Skip to contentGo to Product SearchGo to Footer
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $14.99

Customer reviews

Rating 4 out of 5 stars with 4056 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 182 Showing 3,621-3,640 of 4,056 reviews
  • Cons mentioned:
    Unnecessary

    Rated 1 out of 5 stars

    Trash

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t ever need this. Don’t ever use this,and you shouldn’t too.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to use your Trend Micro security subscription, Yyzz. trend-micro

  • Rated 2 out of 5 stars

    not a good product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall it is NOT a good product, you can find a better internet security at the same price

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't recommend using Trend Micro security software, sean. trend-micro

  • Cons mentioned:
    Bloatware

    Rated 1 out of 5 stars

    No thanks

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is basically bloatware and I wouldn’t ever use it again

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with Trend Micro security, John. trend-micro

  • Rated 2 out of 5 stars

    Pointless free addon. Thanks I guess.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who wants "free" software that you have to pay for 3 months later? I guess its not really free is it?

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your 30-month trial Trend Micro subscription, PtKhan. trend-micro

  • Cons mentioned:
    Bloatware

    Rated 1 out of 5 stars

    Do not use

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bloat ware terrible bogs pc down do not use ever ever

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you didn't feel that Trend Micro security software was helping your computer, Tyler. trend-micro

  • Rated 2 out of 5 stars

    Nope !

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a bait and switch what a joke product I don't recommend at all this free even free product

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't recommend Trend Micro security, RLM1234. trend-micro

  • Pros mentioned:
    Free

    Rated 1 out of 5 stars

    IDK

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came free with the laptop. Have not used it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you have not used your Trend Micro security trial subscription, tommy. We hope you give it a try before the trial expires! trend-micro

  • Rated 2 out of 5 stars

    Antivirus

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not even sure how to activate this so I’m not sure if it’s worth getting

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Antivirus

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a Best Buy gift with a purchase it expired before I was able to use it

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not able to use your Trend Micro security software before the trial subscription expired, TTTwister. The trial begins on the date of purchase and not the date of installation. trend-micro

  • Rated 2 out of 5 stars

    Never use the free protection

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used my free services but just too busy to worry about canceling in the future.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you haven’t used your Trend Micro security subscription, TaiasMom. trend-micro

  • Rated 2 out of 5 stars

    Just couldnt use it.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useless add on that i couldnt use. Not sure why it was included in my purchase.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with a link to the special Trend Micro website for Best Buy customers where you can download the extension that are compatible with devices, like smartphones, tablets, Windows in S Mode, and Chromebooks, TheReviewer. trend-micro

  • Rated 2 out of 5 stars

    AntiVirus Software

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth getting this software as it slows down your computer. Better options out there.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you recommend other security options, dhishi. trend-micro

  • Rated 1 out of 5 stars

    If returned w/computer, you have to call in

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't accept it even for free. If you return the computer they still charge for it and force you to call in to cancel, even if you return in store. What a waste of time. No such thing as easy return with this horrible product and wasted half hour on phone with best buy to get transferred to right person to cancel. All Best Buys fault.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not able to use your Trend Micro trial subscription, wasteoftime. trend-micro

  • Cons mentioned:
    Download issue

    Rated 1 out of 5 stars

    Did Not Work!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get the product to download onto the chromebook.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure you are visiting the special Trend Micro website for Best Buy customers to download the extension to protect your Chromebook, CITYCHICK. You should have an email from Best Buy with the link. If you did not, please contact Geek Squad support. trend-micro

  • Rated 2 out of 5 stars

    Who uses antivirus in 2022?

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who uses antivirus in 2022? at least it was a free trial....

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Trend Micro Internet Security 3-month Subscription

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received with laptop purchase, not needed for Windows 11 and built in Antivirus.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security solution for your computer, Freezer. trend-micro

  • Rated 1 out of 5 stars

    Buyer Beware

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman talked me into this. I wish I had not bought it as the computer I was purchasing already had antivirus software. I even asked the salesman if I needed this and he said yes, knowing I was purchasing a computer with antivirus software. Buyer beware at BestBuy the salespeople are trained to sell hard no matter what.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you will be using the other security program, Noah. Many manufacturers pre-install a security program but they don't always say so. trend-micro

  • Cons mentioned:
    Bloatware

    Rated 1 out of 5 stars

    Bloatware

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came as bloatware on a new desktop computer. Uninstalled.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you choose to uninstall your Trend Micro security software, Dave. trend-micro

  • Pros mentioned:
    Free

    Rated 1 out of 5 stars

    Free

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got email for this I team .well good thing it was free

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not receive information about your complimentary Trend Micro Security subscription, Gamer27shaggy. Please contact Geek Squad support to get the information to use your Trend Micro subscription. trend-micro

  • Rated 2 out of 5 stars

    Didn't Use this product

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with my SSD purchase for some reason. didn't get a chance to use this program

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not able to install your Trend Micro security software before the trial subscription expired, AH14. trend-micro