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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1523 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers appreciate the WiFi Smart Plug's ease of use, compatibility with smart home devices, and compact size. Many also find the price reasonable and the design appealing. However, some users have experienced connectivity problems and found the setup process challenging; a few also reported inconsistencies with the accompanying app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 1,523 reviews
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are an integral part of setting up my smart home. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! What else is there to say? just get one for yourself and see.

    I would recommend this to a friend
  • Cons mentioned:
    Setup

    Rated 1 out of 5 stars

    serious problems. avoid them

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 6 of these. 2 failed. I should have returned them, but not worth the hassle. I found setup really awkward and overly complicated (you have to scan a QR code). One of the units simply refused to pair, even after being factory reset numerous times (major time suck, that). They other failed after a day or two. Never buying the brand again

    No, I would not recommend this to a friend
    • Brand response from BelkinStaff
      Posted .

      Hi, normando,

      This is on us. We’re so sorry that your experience did not match your expectations. Our Second Level Team wants to investigate what happened. Should you consider this, feel free to email us at [email protected] with your contact information, other relevant details, and the link to your review for reference.

      Looking forward to hearing from you soon.

      Regards,

      Mara
      Wemo Support Belkin

  • Rated 5 out of 5 stars

    Timer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Giving it a try so puppy isnt in the dark. Love the app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally recommend!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy, work perfectly with Alexa. Definitely recommend this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good toy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great. They have great customer service if you need help

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pain in the Neck

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a complete pain in the neck. It worked once and then I had to move it. Now it doesn’t work. Going back to the store tomorrow.

    No, I would not recommend this to a friend
    • Brand response from BelkinStaff
      Posted .

      Hi,

      We’re so sorry that your experience did not match your expectations, this is on us. Should you wish to discuss what happened to our 2nd Level Team, feel free to email [email protected] with your contact details and the link to this review.

      Looking forward to hearing from you soon.

      Regards,

      Mara
      WeMo Support Belkin

  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is working as expected. No issues to report so far!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a great way to control your outlets remotely from your phone app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good to Go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took some time to set up but afterwards it works well. I will buy more.

    I would recommend this to a friend
  • Cons mentioned:
    Setup

    Rated 1 out of 5 stars

    Does not work as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give it zero stars if I could. The other reviews are accurate. These don’t work as advertised. Tried the manufacturer-recommended troubleshooting steps several times for two days to set it up in Wemo app and HomeKit. It did not work. It’s just not worth the time and hassle. I have an older Wemo mini plug which does not have the same issues. I do not recommend this product.

    No, I would not recommend this to a friend
    • Brand response from BelkinStaff
      Posted .

      Hi, JLuc,

      The Wemo WiFi Smart Plug allows you to control your electronic devices from your phone or tablet and using your voice with Apple HomeKit, Amazon Alexa, or Google Assistant. However, please share more details at [email protected] with the link to this review for our reference, and we'll assist you further.

      Regards,

      Jan
      Wemo Support Belkin

  • Rated 5 out of 5 stars

    Here’s the ticket

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Want great control for you device wherever it may be

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Magnific with Alexa, my lights always on in December

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good lazy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so grateful at the end of a long day. but I can get lazy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Useful

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for homekit and can link with siri threw shortcuts.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Needs improvement.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These outlets are a little large and slightly unreliable. I’ve had to reset them multiple times. At least you don’t need a custom app with them.

    No, I would not recommend this to a friend
    • Brand response from BelkinStaff
      Posted .

      Hi, Ryan,

      We’d like to know the reason why you need to reset the Wemo device multiple time so our Product Experts can look into it. Just tap us anytime at [email protected] along with the relevant details, your contact information, and a link to this review as our reference.

      Regards,

      Rosalyn
      Wemo Support Belkin

  • Rated 2 out of 5 stars

    Great prod but Wemo cloud functionality is spotty

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a rough start with these due to some bad firmware as well as a Belkin server outage in December of 2020. Everything seems ok for now, but I don't have as much trust in Wemo/Belkin as I used to. Older models did not depend on cloud infrastructure and Wemo account to work properly. Basically, Wemo customers are at Belkin's whim when it comes to them bricking this device when they decide it does not make financial sense to keep cloud servers running.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Worst purchase ever !!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wemo plugs lose connectivity to wi-fi. When you open the app, it tells you that the plugs are "not detectable" or "no response" and will not work at times with alexa or  homepod. Worst purchase decision I have made. I would not recommend this product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    It worked

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I works like the others I have already in the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Gift

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Christmas, I decided to gift these to a friend. They love them!!

    I would recommend this to a friend
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