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$217.28

Customer reviews

Rating 4.8 out of 5 stars with 468 reviews

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  • Value

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 468 reviews
  • Rated 4 out of 5 stars

    J

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could be faster but works great for emulators. Worth the money.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Failed in less than 2 years.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality. I bought it in Nov of 2021. It just failed recently (Apr 2023). It is still under warranty. So I am sending it in to see if I could get a replacement.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    extremely slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely slow compared to my other external hard drives.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hi JohnP, We apologize for the inconvenience caused to you. Poor or slow speed can be caused by: third-party hardware, adapters, docking stations or hubs, host device port speeds, formats and file systems, and many other reasons. Please refer to the mentioned link to know the Common Causes of Slow External Drive Performance and Data Transfer Rates: https://support-en.wd.com/app/answers/detailweb/a_id/17047/ If you face any issues or require technical assistance, kindly please open a ticket at (https://support-en.wd.com/app/askweb) our support team will get in touch with you at the earliest. WDConnections

  • Rated 3 out of 5 stars

    WD External Hard Drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay, transfer speed seems slower than non USB3.2 Gen1 external hard drive

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good product, bad item

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not attached to power, turned it on went into repair loop. Crashed with in 3mo. :( WD products arnot what they used too. Its locked up

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I had problems using it as an external Drive.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had some problems using it as an external storage drive. After half full the drive started making clicking sounds so I immediately removed all of my stored programs, and ran the WD utility to no avail. Out of Best Buy Warranty, I returned it to WD for repair.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good, but you just can’t play ps5 games off of it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible performance and copies hanging randomly

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Something is wrong with this model. I hope it's a one off and I am yet to try luck with support but this disk has had terrible performance. I've used twice for backup and when I am to restore close to 1 TB of data it's impossible. The copies get stuck all the time, I have tried different computers and it's the same thing. When checking the smart on the disk it says I'd perfect, but clearly it's far from it.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hello,

      We are sorry to hear about your experience, We'd like to gather more information so, We request you kindly open a support ticket at (https://support-en.wd.com/app/askweb) to elaborate on the issue and, our support team will get in touch with you at the earliest. WDConnections

  • Rated 1 out of 5 stars

    Fed up with you and FedEx

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not have it. You have my money. Never delivered I have a case number that you say is closed out no money yet why are you sending me a survey?

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hi SteveH, We are very sorry for the frustration and inconvenience this has caused. This isn't what we want for our customers. Please reach out to our support team at https://support-en.wd.com/app/askweb with your case number so we can review the situation and work toward a quick resolution. Our support team will get in touch with you at the earliest. WDConnections

  • Rated 1 out of 5 stars

    never buying again

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never buying a black again, it constantly switches from ntfs format to exfat. steam continually says that is is corrupted, it switches my other 1 tb black into unwritable status there is no help online for fixing these issues, it wont format the only way i can get it back to a usable state is restarting my pc.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hello CaseyC, We’re sorry to hear about your experience. To assist you better, we kindly request you to open a support ticket at https://support-en.wd.com/app/askweb and provide more details about the issue. Our support team will reach out to you promptly. WDConnections

  • Rated 1 out of 5 stars

    False advertising

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great that its a 5 terrabyte harddrive but have fun trying to play your games on it. Downloaded a bunh of games when i got it and now its saying they are unplayable

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nonfunctional

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a few months of using this hard drive, i now receive multiple errors in accessing the drive or drive wont mount properly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Drive

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The drive has been unbearably slow and gets extremely fragmented. WD products are typically reliable, but this one has been an absolute nightmare. I will try to RMA, but that takes forever.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hi JavonF, We are sorry for the inconvenience. Poor or slow speed can be caused by: host device port speed, format and file system, directory with lots of small files, deeply nested directory and etc. Please refer to the following link to learn more about common causes of slow external drive performance: https://support-en.wd.com/app/answers/detailweb/a_id/17047 If you still have any problems while creating the RMA you can open a support ticket at https://support-en.wd.com/app/askweb. We will be happy to assist you. WDConnections

  • Rated 1 out of 5 stars

    Used/Broken hard drive before I even received i

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item came to me not working. I tried hooking up to two xbox x and even my xbox one and would not show up under storage. Never had this happen before but had to return it as a damaged item. Wouldn't even give a 1 rating but there is no zero. Becareful could end up with used or broken, I know I did.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hello Minniemouse53528, We are sorry that you have returned the drive before we had the opportunity to assist you. For any assistance with the product in future, please feel free to or submit a support request at https://support-en.wd.com/app/askweb we will be happy to assist you. WDConnections

  • Rated 1 out of 5 stars

    Junk product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money spent. Unit crashed after 3 months and was replaced because I bought a replacement plan; but I did not purchase a replacement plan for the new one and it lasted about four months. Buy a WD product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crap product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for old stuff bad for new. Lets just put it that way.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing in action

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never made it to my house. Really nothing else to say

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful piece of hardware

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! So useful. Perfect for what I was looking for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, i bought it for my ps4, to store my games and its work well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS 5 storage device

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and was easy to set up for my sons PlayStation 5.

    I would recommend this to a friend
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