. To me this seems like a bate product. When I purchase a printer why do you think I will need antivirus? I try to stay away from software that comes free with a computer or printer. Since its free I have to give the value high marks.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer to use a different security program, CRBTechGuy. trend-micro

  • Cons mentioned:
    Unnecessary

    Rated 1 out of 5 stars

    Totally useless.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is totally useless. I do not recommend you even install and try.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't recommend using Trend Micro security software, LONGALONG. trend-micro

  • Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This antivirus is OH KAY. It’s not great, but not bad. I prefer avast antivirus. 3 months is not enough to get me to switch.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, BRadGFromTheBOO. trend-micro

  • Rated 2 out of 5 stars

    Not what I was expecting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend Micro security was free with a purchase. It’s not user install friendly. Took several tries.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Free

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't understand how to use it. I'm sure if I get someone to download it for me it'll work perfectly I just haven't used it

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions and a link to the special Trend Micro website for Best Buy customers to download the version that will work with the activation code for your subscription. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    No help at all, their answer is just return it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The link they sent me in an email doesn't work and you can never reach anyone by phone and the people that work in the store know less about this stuff than me and im not computer literate in the slightest so thats really saying something; all their answers are "just return it" no matter what i buy. The people at the store near me all need to be fired except a few and just start over.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear about your experience with store staff. You should have received an email from Best Buy with installation instructions and a link to the special Trend Micro website for Best Buy customers to download the version that will work with your subscription, Jason0211. trend-micro

  • Rated 2 out of 5 stars

    Only good if you have nothing else

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's mainly good if you have nothing else. I recommend only enabling it if you don't mind the Resources it will hog

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're glad to hear that you recommend Trend Micro security, Jonny. trend-micro

  • Rated 2 out of 5 stars

    E

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Forgot to use this and now it doesnt work. So just remember to use it before the expiration date.

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not able to install your Trend Micro security software before the trial subscription expired, Alyssa. The trial begins on the date of purchase and not the date of installation. trend-micro

  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the idea of it but doesn't really work for the Chromebook. Then I tried installing it on my reg laptop so it doesn't go to waste and it keeps telling me the key code is incorrect or not valid. Not sure why it keeps sending me reminding me by sending emails to install it when it doesn't even work correctly. Don't have time to call customer service either so I'm not.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure you are visiting the special Trend Micro website for Best Buy customers to download the extension to protect your Chromebook, Vick. You should have an email from Best Buy with the link. The code you are looking for starts with TOEF. trend-micro

  • Cons mentioned:
    Download issue

    Rated 1 out of 5 stars

    Do not like

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure how it works can’t download it, so far I’m not like this product.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions and a link to the special Trend Micro website for Best Buy customers to download the version that will work with the activation code for your subscription, Help. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Not Used

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lrun linux lite on my computers...I do not use products like this one.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that Trend Micro security software is not right for your computer, DrKeller. trend-micro

  • Rated 1 out of 5 stars

    Antivirus software or Spyware?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give it one star because when I was installing it the software basically wanted permission to access every bit of my personal information. Nope! Don't trust something like this that is given away and the name is suspect to, "Trend Micro". Do they want to protect my computer from virus' or do they want to collect my analytics and sell it? No thanks, stick with Norton 360.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, MacUser. trend-micro

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Wouldn’t install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t even compatible with my surface pro. Couldn’t get it downloaded.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please be sure to visit the special Trend Micro website for Best Buy customers to look for special extensions that are compatible with other devices, like smartphones, Windows in S Mode, and Chromebooks, KalaniD. trend-micro