Customer Ratings & Reviews
- Model:
- SB3651n-H6
- SKU:
- 6459737
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers are impressed with the sound quality and bass of the VIZIO 5.1-Channel Sound Bar, describing the subwoofer as "banging" and the bass as "house-rattling." Setup is said to be easy, with one customer saying it was "very happy with the purchase." However, some customers have experienced connectivity issues and found the remote control to be unhelpful.
This summary was generated by AI based on customer reviews.
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible luck with getting this to work after reading manual and calling customer service. I am not happy without at all.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Jenkl, can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds really bad would not tell nobody about it
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Samsungtv, can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
- Cons mentioned:Connectivity
Do not Buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound system worked for a while. It constantly looses connections and does not work with Vizio TV
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Trebor, can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
- Cons mentioned:Remote control
Lots of defective parts, no 2nd chance from me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote wouldn't register with the system, and the surround speakers never made a peep. Returned it and not messing with this brand for a while
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Jigawatt, we appreciate you taking the time to review our product. We are constantly working to deliver exceptional value, endless entertainment options and amazing customer experience. We’ll continue to use feedback like yours to improve our TVs and the user experience in the future.
- Pros mentioned:Sound quality
Don't buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just like last years model the unit is very buggy. It constantly has to be unplugged and plugged back in to get it to work. When it works it sounds great.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Tripp, sorry to hear you are not having a smooth experience. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
- Cons mentioned:Connectivity
Save your Money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too difficult to connect to the TV! Don’t waste your money
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Jenn, can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turns off in the middle of shows. Hard to turn it back on.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Speaker, can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
unreliable.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one issue and a big one! the subwoofer would randomly start stuttering loudly and would have to be unplugged to stop the loud noise. tried checking all the connections and moving the speakers around but still have the issue. its really annoying.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Holmes, sorry to hear you are not having a smooth experience with the subwoofer. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Open box mixing essential accessories
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as open box. The box was missing the remote, power cable, and other accessories. I returned it and opted for the more expensive Visio speaker bar. I am glad I spent more.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hell Adam, so glad to hear you are loving your VIZIO! I can’t help noticing you left a great review but gave a lower star rating. If there is anything holding you back from giving us 5 stars I would love to offer the help of our award-winning technical support team. You can reach them by going to support.vizio.com and clicking ‘contact us’.
sound bar was defective
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work out of the box. I gave it a one because there is not a lower rating
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Schark, can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
- Cons mentioned:4k support
Can't handle 4k but otherwise good value.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality speakers and a realy good sub for the price. It's ashame that this can't work as a 4k receiver when I hook up to my new 4k projector, I didn't need that at the time of purchase but would have assumed it would support 4k since that was already a common thing 2 years ago.
No, I would not recommend this to a friend - Pros mentioned:Easy setup, Sound quality
Consumer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, easy install, and definitely a good price!!
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product, I was a bit skeptical since this was my first sound bar, but after reading the reviews of the product, other reviewers said it was great and its just that, a great product. sound quality is excellent and loving the less cable mess, compared to my previous surround sound with its 5 speakers with cables everywheres.
I would recommend this to a friend - Pros mentioned:Price, Sound quality
Perfect!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, Great sound!! Glad I decided on this system.
I would recommend this to a friend Junk system
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had issues with this brand since purchase. The subwoofer and rear speakers cut in and out as they please and it completely ruins any immersion we may have in a video game, TV, or a movie because you suddenly stop hearing the bass or the sounds behind you. Save your money and buy from a reputable brand because VIZIO is still junk regardless of what the BB employees try to push on you.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello TBR1, sorry to hear you are not having a smooth experience. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Malfunctions
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like previous reviews this item is defective. Received one that would constantly make me reset the unit to have sound. A replacement was sent and experienced the same exact issue. Vizio products have always been reliable but this particular one I would avoid.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello viziocustomer, there are a variety of issues that could cause your TV to lose audio. It's difficult to say if the issue is your source device, your cable, or your TV. We'd be happy to help narrow down and diagnose and resolve your problem. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
5 stars it you love hearing it 2 hours
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product if you like having it randomly turn off after 2 hours. Support is great they will tell u how to change it to 1 hour. If that's not good enough they will tell you to buy another vizio soundbar! Amazing!
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Justin, in the event that an issue does happen, VIZIO strives to provide our customers with the award-winning service and support to ensure issues are handled as quickly and easily as possible. We appreciate that you reached out to us and gave us the opportunity to correct this unfortunate situation. Please do keep in contact with our support team if you continue to experience issues. We want to make sure to exhaust all troubleshooting and options to find the best resolution for you.
