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Customer reviews

Rating 4 out of 5 stars with 4056 reviews

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  • Value

    Rating 4.1 out of 5 stars

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    Rating 4.0 out of 5 stars

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    Rating 4.1 out of 5 stars

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74%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 198 Showing 3,941-3,960 of 4,056 reviews
  • Rated 1 out of 5 stars

    Security

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with laptop did not want nor did i use. So really cant endorse.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not use your Trend Micro security subscription to protect your laptop, Gary. trend-micro

  • Rated 1 out of 5 stars

    Not worth it, evwn being free

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could never get this to work. Downloaded amd it needed to update but never did

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions, Brad. If you did not, please contact Geek Squad support to get the information for using your Trend Micro security software. trend-micro

  • Rated 1 out of 5 stars

    Buyer BEWARE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hate these add ons and then have to remember the end of the subscription date.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with the Trend Micro trial subscription, Officehelper. trend-micro

  • Rated 1 out of 5 stars

    Antivirus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t need, Thanks Don’t see any need to have two programs

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nope

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just not worth it, there are better products out there!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can do without

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rather get a virus, not sure this stuff protects anything.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    B

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't need it at all. I can have better Antivirus for lower price

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer to use a different security solution, khhuynh. trend-micro

  • Rated 1 out of 5 stars

    unwanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    why can't we opt out of this garbage when we place an order?

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro trial subscription, Noneofyournonsense. trend-micro

  • Rated 1 out of 5 stars

    If its free, then fine, but never pay for this

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who even needs antivirus software anymore? Completely useless

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't recommend using security software, Tbone. trend-micro

  • Rated 1 out of 5 stars

    iPad owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t download app. Came up unavailable. Tried multiple times. Very poor

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that there is an issue with region-detection on your device, Tjennrich. We recommend contacting Geek Squad customer support to double-check the settings on your device. trend-micro

  • Rated 1 out of 5 stars

    Never used.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did 't bother to use; already had a Norton subscription.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please don't include this for items, it's not something almost anyone wants

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you feel Trend Micro security isn't something anyone wants, Nathan. trend-micro

  • Rated 1 out of 5 stars

    Useless Software

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this in a purchase for free, didn’t need it, malwarebytes is 100% better.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program for your computer, Jonathan. trend-micro

  • Rated 1 out of 5 stars

    Horrible company

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please stop horrible company to work with! Get a different virus protection

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are not satisfied with Trend Micro's security software, RomanticDad. trend-micro

  • Rated 1 out of 5 stars

    No thank you

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not recommend whatsoever. Do not pay for this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nope never used this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage that’s why they give us a free. I would never buy or use this

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you would never buy or use Trend Micro security subscription to protect your computer, Chef. trend-micro

  • Rated 1 out of 5 stars

    Didn't even know

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't even buy this don't know what it was for but heres a review

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not receive information about your complimentary Trend Micro Security subscription, John. trend-micro

  • Rated 1 out of 5 stars

    beware not a good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    junk messed up my computer and made a royal mess will not ever use it again

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you feel that Trend Micro security software is not right for you, elmerf. trend-micro

  • Rated 1 out of 5 stars

    did not use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did not use just not a fan of getting limited time offer

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not use your Trend Micro security subscription to protect your computer, Xracer. trend-micro

  • Rated 1 out of 5 stars

    Not worth it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ends of the screen protector does not stick on the corners anymore.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are having issues with your screen protector, brandicejames. We hope you find that your Trend Micro security subscription works better for you. trend-micro