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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1905 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,905 reviews
  • Rated 5 out of 5 stars

    Great Experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had read the reviews of this service, before proceeding with my appointment. The negative reviews had me concerned, but the tv was too big to fit in any of my vehicles. I have to say the guys who worked in my home were wonderful. When they arrived, they introduced themselves, asked for me to walk them through where the tv would go, in relation to the entrance to the house they wanted to use, but before coming into the house, they put protective booties on, to prevent damage to my wide-plank pine flooring. The guys took every precaution to prevent damage to anything in my home, or to the new television they were installing. I already had a mount on the wall, from a previous tv, so the install was a simple process of attaching the bracket, and hanging the tv on the wall mount. After this process, they asked if I'd like any devices setup to work with the television, I did not, as I wanted to do this step myself, but they turned the set on, to ensure it worked before leaving. Overall, this was a great experience, and any hesitations or worries I had before the appointment were unfounded. I would recommend this service to those interested.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad removed my mounted tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents removed my parents mounted tv quickly & efficiently. They were on time, polite & courteous & provided updates in regards to the appointment as promised.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mounted tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is absolutely a beautiful tv and amazing picture and has all the options that one could asked for the price was a bit to high and a purchased an extended warranty because the price was a bit to high and I want to be insured

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Uninstall upside down tv mount!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was amazing. He assessed our problem. We had hung the 55" tv mount upside down and could not get the release cords to work. It was only minutes when he and assistant were able to get it down,

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Neat and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians arrived as indicated, protected my flooring, walls, furniture etc. to remove old TV which was being exchanged. Mounted the new one with no issues and set up to play. Very nice guys, Respectful of distancing and wore masks (we all did).

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    SUPREME GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently had my 55 inch TV taken down because i was moving, the technicians john & Patrick were great, very professional and fast!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team and excellent customer service. Very informative and helpful. Answered all my questions and adjusted everything to how I wanted it. All while enjoying their work.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad Agent Zeb Hufmann

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zeb Hufmann has been to our home in the past. He installed our new TV. He is a superb agent! We should be allowed to give him 12 stars for his outstanding work. He is very knowledgeable, courteous, professional and genuinely a nice man.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fast and accurate unmounting large screen TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew were profesionals and had the tsk performed in minutes. I know it would not have been done right with just me doing it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both teams of the geek squad we're wonderful to work with. They had to deliver twice because the first unit was damaged and we didn't notice. These guys had to bring this 98" tv upstairs to our theater room. Not a easy task. But they got it done

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Old wall mounted tv removed and new on installed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was very thorough, careful, clean and courteous. Explained everything he was doing. New tv works perfectly and looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Old TV gone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team disconnected on old TV which has stopped working. Worked quickly; no mess.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Spectacular job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Re-mounting and re-connecting all related equipment for our LG OLED65E6 TV was excellent: on time, spoke flawless English, highly competent technical skills and timely, neat workmanship.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad is thr best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very professional and really fast. He knows his job very well. He did exactly as i wanted it. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very efficient staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and knowledgeable. Cant say enough good things about them.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    85’ TV unmounted in a swift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and expedited service with professionalism and dedication.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geed squad installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who did my mounting was great and very responsive to my questions. He found and corrected a surround sound problem. It works the best in 6 years

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad highly recommended!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent communicated clearly with me and was professional, polite, swift and did an amazing job. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    So Glad I Used Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted my tv with ease and was very quick too. I didn't have to worry that it wasn't done right or that it wasnt secured on my wall. He made sure to double check the movement and range of motion to make sure that it was correct.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Limestone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful , patient, meticulous worker, professional, friendly, informative

    I would recommend this to a friend