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Customer reviews

Rating 4 out of 5 stars with 4056 reviews

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  • Value

    Rating 4.1 out of 5 stars

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    Rating 4.0 out of 5 stars

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    Rating 4.1 out of 5 stars

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74%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 189 Showing 3,761-3,780 of 4,056 reviews
  • Rated 1 out of 5 stars

    Try to cancel this off of any orders when they off

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Try to cancel this off of any orders when they offer it for a free item because if you have to cancel your order they will still charge you for this

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, Itiswhatitis. trend-micro

  • Rated 1 out of 5 stars

    Same Old, same old.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never installed. This was a freebie for purchasing an HP monitor. I've used Trend Micro in the past only to have it drastically slow my computer performance.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with Trend Micro software, BobLoblaw. trend-micro

  • Rated 1 out of 5 stars

    a real nuisance

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It might be good, but it is a real nuisance. It came as a freebee with another purchase and it wont go away. I already have another security product running.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We hope you consider trying Trend Micro security and comparing it with the other security program, David. trend-micro

  • Rated 1 out of 5 stars

    Not needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This definitely isn't needed because the computer comes with a virus program if you install this you'll just have two virus programs fighting each other.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer to use the default security program on your new laptop, JohnM. trend-micro

  • Rated 1 out of 5 stars

    Who knows

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know if it works well because I couldn't get it to work at all. I'm glad it was a trial and not something I'd paid for...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I tried to install I got the message that it wasn’t available and it keeps sending the same message I want my money back I still cannot install it

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that there is an issue with region-detection on your device, MissJ. We recommend contacting Geek Squad customer support to double-check the settings on your device. trend-micro

  • Rated 1 out of 5 stars

    This was a free gift.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never actually used this security software as I dont have a need for it. Was a free gift when I purchased another item.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didnt even use it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was going to have to remove certain settings that were already providing protection to add this....seemed kind of sketchy, Did not actually use

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you didn't use your Trend Micro security subscription to protect your computer, Motherofbeasts. trend-micro

  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never installed it. You didn’t tell me how much it was gonna be after the three months I don’t buy something that I don’t know the cost of.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you never installed your Trend Micro security subscription, Unsatisfied. trend-micro

  • Rated 1 out of 5 stars

    junk

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cant even use it because you need serial number, has no box and i cant figure out how to find it. Should be simple. Just a pain in the butt

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with your serial number, installation instructions, and a link to the special Trend Micro website for Best Buy customers to download the version that will work with your subscription. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    Free item, simply discard this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a useful antivirus software, since it is free item with purchase, I just discard this garbage. You should find other antivirus software.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you discarded your Trend Micro security software, JohnT. trend-micro

  • Rated 1 out of 5 stars

    Didn't ask for it, didn't want it, didn't use it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a special offer with a computer I bought. Now being bugged to pay for a subscription to it. Didn't ask for it, didn't want it, didn't use it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you didn't use your Trend Micro security subscription, ValAlt. trend-micro

  • Rated 1 out of 5 stars

    Meh…..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to download onto iPad. Keep getting response of: “This app currently not available in your country or region” Free as Part of IPad purchase.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that there is an issue with region-detection on your device, Triskel836. We recommend contacting Geek Squad customer support to double-check the settings on your device. trend-micro

  • Rated 1 out of 5 stars

    did not sign up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not sign up because I don't know what it does. Does it replace my regular Security with Best Buy's annual membership for computer repair?

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not receive information about your complimentary Trend Micro Security subscription, notsurewhatitmeans. Please contact Geek Squad support to get details about your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    Don't need Trend Micro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't need this software I already have complete security software installed on my computers. I've had Trend Micro before and I'm not a fan.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you have a different security program installed on your computers, rumplestiltskin. trend-micro

  • Rated 1 out of 5 stars

    No use for this Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I clicked on this by accident when I made a purchase of another product, it was free and never used it. My score means nothing, so please ignore.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you never used your Trend Micro security subscription, Kronos. trend-micro

  • Rated 1 out of 5 stars

    Trend Micro Internet Security (3-Device) (3-Month

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This antivirus sucks as far as using resources. Most of the time, if you're not going to questionable sites, having Microsoft Defender is enough.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security solution, RTX3070. trend-micro

  • Rated 1 out of 5 stars

    Useless

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use McAfee antivirus software so I chose not to download this. I had uninstall it as it is pushed on us by constant reminders to use this.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, Apookie4u. trend-micro

  • Rated 1 out of 5 stars

    No

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t like it, was way hard to use than I though and customer service was even harder to get a hold of. I don’t recommend this product

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, Zack5109. trend-micro

  • Rated 1 out of 5 stars

    Not a fan

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t really understand or appreciate this kind of software. Loads of things you can do that aren’t this.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your complimentary Trend Micro software, BK55. trend-micro