Customer Ratings & Reviews
- Model:
- RM5764-2HD
- SKU:
- 6473805
Rating by feature
- Value
Rating 3.0 out of 5 stars
- Quality
Rating 2.8 out of 5 stars
- Ease of Use
Rating 3.2 out of 5 stars
Customers are saying
Customers highly value the user-friendly design and night vision capabilities of the 2 Camera 5” Smart Wi-Fi 1080p Pan & Tilt Video Monitor. Many appreciate how easy it is to set up and use the cameras, and they are impressed with the quality of the night vision. However, customers have significant concerns about the product's reliability, with many reporting issues such as frequent disconnections, camera failures, and the system completely stopping working after a short period of time.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Night vision
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this camera. I love that it have night vision, and temperature alerts and I can check on it from my phone when I’m at work or not at home,
I would recommend this to a friend - Cons mentioned:Connection
Noce baby monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very good baby monitor camera with the ability to turn the camera from the monitor is genius, the connection to your mobile pbone needs work it's to difficult for year 2022
I would recommend this to a friend - Cons mentioned:Connection
Bummed.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Read the reviews and ignored the bad ones. The second day this unit quit connecting on both WiFi and direct modes. One of cameras itself would not audibly reset by holding the pair button like the other one.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product. We are truly sorry for technical issues faced by you while using our Monitor and MyVTech Baby Pro App. We understand your disappointment, and apologize for any inconvenience it may have caused you and your family.
We faced few technical downtimes in last few days and have now resolved the issues. We are regularly upgrading our systems to enhance the security of our services. Thank you again for bringing this issue to our attention.
In case of any further issues, please contact us by email to [email protected].
Regards,
VTech Support Team
- Cons mentioned:Camera quality
Don’t buy this
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked great for about 1 week. Now the cameras won’t connect to the home unit and they are unable to be re-paired with it as well. Wish we would have used these immediately after purchase. Now we’re out $150 stuck with non-working garbage.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product.
We apologize for the trouble. Please try cycling the power on your camera (unplug for ~10 seconds, the plug in again). If your connectivity trouble continues, please contact customer support at 1.800.595.9511 or by email at [email protected] with a picture of the system settings screen from your parent unit so we can help to troubleshoot and get this resolved for you quickly. (Menu/Select > Zoom key > Product info & support) If the product is deemed faulty, we can arrange a warranty replacement right away.
We look forward to hearing from you so that we can help to make it right.
Regards,
VTech Support Team
Excellent monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture quality. Pans to show entire room. I love the dual screens so i can watch in 2 different rooms simultaneously.
I would recommend this to a friend- Cons mentioned:Connection
1/10 would not recommend
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I initially got it set up and I can never connect to one or both of the monitors. The wifi/direct connection is so terrible.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor that you received did not function as expected. We understand your disappointment, and apologize for any inconvenience it may have caused you and your family.
Please contact us by email to [email protected]. We will work with you to resolve the product issues promptly. If the product is deemed faulty, we can provide product replacement. Thank you again for bringing this issue to our attention.
We look forward to hearing from you so that we can help to make it right.
Regards,
VTech Support Team
Not that great for two rooms
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The downside is if you have two kids in different rooms you can’t hear both rooms at the same time.
I would recommend this to a friend- Cons mentioned:Connection
dont buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Same issue as everyone else bought 12/19 returning tomorrow not worth it even on sale
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product. We are truly sorry for technical issues faced by you while using our Monitor and MyVTech Baby Pro App. We understand your disappointment, and apologize for any inconvenience it may have caused you and your family.
We faced few technical downtimes in last few days and have now resolved the issues. We are regularly upgrading our systems to enhance the security of our services. Thank you again for bringing this issue to our attention.
In case of any further issues, please contact us by email to [email protected].
Regards,
VTech Support Team
- Cons mentioned:Camera quality
One of the cameras doesn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the cameras doesn’t work. Planning to return it to the store
I would recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor that you received did not function as expected. We understand your disappointment, and apologize for any inconvenience it may have caused you and your family.
Please contact us by email to [email protected]. We will work with you to resolve the product issues promptly. If the product is deemed faulty, we can provide product replacement. Thank you again for bringing this issue to our attention.
We look forward to hearing from you so that we can help to make it right.
Regards,
VTech Support Team
No happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Monitor battery drains quickly. Don’t recommend or won’t buy again.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor that you received did not function as expected. We understand your disappointment, and apologize for any inconvenience it may have caused you and your family.
Please contact us by email to [email protected]. We will work with you to resolve the product issues promptly. If the product is deemed faulty, we can provide product replacement. Thank you again for bringing this issue to our attention.
We look forward to hearing from you so that we can help to make it right.
Regards,
VTech Support Team
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could give this a zero stars. I’ve called customer service 2 times now was told to email photos to them of the unit bc it won’t connect to the cameras and I have not received a replacement. Will never buy anything from VTech again. Have had a month and the parent unit won’t connect to either baby units.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product.
We apologize for the trouble. It is possible that your camera has not updated to the latest firmware. Please leave your camera plugged-in, then cycle the power on your router. When the camera reconnects to the WiFi network, allow it to sit for 4-6 hours to allow sufficient time to fetch and install the latest update. If your connectivity trouble continues, please contact us at 1.800.595.9511.
Please contact us by email to [email protected] in case of any other issue. We will work with you to resolve the product issues promptly. If the product is deemed faulty, we can provide speedy product replacement. Thank you again for bringing this issue to our attention.
We look forward to hearing from you so that we can help to make it right.
Regards,
VTech Support Team
No signal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even when the camera and monitor are together it still would say searching for signal. I did not have this hooked up to my internet so that wasn’t the issue. It worked perfectly fine for maybe 2 weeks. I was even able to take the monitor outside and still have a signal.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor that you received did not function as expected. We understand your disappointment, and apologize for any inconvenience it may have caused you and your family.
Please contact us by email to [email protected]. We will work with you to resolve the product issues promptly. If the product is deemed faulty, we can provide product replacement. Thank you again for bringing this issue to our attention.
We look forward to hearing from you so that we can help to make it right.
Regards,
VTech Support Team
Great product, but with a major flaw.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product disconnects at random and is Almost impossible to reconnect, when it is working the product is Amazing, it’s just really hard keeping the cameras connected.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product. We are truly sorry for technical issues faced by you while using our Monitor and MyVTech Baby Pro App. We understand your disappointment, and apologize for any inconvenience it may have caused you and your family.
We faced few technical downtimes in last few days and have now resolved the issues. We are regularly upgrading our systems to enhance the security of our services. Thank you again for bringing this issue to our attention.
In case of any further issues, please contact us by email to [email protected].
Regards,
VTech Support Team
Make great security cameras.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work better than my security cameras, even outdoors, protected of course.
I would recommend this to a friendGood value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very nicely. Good video and sound. The only thing is that the battery only lasts 4 hours.
I would recommend this to a friendGranny cam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cameras work well, and the sales rep was very helpful, advising me to get a Hotspot to enable the units.
I would recommend this to a friendVery good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! Easy to use and I can see my two babies at the same time.
I would recommend this to a friendVetech is worthless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless, after 3 weeks the system stopped working, beeped all the time. Cameras do not work and will not connect to the monitor. Totally dis appointed in the system.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product.
We apologize for the trouble. It is possible that your camera has not updated to the latest firmware. Please leave your camera plugged-in, then cycle the power on your router. When the camera reconnects to the WiFi network, allow it to sit for 4-6 hours to allow sufficient time to fetch and install the latest update. If your connectivity trouble continues, please contact us at 1.800.595.9511.
Please contact us by email to [email protected] in case of any other issue. We will work with you to resolve the product issues promptly. If the product is deemed faulty, we can provide speedy product replacement. Thank you again for bringing this issue to our attention.
We look forward to hearing from you so that we can help to make it right.
Regards,
VTech Support Team
Great Video Monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great item, highly recommend. Easy to figure out and setup.
I would recommend this to a friendno connectivity
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.product doesnt work. constantly disconnects. unreliable is not something you want out of a baby monitor!!!
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - We are sorry to hear that you are having issues with the RM5764-2HD. The connectivity issue can be resolved by rebooting the unit. Turn off both the baby and parent units and disconnect the AC power. Wait for 1 minute before re-installing the AC adapters then test the unit again. If this does not help, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511.
Thank you,
-VTech Support
