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Customer reviews

Rating 4 out of 5 stars with 4056 reviews

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    Rating 4.1 out of 5 stars

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    Rating 4.0 out of 5 stars

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    Rating 4.1 out of 5 stars

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74%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 187 Showing 3,721-3,740 of 4,056 reviews
  • Rated 1 out of 5 stars

    EDJ

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hasn't been installed yet and I think it's a useless giveaway for three months, it should be a gift for at least of three years, which consequently is what is needed to purchase and covers more than one electronic.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro trial subscription, Daisy. trend-micro

  • Rated 1 out of 5 stars

    Not work installing for 3 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was free but using it for 3 months is a waste of time especially since its expensive after it expires. Also after it expires you get annoying notifications constantly so you have to uninstall the software.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not renew your Trend Micro software, JOHN. trend-micro

  • Rated 1 out of 5 stars

    Never got to use

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never did return this.... It was a gift that was returned. Never used it. Couldn't never got the activation sent to me, on top of getting two laptops with the same defect.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    "Pushy" Software

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not use this if it were not free with purchase as it is very "pushy" software with all the prompts and messages trying to get you to do more with it. After the free subscription runs out it will get uninstalled, no doubt.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're glad to hear that you will be getting the most from your Trend Micro security trial subscription, Tsmith. trend-micro

  • Rated 1 out of 5 stars

    Free Junk

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not order this. Best Buy ads it on at the bottom “free” and you have to manually uncheck the box that you do not want this free junk. Best Buy also have my email away to marketing just for signing up to buy ONE item! Trash.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Had to Uninstall. Slows Computer down

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend really slows down my computer. Best Buy should offer a different product with its Geek Squad Membership. I had to uninstall and purchase a better product that did not interfere with my computers performance,

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, Toma27. trend-micro

  • Rated 1 out of 5 stars

    Snake Oil

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't actually "purchase" this. It was just included with my actual purchase. The annoying parts is all the reminder emails urging me to download and install it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We hope you took the chance to try your Trend Micro security subscription, AnthonyK. trend-micro

  • Rated 1 out of 5 stars

    Windows Defender is sufficient

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my experience, most anti-virus software are their own problem. I would never install this on my PC or any of my devices. That said, I can't really offer a true review, as I've never used it

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, GulliverFan. trend-micro

  • Rated 1 out of 5 stars

    Non-returnable even if free.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came for free with a purchase I returned last month and did not get refunded for this item, so I paid $15 for something I didn't want, and to boot, I never even got the activation email.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not able to use your Trend Micro trial subscription. trend-micro

  • Rated 1 out of 5 stars

    Not fair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never did get this item once and exchange had to be made on the computer if I wanted it I had to pay a much higher price because originally it was part of a bundle that I bought with the computer

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not able to use your Trend Micro trial subscription, Total. trend-micro

  • Rated 1 out of 5 stars

    Don’t install - use something else

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Security software deleted an important file within the Microsoft Gaming Services app. Couldn’t restore, reinstall, reset. Had to factory reset my laptop after three days and 8 customer services reps

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, CatG. trend-micro

  • Rated 1 out of 5 stars

    Bogs down my computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slows your computer down and bombards you with with pop-ups and offers to "upgrade". There are free and less annoying alternatives that work better anyway.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, Adam. trend-micro

  • Rated 1 out of 5 stars

    Don't bother

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came free with a computer purchase, don't intend to install, most antivirus software is worse than the viruses they claim to protect you from. Windows Defender is all you need.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer to use a different security solution, Azurith. trend-micro

  • Rated 1 out of 5 stars

    Junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BS again never mind I’m going to have to get my stuff done before I leave here so I don’t know if you want me to pick you up at your park or something like this but I’m just saying I don’t have to

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never Used It

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as a free throw in for purchasing something else from BB. I can say with 100% sincerity that I never used this item before it expired. To be honest, I completely forgot I even had it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you never used your Trend Micro security subscription before it expired, Kyle. trend-micro

  • Rated 1 out of 5 stars

    Don't trust it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't use it. They want you to agree to permission to collect your data. Don't need more invasive snooping! Just use defender, it comes with windows for free. It also does a good job of detection.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, dhardasstone. trend-micro

  • Rated 1 out of 5 stars

    Worse than nothing at all

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So bad I wouldn't take it for free. Just an attempt to get this malware on your machine and hope you'll pay for something worse than the protection built into Windows.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Charged me for a freebie

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy about this. Bout a tablet and this just randomly came free with it and when I returned the tablet they shorted me on my refund and charged me for this software I never wanted or put in my cart

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unknown

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came "free" with the computer I bought. I never heard of them and did not download it. Always be cautious with unknown products. As for free, there in no free lunch.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not download your Trend Micro security subscription, Bobs. trend-micro

  • Rated 1 out of 5 stars

    Nope

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible, it’s made my blood pressure go up 50 points with the useless relentless pop up trash … god can’t we have something better by now ?

    No, I would not recommend this to a friend