Customer Ratings & Reviews
- Model:
- RM5754HD
- SKU:
- 6474198
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are positive about the video quality, app, night vision, clear picture, and ease of use of the Smart Wi-Fi Video Baby Monitor. They appreciate the excellent video quality, easy-to-install app, great night vision, clear picture and reception, and user-friendly interface. However, customers are negative about the battery life and connection issues. They complain about the short battery life of the parent base and the frequent disconnections between the handheld monitor and the camera.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture qualityCons mentioned:Connection
Trash or defective?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got this monitor for our new born. We tried it out, and at day 40 it stopped connecting! The montior kept saying it qas unable to connect to the camera. I tried s soft reset, then a hard reset, then factory default...and sitll nothing. Luckily i purchased geek squad protection. However bestbuy did not prorate my cost and only gave me back the cost of the camera. I really liked the quality, but this happened...not sure if i want to try it again.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product.
We apologize for the trouble. Please try cycling the power on your camera (unplug for ~10 seconds, the plug in again). If your connectivity trouble continues, please contact customer support at 1.800.595.9511 or by email at [email protected] with a picture of the system settings screen from your parent unit so we can help to troubleshoot and get this resolved for you quickly. (Menu/Select > Zoom key > Product info & support) If the product is deemed faulty, we can arrange a warranty replacement right away.
We look forward to hearing from you so that we can help to make it right.
Regards,
VTech Support Team
- Pros mentioned:Picture quality
Isabel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The camera works very well, I can be calm when my baby sleeps because it alerts me of any movement when he is asleep
I would recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.
Thank you,
-VTech Support Team
- Pros mentioned:Ease of use
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and is easy to use! 10/10 would recommend to any new parent.
I would recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.
Thank you,
-VTech Support Team
- Cons mentioned:Connection
Does not stay connected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this monitor for only a few months and we can not get it to work anymore, it will not stay connected with the camera. It worked fine for about a month and we really liked it but it wasn’t very long until it started disconnecting from the camera in the middle of the night. We would have to unplug the camera and plug it back in and then it would work again but now we can’t get it to connect to the camera at all anymore. Very frustrating and I would not recommend this monitor and camera. I have reached out to the vtech-support twice now and still have not heard anything back.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
- Cons mentioned:Connection
Connection Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the monitor for two years and now it’s constantly losing connection. Cant replace it it bece the warranty is up.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
Baby monitor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product does everything it says it done and will recommend to Friends and Family
I would recommend this to a friendExcellent camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive haf it for more than a year and never had an issue with it.
I would recommend this to a friend- Pros mentioned:Night light
Best Purchase Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the monitor for our nursery. We had previously looked at other stores for the same monitor and Best Buy had the best deal on the product. It arrived 2 days ahead of the scheduled delivery date which was amazing. I’m really happy with the purchase !
I would recommend this to a friend Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works exactly as listed online. I would recommend.
I would recommend this to a friendhorrible products
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy any product from vTech I return 4 products and none of them work battery issues screen issues literally they're bad with technology I'm not gonna buy nothing from them no more
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
Beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor wont connect to the camera after a couple months of use
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product.
We apologize for the trouble. Please try cycling the power on your camera (unplug for ~10 seconds, the plug in again). If your connectivity trouble continues, please contact customer support at 1.800.595.9511 or by email at [email protected] with a picture of the system settings screen from your parent unit so we can help to troubleshoot and get this resolved for you quickly. (Menu/Select > Zoom key > Product info & support) If the product is deemed faulty, we can arrange a warranty replacement right away.
We look forward to hearing from you so that we can help to make it right.
Regards,
VTech Support Team
