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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 4055 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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74%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 4,055 reviews
  • Rated 5 out of 5 stars

    Internet Security/Antivirus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this antivirus on my tablet for a month now and it seems to be doing it's job. Easy to install and use. I have no complaints.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Just no

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not waste your time with this trash. Spend the money for reaal protection.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent antivirus product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend TrendMicro to everyone as a reliable and easy to use product....Help keep family & personal stuff protected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I guy a three month trial when I purchased my Surface Pro 7 and I’m thinking of buying a full subscription when the trial expires.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Big 3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Part of the “BIG 3” of cyber security (Trend, McAfee & Symantec). Ease of Use, attention to detail and quality of service. Makes this a good buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Notch Security

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A security feature that helps keep your computer and processor extra protected. Also protects all of your personal data at a high level

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did not need this item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already have an antivirus in Norton Life Lock. Trend Micro Internet Security (3-Device) (3-Month Subscription) [Digital]

    I would recommend this to a friend
  • Pros mentioned:
    Free

    Rated 2 out of 5 stars

    use free AV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good as long it is free, But if you have to pay for basic service do not have any sense nowadays.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We hope you enjoy your complimentary Trend Micro trial subscription, Wolf. trend-micro

  • Rated 5 out of 5 stars

    Best Antivirus software ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best antivirus software I have ever used. Never will use another product besides this one. I have never gotten any virus' using Trend Micro.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nobody needs Antivirus Software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nobody needs antivirus software on their computer or desktop phone. All the virus protection is handled via OS/software patches. Let me ask you something, if the vulnerability was well known enough for the people at Microsoft or Apple, don’t you think they’d have they protection in their OS? I mean, who thinks that an AV would do something your OS couldn’t do. I mean, effectiveness aside, isn’t a virus software that sucks up resources by spawning processes to touch your vital OS files? Doesn’t an AV do the same? So you’re installing a piece of software to stop a piece of software from doing the same thing said preventative software is trying to prevent. Anyone see the irony? Who is to say these AV companies aren’t using their AV to spy on you. We know Avast is; We know Norton does. You’re just paying one company to do the same thing a free virus would do. Good virus prevention comes down to 3 key points. 1) know your software is clean. 2) don’t tell anyone important information. 3) don’t go to sites you shouldn’t

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Thank you for recommend everyone follow best-practices for staying safe while using the Internet, Joespider. We hope you consider trying your Trend Micro security software to see if it offers any additional services – like password management. – that would be helpful for staying safe online. trend-micro

  • Cons mentioned:
    Download issue

    Rated 2 out of 5 stars

    No Friendly

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was never able to download this on to my computer., tried several times got frusteation and gave up.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions, sirunings. If you did not, please contact Geek Squad support to get the information for using your Trend Micro security software. trend-micro

  • Rated 2 out of 5 stars

    I dont see it as a promotion

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not about the quality of the product. I have purchased several items and received the same item for free almost 5 times. I won´t consider a 3 months subscription for free and later update for payment without knowing the conditions I have individually bought a 2 year protect protection for 6 devices with an excellent deal via best buy so I don´t see it as a deal but as a way to advertise and penetrate the market with this product

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that the Trend Micro trial subscriptions are not useful to you, Marchello but we're glad to hear that the 2-year subscription works well for your needs. trend-micro

  • Rated 1 out of 5 stars

    unable to use.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unable to use it.why I do not know. I could have a Internet Security.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    On reserve

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use McAfee, so I never used this. I got it for free with a purchase. But definitely good to keep on reserve in case I ever actually do need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    it's ok

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comes free with computer purchase. Honestly never use these 3rd party AVs. Stick with windows security and you be fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Antivirus Option

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to use and has worked well so far. It is for an 11 year olds Chromebook and they have had no issue using it so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trend Micro

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product and takes care of business. Good thing to include because it’s something I didn’t consider buying initially.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome internet virus

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never use Trend micro internet security before. My brother have the program installed in his computer and he love it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not good antivirus

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Annoying service and I feel like it doesn't really help with anything.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It’s cool…

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it but couldn’t use it for my chrome book. Why make it a free thing when I can’t use it…

    I would recommend this to a friend
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