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Customer reviews

Rating 4 out of 5 stars with 4056 reviews

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    Rating 4.1 out of 5 stars

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    Rating 4.0 out of 5 stars

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    Rating 4.1 out of 5 stars

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74%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 186 Showing 3,701-3,720 of 4,056 reviews
  • Rated 2 out of 5 stars

    Waste of time!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of time, and very difficult to run the program.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, Outterbox. trend-micro

  • Rated 2 out of 5 stars

    Didn't try

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't use but any thing is better than nothing.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you didn't try your Trend Micro security trial subscription, atee. trend-micro

  • Rated 2 out of 5 stars

    Software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure this is what I was expecting but fits the need

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're glad to hear that your Trend Micro security subscription fits your need. trend-micro

  • Rated 1 out of 5 stars

    Useless and time limited. Not really free.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useless add on. It is totally unnecessary with a chromebook. I do not like the three month free trial. It is not free to me. I wish I had cancelled this useless add-on. Remember best buy, YOU solicited this review. Quit adding useless, time-limited stuff.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro trial subscription, Suchadeal. trend-micro

  • Rated 1 out of 5 stars

    NOT NEEDED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was added to my order. I have no intention to use it. I find it extremely irritating that Best Buy keeps trying to force it on me. Repeated emails to install it. No way of telling you I DON'T WANT IT! It makes me reluctant to purchase anything else from Best Buy.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to use your Trend Micro security trial subscription, Billy. trend-micro

  • Rated 1 out of 5 stars

    Misleading

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to install this software because the security software that was on the computer would not uninstall. Was disturbed that this software was advertised as needed on the computer for basic security as if there were no security software on the computer.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear you were not able to remove the pre-installed security software so you could try your Trend Micro security software, GrannieAnne. trend-micro

  • Rated 2 out of 5 stars

    I’ve had better

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t like it. There are better suites out there.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, JohnArrambide. trend-micro

  • Rated 2 out of 5 stars

    trend micro internet security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good software for security and antivirus, would recommend

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Thanks for the great feedback, timemachine! trend-micro

  • Rated 2 out of 5 stars

    Id rather use Norton

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't think this virus detector is worth the time

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, Lucasbestbuy. trend-micro

  • Rated 1 out of 5 stars

    Turn on Windows Defender and Forget About It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you run Windows 11 you don't need this. I'm a technology consultant. It's 2022, turn on and configure Windows Defender and stop thinking about malware and viruses. This just clutters up your machine and slows things down.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just keep Windows Defender up-to-date

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comes bundled as "free" with laptop deals but when you decide to return the laptop it ends up costing you $15 due to a "bundle adjustment" fee. For most people it's useless bundleware that slows down your computer while providing very little real-world value.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro subscription, Rick. trend-micro

  • Rated 1 out of 5 stars

    Annoying Emails

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's so annoying to constantly receive emails prompting me to install this software. I have no need for it, and have frankly never heard of it or the company other than the 6 emails you get every time you purchase an item that is 'bundled' with this 'gift'.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you have no need for your Trend Micro security trial subscription, Phantom. trend-micro

  • Rated 1 out of 5 stars

    trend micro internet security is a lie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worthless and useless. Every time I tried to activate the free 3 months, all I could get was pay $4.99 for a month or $19.99 for a year and I would get 2 weeks free. What happened to the 3 months free trial??? It still isn't activated, so I got nothing.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear about the confusion. Your Trend Micro security 3-month trial subscription begins on the date of purchase instead of date of installation. It's important to install the software as soon as possible to get the most out of the trial period. trend-micro

  • Rated 2 out of 5 stars

    Not necessary with apple

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it free. It isn’t necessary with apple products.

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not feel that Trend Micro security is useful to protect Apple computers, MrsMcdonald0715. trend-micro

  • Rated 2 out of 5 stars

    Not sure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't use it but I would imagine its a good product

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We hope you take this opportunity to try out your Trend Micro security trial subscription, DQZ26. trend-micro

  • Rated 1 out of 5 stars

    Unless it came free with a purchase, don't bother.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean, I gave it a try since it came with my monitor purchases, but have to say, it didn't really wow me at all. Definitely a lot better options out there. I understand why these came free with BB purchases. Save your money, don't buy this.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Thanks for using your Trend Micro Security trial subscription, Andrew! trend-micro

  • Rated 1 out of 5 stars

    Not my cup of tea.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not a fan of subscription services especially for anti-virus software. If using a modern Windows computer, Windows Defender doe a decent job. The best AV tool is a. cautious user who doesn't operate in the Admin account and does backups.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, planner29. trend-micro

  • Rated 1 out of 5 stars

    SCAM. SCAM. SCAM

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY ANYTHING WITH THIS ATTACHED THIS IS A SCAM. Bought an ANDROID tablet, & this came with it. The tablet was defective, so I returned it. Best Buy will no refund the "hidden" purchase price for this.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not able to use the Trend Micro trial with your tablet, itsnotbroken. trend-micro

  • Rated 1 out of 5 stars

    Frustrated with automatic renewal

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was renewed automatically even though I never downloaded it and returned the item it was packaged with. I am incensed. Getting this fixed is a royal pain. BestBuy should be ashamed of itself.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Digital Scam!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a scam. Digital Item was automatically included in a purchase, Returning said item will deduct cost of membership ($15) from Return. Extremely annoying! Who even uses Antivirus in 2022? C'mon.

    No, I would not recommend this to a friend