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Turtle Beach - Elite 800X Wireless DTS 7.1-Channel Surround Sound Gaming Headset for Xbox One - Black/Green-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 1151 reviews

84%
would recommend to a friend

Customer ratings & reviews

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  • Rating: 2 out of 5 stars

    Confusing and difficult with poor compatibility

    Posted
    callahan09
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    To spend this much money on a headset with all these features, I expected it to be more intuitive and easy to connect to my devices and get the sound quality that I want. For this much money, the sound quality is not as good as I expected. It's probably the best of the headsets I tried, but only SLIGHTLY better than headsets that cost less than 1/3 as much, while being more of a pain in the butt to actually use. The headset has a habit of dropping audio and having to be reset and/or disconnected from bluetooth and reconnected in order for it to start working again. It has caused me nothing but headaches and frustration since I opened the package. It's confusing how you should set it up to get the most out of its surround sound capabilities. If your windows computer doesn't have an optical output and have Sound Blaster Live capability, then you can only use this via Bluetooth (so you better hope your PC has bluetooth!). Mine does have bluetooth, but doesn't seem to like this headset. I've had to mess with settings a lot and drop the pairing and re-pair numerous times because for some reason it just stops working after a while. I HAVE updated the firmware on the headset, but it doesn't fix all the issues I've had with it. Music sounds good, except for vocals. Games sound great, except for dialogue. Movies & TV are almost unlistenable because this headset renders voices so poorly. Everything sounds great except voices. No matter what settings or pre-sets I change or used, the voices always sound hollow, tinny, and echo-y. Surround replication is actually pretty decent, but I couldn't get my Windows 10 PC to recognize this as a surround device, only stereo, while connected via Bluetooth. The wireless transmitter that's included only transmits sound that's connected to it via optical wire. I was hoping that you could connect the wireless transmitter via USB (it requires USB in order to power it, in fact... but it doesn't do data/audio transmission over the USB, just power), or plug HDMI into it, or even plug a regular 3.5mm stereo headset jack in there. But nope, only optical. I wanted to use this with ALL my devices, meaning basically everything plugged into my TV would be able to go to this. Well, it IS possible, because my TV has an optical output, but for some reason it only does Stereo output through the optical port. So I have to plug my PS4 or Xbox One directly into this via Optical if I want true surround sound on it. To be honest, I don't even really notice much difference between stereo signal with the headset in one of the many Surround modes, and an actual Surround source in Surround mode. So I suppose it isn't that big of a deal. But with the limitations on connectivity, bad rendering of voices, and headaches with connection loss (and did I mention the bad microphone quality yet?), it's a really underwhelming and frustrating headset that isn't even close to worth over 3x as much as some cheaper options I've tried instead.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent All-around Headset!

    Posted
    Medic583
    • My Best Buy® MemberMember

    Having done research on several headsets, between Turtle Beach, Tritton, Astro, and Plantonics, I chose the TB Elite 800X. After reading tons of reviews for all four companies top headsets, and being a former user of Tritton and Astro, currently TB Stealth 500x, I really liked what I read about the Elite 800x. Overall, the headset feel like it's of sturdy construction, solid in all the places that need to be, especially the slider part to extend the ear cups. This is where the 500x failed. Cheap plastic that started to crack after a while then broke. I had the 500x for just about two years when the sliders finally cracked all the way through and rendered the headset inoperable. But I had to be very ginger with them for over a year to avoid them from breaking sooner. The ear cup rotation allows for adjustment to get a solid fit over my ears. Yes, the headset does feel a but snug, for me, I like this. It stays in place and doesn't creep. I like that there is no boom mic, simply due to one more part that could break. I've read in others reviews that players complain about muffled voice chat due to the internal mics. This is very easily remedied by performing a firmware update right out of the box. My crew have said that the voice chat coming from me sounds more clear than it did with my 500x. UPDATE THE FIRMWARE FIRST!! As with all electronics, it's wise to make sure your firmware is up to date, if allowed. The preset audio patches are enough to make any audiophile happy. Depending on the situation you find yourself in, playing FPS, racing, watching a movie, or grooving to music, this headset has you covered. And if you are that big of an audio snob, you can preload the headset with a number of other patches from the Audio Hub on PC or Mac. You're bound to find a couple of patches that work solid for you. The voice chat boost works quite well. You're hot and heavy in a match, action suddenly intensifies, everything is exploding around you, and your teams audio chat comes through clear as a bell. One of my favorite features about this headset is the Bluetooth connectivity! GIven how snug the headset is and the noise cancellation feature, you really don't hear the outside world. I hear text notifications while I'm playing so at least I know to check my phone in between matches. And who doesn't love their own personal soundtrack while wreaking havoc across the gaming world?!?! Set up your playlist, connect to the headset, hit play and prepare to rock out as you decimate your opponents!! I've been able to get around 7-8hrs life from the internal battery, on a full charge. I should note that I am running Bluetooth at the same time, so this does drain the battery faster. For the hardcore gamer, which I tend to be when I go on a weekend rampage, you can use the included mini USB cable to charge your headset as you continue to play. Only thing is that you'd need an extension cable to reach an outlet. The included mini USB cable is relatively short. Now for the downside.... My only complaint about the 800x is that occasionally the voice chat doesn't seem to work after powering on the headset. I've looked on the internet to find a solution to this and best anyone can come up with is the same that I've done; unplug the USB connection from your Xbox and plug it back in. It's definitely not a deal breaker, however, one should expect their equipment to work, especially at the price paid. All around, I'm quite impressed with the Elite 800x. From the sleek design, plethora of audio surround sound modes, Bluetooth, construction & overall feel, I would definitely give the Elite 800x a shot. Give it a good shot though! Not a one day and exchange it type shot. Really vet it for a week or so, play with the audio settings, try with multiple games and movies. And most of all.... UPDATE THE FIRMWARE out of the box first!! Thanks for taking the time to read this. Hope it helps in making your decision a bit more informed.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Sound, Handy Supporting App, Great Features

    Posted
    1ShadowFox1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought these to replace my old Tritton headset that burnt up on me. With the disappointment I had with the Tritton's, I decided that I was going to purchase a high end headset with the hopes of a better experience. So far, so good. I was debating between this TB Elite 800x and the Astro A50s. I couldn't find anywhere around me that had a working Turtle Beach headset display (*Ahem...Best Buy, you had 3 stores that I checked, and all 3 displays were broken!), but an employee at my local Best Buy reminded me of the 15 day return policy, and convinced me to take them on a two week test drive. FEATURES Over the next two weeks, I played with both the Elite 800x that I bought, and my friend's Astro A50s. To me, with the price being equal, the Elite 800s are the way to go. The Turtle Beach's have so many more features (Bluetooth, Completely wireless Xbox Connection, Superior Sound, TONS of presets, Magnetic Charging Stand, Etc) I like to compare the sound of the Turtle Beach's to the sound of a home theatre surround sound. The sound will encompass you and has a great range from highs to bass. I think the A50s were fantastic for FPS multiplayer games where you need to hear footsteps, but explosions and other deep sounds were blase at best. But with a change of the Preset on the Elite 800s, they every bit as capable of handling this as the A50s, plus they give you the full volume of sound you want when listening to music (which I have used these while vacuuming and mowing, using the bluetooth from my phone). CONCERNS The two issues I commonly saw when reading reviews over the internet were mic quality (due to internal mic setup) and comfort issues. Rest assured, the Mic quality is just fine. I have zero complaints from anyone in my Xbox party, or even when I use them during a phone call. I have even had my wife use them to call me so I could hear the mic first hand. It is clear. The comfort issue...the A50s were more comfortable, and that is the ONLY reason I gave 4 stars. This is the only category that the Astros won in my book. The cloth feel of the A50s is more forgiving than the Elite 800s fake leather. That being said, they still arent bad. I have played for several hours without taking them off, and my only complaint is that my ears will feel warm, even slightly sweaty, after a few hours. But definitely tolerable. Better than tolerable. But still inferior to the Astros in this aspect. OVERVIEW If you are in the market for a top tier headset, I would highly recommend these. $300 is a hard pill to swallow, but if you can afford it, I would recommend the Turtle Beach Elite 800x over the Astro A50. So many more features, quality performance, free gear, and the longest factory warranty for a headset that I know of.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Features like whoa

    Posted
    Jinque
    • My Best Buy® Elite Plus MemberElite Plus Member

    Background: Gaming headsets I've owned previously include the 1st Sony wireless headset, the elite pulse (not comfortable to me), and the Tiamat 7.1 (awful). I'm not a competitive gamer (mostly cause I am terrible) so it's mostly games like Uncharted, Assassin's Creed, Dead Space, and so on. But I do play online with friends. The other products I was considering are the Astro A50 (and maybe you are too cause there's no other headset in this baller price range) and the TB Stealth 500P (looks like a cheaper Elite 800, figuratively and literally). The A50 is a straight up wireless, Dolby head-set without extra frills. It just does what it does, and really well from what I've read. The 500P is a similar DTS headset but $170(!!) cheaper. I've read (mostly) great reviews for these 3 and it's safe to assume they all sound more or less great. As long as it's not terrible, it's fine (I do have other headphones purely for music). So for me it's comparing features, and here are the features unique to the Elite 800 that will hopefully help you decide if it's worth giving up an extra $170 or the Astro Brand: -wireless charging dock. pick up the head-set and it turns on. put it down and it turns off. pure awesome. -noise-cancellation. i have a window ac unit (not quiet) and it gets blocked out. not needed, but nice to have. you can turn it off/on of course. -bluetooth. lets you to connect with phones, ps vita, etc. connecting with a phone will let you hear notifications and there's an app with a volume mixer and ability to change the 15 or so available surround presets. 500P has 3. The headset does not rely on bluetooth for gaming chat/audio. -no unnecessary boom mic. two hidden mics. -elite membership which most importantly gives 1 extra year of warranty. Plastic headsets tend to fail at a higher rate it seems, especially if in daily use. These seems solidly built though, but better safe than sorry. -you also get a tshirt or hoodie, and 2 speaker plates. Total of $85 on their site. So i got overpriced stuff for sorta free. yay. you don't get the full selection of plates to pick from. Compared to the 500P you also get connectivity with PC/Mac/Xbox and better build quality as well. And compared to the A50 you can wear the 800 outside and not look as awkward. Same with the 500P, but to a lesser extant. Downside, these buttons are really sensitive. Lean back wrong and I've either turned on bluetooth or changed the preset accidentally. There's a low hum/hiss which you can't really tell unless there's no audio. Really can't complain otherwise. Like the typical guy I tried to do stuff without reading. The sound will be jacked up if your PS4 is set to output all sounds to headset. Make it output chat only, and turn down your receiver/tv. To get the # to get elite membership, you have to register the product. I was thinking it would be on the welcome card... I think you do get $170 worth of stuff to make up the price difference compared to the stealth. But it's not necessarily worth $170 to everyone. I'd pay $120 for the extra features and warranty. Nix the "free stuff" and drop the price by $50 and it would be great.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Sound, Versatile, Comfortable

    Posted
    GabeP

    The short version: These suit my tastes and needs as a gamer. They sound very good, they feel very comfortable (after breaking them in), and they have a host of features that I actually use every day. The Long version: First and foremost, You need to assess what your needs/wants are as a consumer. The things I wanted out of a headset were great sound with deep bass for gunshots and explosions, a good boomless mic, independent game and chat volumes and fully wireless from my PS4 and controller. There are many headsets that have those features, and most of them can be had for less money than what these cost. My first shot was with the Sony Gold headset. If it wasn't for a weird glitch with the sound editor that I experienced on 3 separate headsets, I would have kept the Sony's. That issue propelled me to search for another good headset. I hated all the turtle beach headsets I saw on display at various retailers. They looked cheap and flimsy, The cloth earcup material felt rough and uncomfortable. I walked into Best Buy in search of the Afterglow Fener/Nur which also ticked all the boxes of my requirements, but they were sold out. Online the dolby 5.1 version of the Afterglows were $200. I wound up choosing the Elite 800s which were considerably more expensive than the Afterglows. I said to myself, "I'll probably hate them, but let me audition them for a week and return them if i'm right." Presentation: you get everything in a nice protective box. The headset looks cool, although it is probably too large to wear casually outdoors to listen to music. The magnetic charging stand is a breeze to use, and it looks cool next to my console. The unit feels solid; the earcups are soft memory foam and covered in a leathery material that really makes them look and feel premium. Sound: Totally subjective, but they sound great just using Turtle Beach's default preset. I'm really picky so I found presets that work best with each game that I play. I'm really hoping they release an advanced sound editor for these so I can further tweak the sounds myself. Mic: When I do a mic test on the PS4 peripheral settings, it sounds clear and present. The noise cancelling is excellent. I only hear myself and not anything else in the background. My wife was on her phone and no one in the party chat could hear her. I've been told by my friends that it sounds "its great" "clear" "good enough" "not bad" and "like you're right hear in the room with me"..here's my conclusion on mics. I think It all depends on how good your mic is,and how bad they're headphones are. This mic gets the job done and no one has said "this mic is terrible" Versatility: Bluetooth for mobile phone use while simultaneously connected to the console..I never even had this on my list of "wants" but now that I have it I freaking love it. I listen to heavy metal while playing shooters online. If i get a phone call, I can just answer and the game volume is automatically lowered and resumed when the call is done. Comfort: The first few days it actually pressed against my head pretty tightly. This eased up by around the 7th or 8th day. I think the overall plastic/rubber/foam have been stretched and accustomed to my head shape. I have an average head with smallish ears. My ears fit entirely inside the cups with space for a larger ear. I have played three hours without discomfort from wearing them, or from hearing them. I don't put the volume up much past half because its loud enough, and all that low end at high volumes can't be good for your hearing. User Friendly: You can control every setting from the android app. (i don't know if there's an IOS app as i have a galaxy s4) I never touch the buttons on the headset except for the volumes. You can update the firmware via PC or Mac and upload presets to the headset as well. Its all pretty straightforward. Charging it is a breeze, you just place it on its magnetic charging stand. I keep my PS4 on rest mode with a 3 hour limit of power to USB, this way I don't over charge the headset. If you have a long enough USB cord you can also charge it while using it in case you run out of battery. I don't do marathon gaming sessions so one charge lasts me a few days. Cons: 1. There is a small amount of signal hum. it reminds me of the warm silence before a tape played on your walkman. (If you are 16 and reading this ask your parents) Once the game is going and there are bullets flying you don't hear anything except game audio. for what its worth I detected this on the Sony's and Astro A50s as well. (more so on the Astros, and louder too) If it were louder it would drive me insane. My friend got the Elite 800s as well, returned them and then auditioned the A50s, and ultimately returned them for the Elite 800s because the hiss was worse on the A50. I think this is dependent on how much interference is in your immediate area. 2. sensitive buttons: It may be because I am used to it or something has settled but when I first got them, a light tap of the rocker switch would initiate a function change followed by a loud prompt by the software lady. "NOISE CANCELLING ON" "TUNED FOR SIGNATURE SOUND" This lady needs to calm down and stop yelling at me, and there should really be a button lock feature especially when using the app to control the features. It happens less and less as you become familiar with handling it, but it is annoying when it happens. Final Thoughts: If you want a great sounding headset that can connect to anything with a digital audio port and bluetooth; then get these. I love them. Its like a personal home theater. I'm sure there are other headsets that sound great, I'm sure there are ones that are cheaper. There are no definitive answers when it comes to matters of personal taste. If you're already looking into headsets of this price range- try them all and make your assessment based on your preferences and priorities. The best thing about this experience is I went into it biased AGAINST turtle beach. For me, the elite 800s ticked all of the requirement boxes, then sold me on all the other superlatives.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I'm Happy

    Posted
    LeeNYC

    I ordered two of these from Best Buy. I set up the first one last night and had no issues. I have been reading many folks on other sites saying that the mic sounds awful but I did not experience this issue during party chat with my friends. I upgraded the headset and transmitter via PC and the Turtle Beach Audio Hub straight out of the box. I then turned on my Xbox and signed into my profile. I then followed the instructions given for how to set up the audio output. After that I connected the transmitter and turned on the headset. Everything worked with no issues. I proceeded to join a party chat with two of my friends and asked them how I sounded. I was told I sounded clear and audible. You will never be as loud as someone with a boom mic placed directly in front of their mouth but I was loud enough and clear enough to play some Titanfall with them and communicate at the same time. I think it is also important for people to understand that you can not have active noise cancellation and mic monitoring on at the same time with this headset. Out of the box active noise cancellation is turned on so mic monitoring is not working. You must turn off active noise cancellation and then turn on mic monitoring if you wish to hear yourself speaking through the headphones. The mic monitoring feature of this headset does tend to sound a bit strange if you turn it up very high (kind of robotic) but my friends said that my actual voice sounded normal. Lastly, please make sure your mic preset is set on quiet room. On any setting other than quiet room I was told that I sounded very far away. Each setting seemed to add a further amount of distance to my voice until I hit the Outside setting at which point my friends said that I sounded like I was talking through my Kinect. My point is (at least in my usage so far) that the mic is audible and clear... Just a bit lower in volume than someone with a boom mic placed directly in front of their mouth (which should honestly be expected with any hidden microphone). Everything from build quality to in game sound has been top notch through about 5 hours of usage as well. I hope this helps some folks out when trying to find the best possible settings for the microphone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent sound and comfort

    Posted
    Ernest
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Spent a lot of time reviewing various headsets online and in the store. I have a Tritton Warhead 7.1 for my Xbox 360 and love the immersion of that headset. The Turtle Beach X800 headset stayed in my finalist category for Xbox One and was compared to several of the wired and wireless sets from Turtle Beach, Astro A40 and A50's, and a few options using higher end music headphones (did not test through Xbox One). Important features included the completely wireless setup. Bluetooth was definitely a good option but not a deal breaker if the headset didn't have it. Comfort for long gaming, great sound, sense of immersion, and ability to hold a charge or play while charging was my main criteria. The new A50 Astros made for Xbox One had some nice features but I didn't find them as comfortable (really going to be personal preference on this one). Sound was equally good on both I thought and could really go both ways. I ultimately decided that while gaming, I wasn't going to be as concerned about ultimate audiophile sound anyway though with an NAD 787 receiver and Golden Ear Triton II speakers, I am used to very good sound. I was concerned about voice since the X800's have a built in mic. The set I received had the latest firmware and there doesn't seem to be any complaints from other gamers and the few phone calls I've made using them have been just fine. I think the immersion has been excellent in most games and the extra features like Superhuman hearing and footstep mode make a noticeable difference. I'm a little above average with shooters but wouldn't claim the sound really caused me to go on a winning spree....Kids out there still have twitchy fast reflexes and play a whole lot more than I do :-) I've found myself at times wanting the sound and immersion of the headphones even when home alone and I could otherwise crank the home receiver. Tritton Warheads on X360 may have a slight bit more immersion though the sound isn't as rich on the low end. Being able to watch television when others are sleeping and still receive a phone call without having to go through a big commotion has been very useful. The touch guides on the ear cups aren't overly discernable to my fingers though they are pretty easy to remember after a few tries and the audio prompts let you know what you just pushed so you can know if it was the wrong thing. Very few mistakes after a little experience no not a major issue. Sound cancelling wasn't a huge feature for me but really does make a difference. It drops out a lot of white noise and blunts other sounds making the game sound more "in your head". I went back and forth with the A50's and the X800's because so many reviews tried to convince me the A50's were so much more but I just couldn't really agree. Some differences in sound but nothing I would say makes one a winner over the other. Feature set, appearance, charging stand, Bluetooth, all merging together for an excellent product. No problems to date and no regrets.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Painfully Annoying Headsets

    Posted
    PunkTookMyYoshi
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am going to start this off by saying I was a huge Turtle Beach fan... Until I bought 2 of these. I decided that after the older 2 Turtle Beaches we have had forever had helped us chainsaw our last victims in Gears, that me and my husband should spend a decent amount and get us the newest best thing available. I was let down majorly on every end with these. We are both huge gamers. I highly highly recommend that you just go ahead and hit the back button and buy something else right now and save yourself the hassle. These really squeeze your head tight. They hurt you after about an hour of play, even after a week of putting up with them and hoping they will loosen up. It doesn't matter if the battery lasts a long time if you can't even bare the pain an hour in. The audio quality really didn't sound like 7.1 surround and it wasn't that great no matter how much you play with presets. Also, the headset advertises that you can use an app to adjust the presets but it fails to mention that it only is on android and you can't get the app on iPhones. Do not ignore the reviews talking about sensitivity of the options on the ear plates. No matter what I did to sit stiff and perfectly still to not change the settings, it would still happen. Simply looking over at my husband next to me meant I accidentally pressed my ear to the leather couch and I then had to press a button about 5 times to get back to gaming mode again. Try enjoying gaming after doing that 10 times through one gaming session. We constantly were either not being able to hear the people in the party or them not able to hear us. It also constantly had syncing issues where we would have to unplug the usb to the transmitter and plug it back in to be able to even use the headsets. We counted and it happened every 5 mins. We got them to enjoy not having to get up and replace reusable batteries in the middle of gaming so you can imagine how fun it is getting up every 5 mins for that. The range away from the console also was not as they said it would be. Friends told us that we sounded very far away from the mic. Not loud and clear. Turtle Beach customer service was extremely rude. And more than once I called and it was within the hours of operation and the recording would say they were closed and to call back during the hours I was already calling in. The customizable ear plates, they have lots of Star Wars options to choose from but hardly anything outside of that to buy. And if you buy the ear plates, Turtle beach will email you after the fact and tell you that they will take 4-6 weeks to arrive as they are made after the order is placed. Nothing on the website warned you that these wouldn't be shipping out right away. I also want everyone to be aware that due to what I just explained on the ear plates, Turtle Beach no longer honors the Elite Membership of giving you a free shirt or hoodie and 2 free sets of ear plates as an elite member. You get told that they are currently relaunching the Elite membership due to a 3rd party vendor they were using for the ear plates and that you should be on the look out for an email with digital goodies sometime down the road once it is relaunched. So if you think you are getting those things that you are seeing in reviews and videos, think again. Noise cancellation was great though haha. Like that even matters after everything else. Returned these to Best Buy and they had amazing customer support. Bought the Astro A50s and WOW awesome. They know how to do audio and I am sold as a new loyal Astros fan. I am also reviewing the Astros if you click my profile and want to learn of our experience with those.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    I love everything about them!

    Posted
    VABullDawg
    • My Best Buy® Elite Plus MemberElite Plus Member

    I received the Elite 800x headset the other day and have been loving every minute of it. Right out of the box I connected both the transmitter and headset at the same to my PC to perform an update. Everything was up to date. I then hooked it up to my Xbox One and started a party chat with a friend to see how much of an issue the mic is. It wasn't an issue! At first he said my voice volume sounded low and a little distant. The headset is set up out of the box to quiet room setting under active noise cancellation. I went through the settings from the Turtle Beach app called "Ear Force Audio Hub" and ended up setting in on the loud room setting and my friend said I sounded clear and he could hear me just fine. He did say that my voice is not as loud as before but I expected that since the mic is on the backside of the left ear cup. We then got into a few hour session on Call of Duty AW. I was worried about how these would feel after gaming for a few hours and I have to say that I had no issues at all. I have a pretty big head and I didn't feel the headset putting any pressure on my head at all. I could game in these for a very long time without my head feeling any pain or pressure. I will say that my ears got a little hot around the 2 hour mark, but that's minor for me. I just turned on the ceiling fan and got back to gaming. I previously had the Turtle Beach Ear Force XP510 headset and loved it with the Xbox 360. I only had a small Bluetooth dongle that I had to attach to the controller and it was 100% wireless. When I switched to the Xbox One I had to buy the adapter and connect an audio cable from the headset to the controller. The Elite 800x is 100% wireless!!!! There is no adapter you have to connect to your controller. The sound quality is a huge step up from my XP510's! I love being able to change everything I need to through the Ear Force Audio Hub app. I've only used them for gaming and music and it is without a doubt the best headset I've owned to date. If you're worried about the mic issue, don't! Just go through the settings while in party chat with a friend and you'll get it sounding just fine. Your voice won't be as loud to your friends anymore because you don't have a boom mic right in front of or next to your mouth, but they'll be able to hear you loud and clear. For my friends it's a good thing that my voice isn't as loud as before because I tend to get pretty vocal at times.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Poor value

    Posted
    Synthe
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Turtle Beach 800x failed to meet my expectations. Spending upwards of $300 with the Geek Squad warranty and taxes I set the bar high. I’ll start with the cons. The Cons: If you have a bigger head and/or wear a hat when playing you will be forced to stretch these out to their maximum length and even then it may not be big enough. The concept of being completely wireless is very cool, however I sat about 4-5 feet away from the transmitter and the signal would still cut out here and there, nothing unbearable but definitely noticeable. The concept of having an app to help with customization of the headset is another cool feature, however the app is noticeably dated and I couldn’t get the app to work on my iPhone X, so it felt like I was missing out on a good amount of features but I couldn’t be 100% sure because as previously stated I couldn’t get the app to work. If I were to get even more picky I would have to make note that the buttons on the outside of the ear cups are very sensitive which makes it easy to accidentally press the wrong button at times which could be a bit annoying more than anything. The construction could’ve at least tried to deceive you into looking expensive however it’s about 95% plastic including the headband which I could see breaking down the road after some wear and tear and possibly some raging here and there. The last and biggest con for me was the mic itself, I liked that they hid it inside the headset but with that comes drawbacks, like I said I set the bar high and expected to the mic to sound amazing but to my surprise my friends that I play with online told me that my old mic (priced way under $300 and more like $30) actually sounded better than the 800x and that the 800x almost sounded like a Kinect mic but not as bad. The Pros: For being a completely wireless headset I was actually surprised at how good the battery was, I usually play for a couple hours at a time and the headset never died on me, It’s a 7.1 headset and sounds like one, if what you’re used to is just hearing audio coming from your TV speakers then you will be blown away by the surround sound this headset offers. Charging the headset is hassle free as all you have to do is set it on the stand and the magnet will grab it to charge also good because you won’t be mowing through AAA batteries every couple weeks. Setup is simple for just about any application Even though the headset wasn’t quite big enough for my head with my hat on once I started playing I would forget about it and it would become pretty comfortable. Although there are a few cons on the list the 800x is not a bad headset but as the subject line suggest I believe it is a poor value, I would be able to accept all of those cons and roll with them if the headset was half the price it is, unfortunately it is not. Luckily I was able to return mine in the 14 day return period and opt for something better

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Ball was dropped... at the buzzer

    Posted
    NickV
    • My Best Buy® MemberMember

    I would like to start by saying I was blow away by the Elite 800X until I accepted a party chat invite.... I love Turtle Beach products and have always chosen them over all other brands of gaming headsets. Pros: This is one of the best headsets I have put on! The sound is crystal clear! Best simulated 7.1 I have ever played with. Presets are great and give you variety second to no one. The noise canceling is amazing and totally puts you in the zone. Bluetooth...great add on...seamlessly answer calls while playing and even listen to music while playing. Being completely wireless was a huge plus for me, i mean its 2016 we shouldn't need to be tied to the controller...(A50). The Memory foam makes these extremely comfortable for even long sessions of play. The charging dock.... only way to describe it is SEXY! This is one my favorite parts of this headset. It looks good enough that my Girlfriend doesn't mind it being out in plan sight in our decorated living room. I don't know why more headsets don't have a magnetic charging dock... it really is the BEES KNEES!. This headset had it all and was worth every penny until.... you join a party chat. Con: (ONLY ONE CON) Microphone... the hidden microphone is just awful. I did all the updates (as of 1/3/2016) and even exchanged the product once just to make sure it wasn't just a fluke. Everyone i chatted with said i sounded like i was underwater... at the bottom of a tin can... on the other side of the room... and on speakerphone. Mic monitoring is a huge perk for me because I mostly play at night and don't want to be yelling over some intense COD Black Ops III. With that said the mic on the Elite 800X makes mic monitoring a joke. I found myself cupping my hand over the mic like a make shift boom mic whenever I had important information to say. I was yelled at many a time for yelling trash talk at 3am on a weekday. All other turtle beach products with a boom mic are top dogs when it comes to the chat quality! I just do not understand why Turtle Beach decided to not have a optional boom mic attachment, it was a huge let down for me. Sadly I made the hard decision to return the headset and pick up the Stealth 500X instead. I loved the elite 800X but just couldn't live with the mic. A $300 headset needs to at least offer a mic that is close to the bar turtle beach set for themselves. To summarize this is one heck of a headset! It's bells and whistles have their own bells and whistles! it is sleek, sexy and comfortable. Game sound quality is AMAZING! But the chat mic... is sad at best. If you at a gamer who doesn't care about chat this headset might be for you, it can be used as an everyday headset. You could walking to class or to work or traveling and no one would think that the fancy noise canceling headset is a gamer headset. But if you play online with friends.... be prepared for them to think you are joking when they hear the mic quality of your new $300 Headset.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    was it everything you ever dreamed of?!

    Posted
    gtron
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    yes! or at least they are so far! i recently switched from the astro A50's due to zack in support and the several recent issues (check their forums). they use to be so awesome so i actually felt a bit sad switching. i love not having a wire attached between the controller and headset which i thought was the greatest design flaw of the xb1. it's great that TB fixed that. :) the sound is pretty darn great and i've had our platoon do several mic checks. it seems to work flawlessly and it does not pick up the tv or the wife yelling at me to stop playing (jk, she's awesome) -- but seriously, they don't hear any background noise. i was worried abt that w/o a mic that you can position right in front of my jabber box mouth. i'll do some audio/video recordings soon to confirm 100%. cons: - was a little tight on my skull at first but i think either i'm getting use to it or they're breaking in. - i was never a fan of leather pads because they feel sticky compared to something like velour headphone pads (i have velour pads for my studio monitor headphones and they're amazing). still, TB probably uses leather to keep the sound locked in? idk. - i picked up some odd feedback once but i'm not sure if that was xb1 or the wireless headset. since it only happened once i didn't pin it on them or contact support. - purely based on opinion, i think the a50's look slightly cooler but in fairness, these don't look bad and their capabilities make them overall better.. ;) so far, i'm really happy i switched!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great headset, but too expensive

    Posted
    JJKK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have only bought 2 headsets, including this one. 1 for PC (Z300) and this Elite 800. Both Turtle Beaches. I'm not a great reader/writer so I go to videos for my reviews and there were a lot of contradictions I came across. so I bought them myself. If you're a collector then I'm sure you can find everything wrong with this headset. I really wanted to love this headset because of the convenience of the charging station and PC compatibility as well. I'm a PlayStation guy ( psn: Audi-J ) So for someone that doesn't really know much about headsets, here's my review. Wearing: Wireless!!!! Comfortable for the first half hour. Even though this one has memory foam ear cups and head band with synthetic leather, it still has the same annoying feature my PC ones have... The pressure points Turtle Beach headsets create are below and behind the ears after about an hour of playing are annoying. Always feel weird for 30 minutes after playing. I will admit it is not as bad as my PC ones so little improvement, maybe? Because of this, they definitely do not fall off when you shake your head which Seems to be a real concern among hardcore gamers, not sure why? I have never played a video game where I had to shake my head for my headset to fall off. Not really breathable but better than my Z300s. I still sweat around my ears, but not as bad. Sound: Most reviews talk about a "Hissing noise" in the background, but for me it’s only when my FAN in my room is on. I am still currently going through the many different game modes and testing them out. So far, the sound quality is great. There’s talk about it not being loud enough, mine are just fine. I am still trying to find the sweet spot with chat vs volume. I seem to hear the person better with the headphone that came with the ps4 but im sure I just have to calibrate it correctly. Plus, I have the game sound coming through the headset as well vs the PS4 is only Chat. Noise cancelation works well, but I have no comparison. I do have to take off the headset to hear better when im spoken to in person. You can set it to hear your voice through the headset, but it echoes, which is annoying. Mute works fine Chat: Says 2 hidden Microphones. You think AWESOME, but Not a fan of the Voice Chat. Sounds like you're talking into a can when chatting during game, but they can still hear you enough to understand from what im told. Its not as loud and clear as wired chat. Bluetooth: Sound comes in clear. Syncing is easy just like any other Bluetooth device to your smart phone. I have not received a phone call yet while playing but ive made calls to Turtle Beaches Support with no answer from them. Battery Life and Charging: Magnetic wireless Charging stand (BEST IDEA EVER). Plugs into the PS4 through USB (front) and a Digital Optical Cable (back of ps4) and that’s it. Just set it into the stand correctly matching the Charging Contacts. Use 2 hands to remove from stand because of magnets. Charge lasts long enough to game for 4 hours straight. Can last up to 8 hours at least. Mobile App: There is a mobile App but it will not connect to my headset. Something about needing "i30 or i60" I need to contact support for this. Turtle Beaches Customer Support: HORRIBLE so far… Just like a doctor’s appointment or a parent teacher conference… They are only open 9-5 Mon – Friday, which is stupid because I work Monday - Friday from 8-5pm. So to have them help trouble shoot, I would have to take a day off from work! First off they want you to email… finding their number is HELL! Then if you are still having trouble they might call you. Finally found the number. They seem nice and the wait time is amazing… then if you are an elite they give you another number to call… they say they’re open from 9-8pm but I called at 6 and they were closed on 7/13/14 because of the holiday… there is no holiday and they were open earlier that day when I called from work. IMPORTANT FOR ELITE MEMEBERS: You need to contact Turtle Beach to get the Elite support Number. It is nowhere else to get ahold of, not even in the box upon purchase.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pricy but great product

    Posted
    Damian
    • Verified PurchaserVerified Purchase

    Cons: - Too many sound presets - Takes too long to shuffle through said presets - Ear cups are a bit small - Mic is a bit quite when using it with phone Pros: - Comfortable - Noise cancellation - Charges fast - Long battery - True 7.1 surround sound - Bluetooth pairing works well About me: I think I'm a pretty average user with a normal sized head and ears. I am using this headset plugged into a TV's optical port. This allows all sound coming through that specific TV to be played through the headset, not just from an Xbox One. I can listen to my PC through this though I haven't tried to pair it to the PC and use it as a microphone. I have NOT synced it to my Xbox One, though I would imagine that the optical port doesn't affect pairing the headset with the console. Full Review: The ear cups are a bit too small and cause my ear to be a little aggravated but I think in time it won't be an issue once I get used to it. To shuffle through the presets you have to either press the preset button or hold it down. A quick press will shuffle through the current mode's presets, of which there are four modes, Gaming, Movie, Music, and Stereo. Holding down the button for some time and then releasing it will switch through these modes. Each mode contains about four or more presets which you can then shuffle through, which is where the madness begins. In general, I just stay in the default option and can't tell much of a difference with the exception being the Gaming mode. There are two presets in this mode, Superhuman Hearing and Footstep Focus which really change what you hear and are a good addition. I would have preferred the other modes, Movie, Music and Stereo, to have not had any presets to simplify the device. The Bluetooth worked quite well and was set up within seconds but when I tried to have a call with someone they were complaining that I was "mumbling" when I was speaking at a relatively loud level. The microphone also has four different modes which irks me. I was delighted that the headset came with noise cancellation and I think it does its an alright job. I don't think it's Bose quality cancellation but it's okay. The ear cups and headband are made of pleather and, minus the size, are comfortable. The battery is strong and the charge is extremely fast and I have yet to completely drain the device. The surround sound is awesome and sounds like you're in a movie theater. I'm pretty satisfied and if it weren't for the ear cup size and the number of preset modes I think this would have been the perfect product for me. Notes: Even if you have a Turtle Beach adapter to the Xbox 360 (like for the X41's headset to controller adapter) it will not work. The reason is because the 360 uses a 2.5mm jack whereas the 800x uses a 3.5mm jack. I have ordered an adapter but I doubt it will work, I will update if it's possible to let you know.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Elite my a**! Very disappointing.

    Posted
    Myles
    • My Best Buy® Elite MemberElite Member

    I decided to buy these over the Astro A50's or the Steelseries H after reading dozens of reviews and after watching dozens of YouTube reviews. I have a set of the PlayStation Gold's but I was looking to upgrade. The FIRST set of these I brought home and before I even hooked them up to my PS4, I downloaded the newest firmware updates for both the transmitter and the headset. It went well, no problems there. After I finished with that I went ahead and hooked them up to my PS4, following the instructions to a tee. Here's when the problems began... The audio was low and fading in and out. I figured the batteries were low so I sat them on the charger for about an hour or so. I tried them again. Same thing! So, then I tried plugging the headset into my PS4 via USB so that it could charge while I use them. It made absolutely no difference. I boosted the audio to the headset on the PS4 itself, it didn't help. I cycled through all the presets, that didn't help either. After messing with them for over an hour I decided to exchange them at Best Buy for another pair. I brought home the SECOND pair. The problems began before I could even hook them up. The headset wouldn't power on at all. This time, I skipped the software update and went ahead hooking them up to the PS4. I plugged in the transmitter and set the headset on top. The light on the transmitter turned red, meaning that it detected that a headset was on the charger, but the headsets light never came on at all. I plugged the headset into the PS4 via USB, IT STILL wouldn't power on. It wouldn't even flash to indicate it was plugged in at all. Nothing. It was completely dark. I give up with these things. I'll be returning these for a complete refund, tomorrow. I'm so disgusted with these things, I don't even want try a third pair. It's a shame because I heard they're amazing. Problem is, you have to get a pair that ACTUALLY WORKS!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Good for a $50 to $80 price tag NOT $300!

    Posted
    CABPower
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was looking forward to get this headset so here's what happened: 1. The box states that this has the feature to hear yourself so you don't have to shout when speaking thru the Mic. Well these is not the case, this is NOT really an option her. I contact customer service regarding these issue and this was the response I got from them: - Turn off the noise cancelling, - select the quiet room setting, - turn the mic on (which obviously I had it on, which by the way I got not but bad comments on the quality of my voice from my friends online) -Turn the volume way up on the Mic So when u talk you could you can hear yourself. Okay, so basically everything has to be off and is not a feature like the Tango version that you can adjust the volume on how loud you can hear your own voice when you talk and actually hear yourself, these is NOT the case here. For $300 this feels like a $50 to $80 headset and that is just because the charging station is cool. This are by no means worth the exaggerating $300 price tag and yes I will be returning these, as the matter of fact I wouldn't even keep them even if they where free. Horrible job Turtle Beach. The sound quality is it great (I have to give them that) but they were tight in my head and after a short period of time using them (bout 30min) my ears were sweating and my head felt like it was getting smashed. They are comfortable enough to use them in 15min lapses. It was hard to make the Mic work since the beginning at the first place and the overall experience is just not worth the hassle, not mentioning the false advertising. I wish Sony wouldn't have screw up everything and I could still use my Tango headset without having to use the chat cable, now that is quality, the best headphones ever. I wish I could say the same for these ones.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Don't listen to people who can't read!!!

    Posted
    360forlife
    • My Best Buy® Elite MemberElite Member

    First things first, I've been a gamer for 25 years, I've owned many different gaming headsets from plenty of different companies over the years but for my money Turtle Beach seems to be what works best for me (keep in mind i said what works best for me not what is the absolute best, there is a difference). This is my 5th pair of turtle beach headphones that dates back to the 360 days and my 3rd wireless pair. The only word I can use to describe these is Incredible!!! Pros: Audio Presets clarity bass microphone clarity (more on this in a min) bluetooth smart features Cons: Reviewers that can't read the instructions to figure out why the mic doesn't sound optimal for them!!! The absolute best part for me about the headset is the clarity i hear with the team i play with and they have said its the best they've heard from a mic as far as true voice without distortion. Let me explain something to those on the fence because of poor reviews on the mic. There are 4 presets for the mic Quiet room Open room Normal room outdoor and noisy As you would expect with a Bluetooth mic it borrows from all other Bluetooth technology with an outside noise reducer. That means if you have it on one of the higher settings it will require you to speak louder therefore since i'm assuming most of us are not yelling at our TV maybe you should try quiet room. I use that setting and i'm in my living room with no problem. I can get up, walk around, grab a beer, grab a snack and my team is non the wiser but when i talk i'm crystal clear. I've even made phone calls with it and been on the other end and guess what, it's perfect. I'm going to guess that the bad reviews are people who just hate Turtle Beach or bought this based off price and didn't read which is their bad. In conclusion this is the best headset iv'e ever owned!!! Thank you turtle beach for another boost to my gaming.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Headset

    Posted
    s10shane
    • My Best Buy® Elite MemberElite Member

    These are hands down the best headset I've had with turtle beach. I tried the 500x for the Xbox One. But they felt really cheap, sound quality was ok and the volume on them didn't get very loud. So I decided to take back the turtle beach 500x and spend a bit more money to get the elite 800's. Now it does suck to lose the all wireless part of the 500x, But the elite 800's were made for the ps4. So I knew it still needed to chat adapter to work. But after holding the headset in my hands for the first time, they finally felt like a real high end headset. All my turtle beach headsets felt like cheap plastic which I wasn't a fan of, since you spend a decent amount of money on nice headsets. But anyways the charging base is awesome. Just drop your headset on the dock and it charges right up, that's a nice little feature and the fact that this headset works on PS4, Xbox One, PC and your phones. That to me was a big plus. The sound quality was really good with lots of presents to choose from. The app on your phone is pretty cool and being able to change settings right from there and see your battery life was awesome. I definitely feel like you get your 300 dollars worth out of this headset and It works great on my Xbox One. The only down fall to this headset is that, the buttons are really easy to press by accident. I do it all the time when sitting in my chair. But hopefully they can do an update where we can press a button for so long, then it will put the headset on a hold or something. So buttons don't get pressed by mistake. Note that this headset uses a 3.5 to 3.5mm jack to the Xbox One controller. So my old talkback cables no longer worked because they were a 2.5 to 3.5mm cable. But the headset does come with a 3.5 to 3.5mm cable which was probably meant for the cell phones. But it works fine on the Xbox One controller. Also, don't forget to register your headset on turtle beaches website. Its free to sign up for the elite membership. They gave you 1 free shirt or hoodie and 2 pairs of speaker plates free and they ship it for free.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great Sound But Unusable Controls

    Posted
    DrDave
    • My Best Buy® Elite Plus MemberElite Plus Member

    These headphones met everything I wanted in specs. High quality wireless + Bluetooth, surround sound, noise canceling feature, over the ear design and optical input. I have used them to play games, watch movies and connect to my iPhone for music and calls. The noise cancellation is decent and I generally have it on. The ear cups are soft, but overall they aren't very comfortable because the headband presses the cups too hard against the side of your head and there is no way to adjust the pressure. But that isn't the reason why I gave it 2 stars and will be returning the unit. The reason is because the controls on the side are too easy to activate. The entire left and right side plates are the controls for 8 functions. It only takes a very light touch to activate one of them and the corresponding overly loud voice announcement of the function chosen. "Blue tooth on" "sound cancellation on" etc. Just brushing past the side of the headphones with your arm to scratch your head will activate something. It is absolutely impossible to use the headphones in bed or in an armchair to listen to stuff unless you sit or lie perfectly straight and still. Roll your head to the side and something will get activated, put your hand up to support the side of your head and something will get activated. This basically makes it unusable for me despite the great features and sound. It is just too annoying to be interrupted every few minutes by an accidental press on the side (which in may cases disconnects you from the game, movie, music or phonecall you are on), l If only they had placed the controls better, like on the edge and recessed the buttons so that they can't get accidentally pressed, this would be a great headset.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Listen to other reviews about the mic issues!

    Posted
    nx91notch
    • My Best Buy® Elite Plus MemberElite Plus Member

    Looking to replace my Astro A50's since I want to be completely wireless. I can't stand having to be tethered to my Xbox controller for chat anymore. I spent days and days reading reviews about the mic issue with this headset. I usually don't do that since sometimes the reviews are people expecting too much from a product and go overboard. But some say Turtle Beach released a patch for the headset that fixed it. So I decide to buy. I also don't usually write negative reviews....but this on is pretty bad and people need to know. Thank heavens that Best Buy has such an easy no questions asked return policy. First off quality of the headset was what I expected. Not quite the build quality of the Astro A50's but I am an adult gamer I treat my stuff very gently so I don't see any issue there in the future for me personally at least. Set up was a pain and easy at the same time. First thing you need to do is update it. Simple for a tech savvy guy like myself. The problem I ran into was I have a Surface Pro 3. Turtle Beach requires that both the receiver and the headset needs to be plugged into the computer at the same time....meaning you need 2 USB ports. The Surface Pro 3 only has 1!!!! I had to run to my parents house and get an old laptop of mine I gave them to be able to just update these. So if you only have a Surface make sure you have access to another computer to update them. I read online that a USB hub will work but can not confirm that. Once I was able to plug both of them in the update was simple. Download Turtle Beach program. Plug in the USB ports and hit update and it does it all. The mic issues....what can I say here other than how extremely disappointed I was. I can not believe Turtle Beach has the nerve to sell this headset for $300 and consider the mic as working. I wasn't even in my Xbox party chat for 30 seconds and the jokes from my friends started. "Are you playing from your bathtub?" "Dude turn you Kinect off and get a real mic" "You sound like your playing outside" "You sound like a mile away form the mic" How this headset ever made it past R&D and got a passing grade baffles me. I am speechless that Turtle Beach finds this acceptable. Needless to say they got boxed back up and taken straight back to the store. I exchanged them for the 500x model. I will write a review on that after I test them. If your buying these just for single player games they are decent although I would but the A50's high on the list. If you want to use them for chat DON'T. Listen to the reviews on this one please.

    No, I would not recommend this to a friend