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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 23 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers express satisfaction with the easy installation and effective antivirus protection of the Internet Security Antivirus Protection. Users find the software easy to install and quick to scan, and they appreciate the knowledgeable and patient in-store sales personnel. Customers also express confidence in the antivirus protection, reporting that they have not encountered any viruses or problems with their computers after using the software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-23 of 23 reviews
  • Rated 3 out of 5 stars

    Internet security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not allow me to install on a android smartphone, but package clearly says it will. I bought Malwarebytes to use instead.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Product code issue

    Rated 1 out of 5 stars

    Mr.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the product code was not accepted...I called the geek squad 3 times but they couldn't resolve the problem...I had to go back to go back to the store for a replacement

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure you are visiting the special Trend Micro website for Best Buy customers to download the version that will work with the activation code for your subscription. You should have an email from Best Buy with the link. If you did not, please contact Geek Squad support for help. trend-micro

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Poor Security Program

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to install in past. It was suppose to work in windows 8 and it did not. It installed but did not work.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      The current version of Trend Micro's security products can be used with Microsoft Windows 8.1 (all versions), Microsoft Windows 10 and Microsoft Windows 11. trend-micro

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