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Customer reviews

Rating 4 out of 5 stars with 4056 reviews

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  • Value

    Rating 4.1 out of 5 stars

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    Rating 4.0 out of 5 stars

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    Rating 4.1 out of 5 stars

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74%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 201 Showing 4,001-4,020 of 4,056 reviews
  • Rated 1 out of 5 stars

    Annoying Antivirus - hard to remove from computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Annoying product that hard to remove from your computer

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro security subscription, asus. trend-micro

  • Rated 1 out of 5 stars

    Meh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use Avast and would never install this on my computer.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, Kalran. trend-micro

  • Rated 1 out of 5 stars

    Doesn't work well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It never started working properly. Wasnt a lt to use it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you weren't able to use your Trend Micro security subscription, HPcomp. Be sure you are visiting the special Trend Micro website for Best Buy customers to download the version that will work with the activation code for your subscription; you should have an email from Best Buy with the link. trend-micro

  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came with a purchase, don't be an idiot. please you don't need this.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to use your Trend Micro security subscription, InfernalKiwi. trend-micro

  • Rated 1 out of 5 stars

    spying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont do it they have a lot of hind spy's and a lot of question.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that Trend Micro is right for you, HelpingEar. trend-micro

  • Rated 1 out of 5 stars

    Stop it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please stop including this with almost everything I order.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are not satisfied with the Trend Micro software offer, Farnsworth. trend-micro

  • Rated 1 out of 5 stars

    review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came with mac book pro purchase but didnt use it at all

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you didn't use your Trend Micro security subscription to protect your MacBook Pro, krypton. trend-micro

  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't waste your time or money. It is not worth the trouble.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that Trend Micro security was worthwhile for you, SuperScanner. trend-micro

  • Rated 1 out of 5 stars

    Bad Program

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a bad security program, I have bad experience with brand.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, Jorge. trend-micro

  • Rated 1 out of 5 stars

    Smh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont even bother Just stay away Dont even bother...

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with the Trend Micro trial subscription offer, Avatar. trend-micro

  • Rated 1 out of 5 stars

    who cares?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came free with my laptop purchase. Not needed, not wanted

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that Trend Micro security software was needed for your computer, JCfromAZ. trend-micro

  • Rated 1 out of 5 stars

    Eh

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it didn’t feel like I needed it at all.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you never used your Trend Micro security trial subscription, bicdaddy. trend-micro

  • Rated 1 out of 5 stars

    Waste

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    N/a to use and comes free with your purchase of laptop

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro trial subscription, KDS3. trend-micro

  • Rated 1 out of 5 stars

    Would Not Load Into Samsung Chromebook

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not load it. Best Buy should go back to Webroot.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure you are visiting the special Trend Micro website for Best Buy customers to download the extension to protect your Chromebook, rolls. You should have an email from Best Buy with the link. trend-micro

  • Rated 1 out of 5 stars

    No good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was expired as soon as I input the information.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not able to install your Trend Micro software before the trial subscription ended, Shirlz. The trial subscriptions begin on the day of purchase. trend-micro

  • Rated 1 out of 5 stars

    Can't use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not download on my phone so i got mad and deleted it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please be sure to visit the special Trend Micro website for Best Buy customers to find the extensions that allow you to use your Trend Micro subscription with mobile devices, like iOS and Android smartphones and tablets, oatismilo. You should have an email from Best Buy with the link. trend-micro

  • Rated 1 out of 5 stars

    hi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cool amazing fantastic good adorable billy gachi be

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Thanks for the kind words, KBDfan. trend-micro

  • Rated 1 out of 5 stars

    ???

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t get it to work but I’m not really Mac savvy idk

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions for protecting your Mac, Hailey. If you did not, please contact Geek Squad support to get the information for using your Trend Micro security software. trend-micro

  • Rated 1 out of 5 stars

    Unwanted addon

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not purchase this and I better not get charged for it

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not receive more information about your complimentary Trend Micro Security trial subscription during your purchase, JamesMP. trend-micro

  • Rated 1 out of 5 stars

    Don’t need it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not used by many, very sluggish and irrelevent.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't need your Trend Micro security subscription, Geolocolee. trend-micro