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Customer reviews

Rating 4 out of 5 stars with 4056 reviews

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  • Value

    Rating 4.1 out of 5 stars

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    Rating 4.0 out of 5 stars

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    Rating 4.1 out of 5 stars

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74%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 200 Showing 3,981-4,000 of 4,056 reviews
  • Rated 1 out of 5 stars

    Could not load on my new Mac….error message

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not load on new air Mac error ,message shown

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wish Best Buy would stop pushing this one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Giving you something "free" to get you to subscribe to it is absurd.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was working good and then just reset and was gone very upset

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that your Trend Micro security software disappeared, Luva. Please contact Geek Squad support to get help reinstalling your software. trend-micro

  • Rated 1 out of 5 stars

    Nah.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t care for it. It was in my way as much as in a hackers way

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that Trend Micro security is right for you, BradinMaine. trend-micro

  • Rated 1 out of 5 stars

    Not eorth the time to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not worth the install even when free. better products out there.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear you don't feel that it is worthwhile to install your Trend Micro security, Crimson. trend-micro

  • Rated 1 out of 5 stars

    Internet Security 3 Device 3 Month Subscription

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product came as a free item with my purchase.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Thanks for confirming that you received your Trend Micro trial subscription, nintendoswitchuser. trend-micro

  • Rated 1 out of 5 stars

    useless addon

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came bundled with the tower, will most likely never use it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We hope you considering giving you Trend Micro security trial subscription a try, RuinerVonSpoiler. trend-micro

  • Rated 1 out of 5 stars

    iOS Security

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not used iOS security digital download and Don’t know how to

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please be sure to visit the special Trend Micro website for Best Buy customers to find the app to use your Trend Micro subscription with your iOS device, Ireview. You should have an email from Best Buy with the link. trend-micro

  • Rated 1 out of 5 stars

    Dont install if you got it for free

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very annoying. Crashes my system, got it for free and removed it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that your Trend Micro security software is helping your computer, Jeff. trend-micro

  • Rated 1 out of 5 stars

    useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i do not even know why I got this. I never wanted it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not receive information about your complimentary Trend Micro Security trial subscription, pollon. You should have received an email from Best Buy with details and installation instructions. trend-micro

  • Rated 1 out of 5 stars

    Not used

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not installed it. I use avg and works perfectly fine

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer to use a different security program, xavi. trend-micro

  • Rated 1 out of 5 stars

    Not good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it. It blocks everything so it was removed.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with Trend Micro's security software, Inception. trend-micro

  • Rated 1 out of 5 stars

    Software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't use it at all! I trust Norton for many years!!!!!!!!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, Blancalaprimavera. trend-micro

  • Rated 1 out of 5 stars

    Didn’t receive my 3 month virus protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t even receive it. I really needed it and I didn’t get it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions, HNHN. If you did not, please contact Geek Squad support to get the information for using your Trend Micro security software. trend-micro

  • Rated 1 out of 5 stars

    Hard pass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never a fan of free software. Never redeemed it and never will lol.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to redeemed your Trend Micro security subscription, Papajoemoney. trend-micro

  • Rated 1 out of 5 stars

    Not able to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not able to download because of faulty code for the product.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions, Matthew. If you did not, we hope you contact Geek Squad to get the information to download and install your Trend Micro security software. trend-micro

  • Rated 1 out of 5 stars

    Trying to dowload this ipad security .

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can not download, says not in my country, so no good for me.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that there is an issue with region-detection on your device. We recommend contacting Geek Squad customer support to double-check the settings on your device. trend-micro

  • Rated 1 out of 5 stars

    Didn't need or use it so :P

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't need/use this at all when it came with my PC.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you didn't use your Trend Micro security trial subscription, ppgamer. trend-micro

  • Rated 1 out of 5 stars

    AV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure why you would want 3 months of anti virus.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Thanks for the feedback about your Trend Micro trial subscription, BBrev. trend-micro

  • Rated 1 out of 5 stars

    Do not like this

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not like this. I use another product. If it works for you great.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer to use a different security program, Trplaxel3. trend-micro