Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 926 reviews
(926 customer reviews)to a friend
Rated 5 out of 5 stars
Setup perfectly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They setup the TV as expected and hauled away the old TV
I would recommend this to a friendRated 5 out of 5 stars
Job well done.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Job well done on both the delivery and the basic setup.
I would recommend this to a friendRated 5 out of 5 stars
Excellent service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad crew was very professional and careful !
I would recommend this to a friendRated 5 out of 5 stars
Great guys
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great guys........................................
I would recommend this to a friendRated 1 out of 5 stars
Basic Setup Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad never delivered or setup my TV, they were suppose to reimburse the fee but that hasn't happened either, Geek Squad is beyond being Geekie, don't wast your money and time on Geek Squad services
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst setup service ever.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Specifically paid for and requested Geek Squad delivery and setup. Didn’t happen! Third party delivered and unboxed. That was it. I had to do my own hookup and navigate the tv setup myself.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .If you paid for a setup service we definitely should have provided it, and we apologize if that didn’t happen. Please give us a call at (800) GEEKSQUAD or (800) 433-5778 to see if we can get you a refund for the service that wasn’t completed.
Rated 1 out of 5 stars
Help with use at installation poor. $150 fee later
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't get a good tutorial on how to "install", access and use all viewing options at the time of installation. When I called to get help afterwards, I was told that would be $150. Are you kidding me?
No, I would not recommend this to a friendRated 1 out of 5 stars
The installer didi not complete the service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer left my house before completing the job. When I called him immediately after he left, he alleged he did all he could and said he could not come back and eventually hung up on me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After purchasing tv and delivery service I Scheduled delivery and geek squad installation for same day. TV showed but no word from GS until I contacted the local store later that evening
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of time and money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste you time of money on this service they do nothing the guy carries the tv in on his shoulder and drops it on the floor no wonder my tv was defective out of the box
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery company was poor the store promised they would set up one source to the Tv but they didn’t and said they couldn’t and all I had was a cable box.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician wasn't a technician at all. I ended up setting up the tv on my own after he left. It turned out I was missing a cable line and he didn't even notice.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could not believe that they called plugging in my TV as connecting to one source. No connection to Direct TV. At least they gave me a refund.
No, I would not recommend this to a friendRated 3 out of 5 stars
tv setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy did fine setting up my T.V, however I was surprised at the price we had to pay for the TV to be set up, especially after what we paid for a new TV.
I would recommend this to a friendRated 3 out of 5 stars
The were ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy was really helpful but very limited on what they will hook up. they will only hook up to one extra equipment or they will charge you $150 more
I would recommend this to a friendRated 1 out of 5 stars
Left before TV was set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While the TV was 85% done searching for channels and before he even knew if the TV worked and would get a picture the installer left
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi PPRPP - We shouldn’t be leaving a job until all of the work is done and the equipment is working. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) if there is any outstanding work from your TV setup that still needs to be completed.
Rated 1 out of 5 stars
Very poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not hook up services correctly. Had to have redone. Management did not offer solution other than charging again for same service
No, I would not recommend this to a friendRated 1 out of 5 stars
zero reason to purchase,
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they take it out of the box and plug it in, no hook up or assistance, zero benefit other than they did carry it into the house
No, I would not recommend this to a friendRated 3 out of 5 stars
To costly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They set up my tv ok, but the cost is a bit extreme. Could have done myself in 15 minutes. If you are handy would skip the setup.
No, I would not recommend this to a friendRated 1 out of 5 stars
TV setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upon delivery the television was not setup to the Roku settings which required me to continue paying for cable service.
No, I would not recommend this to a friend