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Customer reviews

Rating 4 out of 5 stars with 4056 reviews

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  • Value

    Rating 4.1 out of 5 stars

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    Rating 4.0 out of 5 stars

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    Rating 4.1 out of 5 stars

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74%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 197 Showing 3,921-3,940 of 4,056 reviews
  • Rated 1 out of 5 stars

    why

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who needs this? Windows 10 and all modern browsers have everything you need built-in.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, ABCDEFG. trend-micro

  • Rated 1 out of 5 stars

    Was Free

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meh. Not much to say came with the product, would say good value for free.

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Thanks for the feedback, Woods. trend-micro

  • Rated 1 out of 5 stars

    Not impressed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've tried Trend before. I did not install the free trial.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont know if reliable never heard of them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not going to use this never heard of it before I bought my laptop

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to use your Trend Micro security trial, Firestickcube. trend-micro

  • Rated 1 out of 5 stars

    not good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didnt use it right away, now that I try to redeem it, it doesnt let me

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not able to install your Trend Micro security software before the trial subscription expired, SMARTTV. The trial begins on the date of purchase and not the date of installation. trend-micro

  • Rated 1 out of 5 stars

    It slows your computer down

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slows your computer down, windows defender is a much better choice and it is free.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that your Trend Micro security software is right for your computer, somerandomguy. trend-micro

  • Rated 1 out of 5 stars

    Could not get to load

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not get this to load. Glad it was free. I would not recommend it to anyone

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you would not recommend Trend Micro security software, Nogood. trend-micro

  • Rated 1 out of 5 stars

    Do not install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is terrible! The pop ups don’t stop and it never stops loading. Uninstalling.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, Jenny. trend-micro

  • Rated 1 out of 5 stars

    Not a good antivirus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. It blocked almost everything i did. Not enough settings to get a file back

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, Franklinkelley. trend-micro

  • Rated 1 out of 5 stars

    Don't bother

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Software does not want to install, so I used different software

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you decided to use a different security program, Wolfman. trend-micro

  • Rated 1 out of 5 stars

    Idk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it. I don’t know what it is. I don’t know

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too late

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had a chance to activate the software, not that I would have

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not planning to use your Trend Micro security subscription to protect your computer, OreO. trend-micro

  • Rated 1 out of 5 stars

    Never used it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never actually used it, it was just bundled with a monitor that was broken.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you never used your Trend Micro security subscription, ChungusGuzzleshorts. trend-micro

  • Rated 1 out of 5 stars

    Junk overpriced software.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with laptop purchase. Didn't want or need it. Preinstalled crap on my laptop.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not want to use your Trend Micro trial subscription, Kyle. trend-micro

  • Rated 1 out of 5 stars

    Shade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a free trial for a router I purchased that magically disappeared.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro trial subscription, Jpass53. trend-micro

  • Rated 1 out of 5 stars

    Cannot install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't be able to download and install it since I brought the tablet!!!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please be sure to visit the special Trend Micro website for Best Buy customers to find the extensions that allow you to use your Trend Micro subscription iOS and Android tablets, RustTriger. You should have an email from Best Buy with the link. trend-micro

  • Rated 1 out of 5 stars

    Freebie virus protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like Norton better. This is a freebie download with many Best Buy electronics.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer to use a different security program, Type40. trend-micro

  • Rated 1 out of 5 stars

    I'm not using

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not using it, I preferred to buy another brand for 1 year of protection

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer to buy another security brand, Memory. trend-micro

  • Rated 1 out of 5 stars

    Waste

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is really a waste of your money, there are better options out there.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you recommend using different security programs, Bobby. trend-micro

  • Rated 1 out of 5 stars

    Worthless add on

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with the laptop computer but I never used it.

    No, I would not recommend this to a friend