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Customer Ratings & Reviews

Whirlpool - 18.5 Cu. Ft. Bottom-Freezer Refrigerator - Black-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 74 reviews

88%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 74 Reviews
  • Rating: 5 out of 5 stars

    Don't believe some of these other reviewers!

    Posted
    Dieselbear
    • My Best Buy® Elite Plus MemberElite Plus Member

    Okay, I was a little skeptical about buying this fridge but it was the best fridge that fit my limited space, so I went for it. And because of the scary reviews on here, I bought the 3 year Geek Squad protection as well. I have to say, I'm very satisfied with my purchase. And it is NOT loud like these other reviewers were saying! I think they may be referring to when the fridge and freezer motors are both running at the same time. And even when they do, (which is not all the time), it's no louder than my 1990's fridge that I got rid of for this one. And the shelves adjust very easily. That's probably my favorite thing. And I was surprised at how nice the stainless steel looks. It looks just as nice as those $3k fridges. So, don't believe those other reviews, buy it!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not what I expected!

    Posted
    FloHC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    A fridge is a fridge. It cools and does what it needs. But the difference in buying one or the other is the design and attention to details. This one lacks both. First of all there are bolts and nut and screw showing everywhere, top and bottom don't bother me so much as the ones in front which my Amana did not have. The texture of the handle is dry and rough instead of smooth. The doors is not heavy enough so it stays open easily if not paying attention. I have a kid so it has happened a lot already. There are still pieces of plastic from the wrapping stuck in places where I will need a screw to remove, tweezers were not enough. The cheese drawer feels like running your nails through a black board each time you open it and close it. Missing the rack for the cans which we used a lot in the old one for my son's milks and juices. I expected more from whirlpool and the sales agent did not sell it correctly either!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    We ended up together but it’s dysfunctional,

    Posted
    Sophie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Smallest of the four, size does matter. But it got in the door. The bottom freezer is a door, not drawer and I hate it. The outside gets dirty just by looking at it. The others did not. It has no bells or whistles and cost just as much. I’ll live with it, but unhappy with whole mess. I wished the sales guy, from the beginning, had asked me if I had measured right, but that never even came up. The whole fiasco would have been avoided. But whatever, my coffee cream is cold. And ice cream frozen and that’s what’s important.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great fridge for a small family

    Posted
    Denise
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The delivery guys got it all set up, plugged in and ready to go. I love having the fridge on the top since we're in there more often. There is a lot of door space, and the door shelves are movable for your needs. However, the freezer is a little smaller than I'd like. My son is kind of picky, so I buy quite a bit of frozen convenience foods. We can't keep so much on hand with such little room in there. Also, it's kind of loud compared to other fridges we've had.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not what I expected, very different from site!

    Posted
    Fridge
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this fridge with the help of the sales person at the store. They did not have one in display because is a small one. It looked just like the old Amana and it sort of does. The handles are rough though. Not nice to the touch. And one of the drawers doesn't slide smoothly. Almost feels like scratching a black board with your nails. I called whirlpool and they agents are worse. The delivery date was different to what I agreed on with the agent at Best Buy too. Not buying things from them again, not this kind for sure!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Fridge for Limited Space

    Posted
    Lizzy86
    • My Best Buy® MemberMember

    We would have loved to buy a double or french door fridge, but we are stuck with limited space, so we upgraded our old white top freezer to this stainless steel bottom freezer fridge. I like that the freezer is on the bottom. It has plenty of space in the fridge. You can't take the drawers in the freezer all the way out because of the door, but it opens far enough to put everything in and take everything out. Stainless steel shows lots of fingerprints, so bought special cleaning spray for that.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid Unit, Portions Could Have Better Aesthetics

    Posted
    Steph
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Overall really like the unit. Much prefer the bottom door over a drawer. Handle fixes on very well and the unit feels reallt sturdy. There is a screw visible on the handle, which isnt great, and the plugs for the other handles have a Phillips head showing, so the aesthetics arent great. Also there arent plugs for the hinges on top of the unit. The holes are small but still, i would think small silver plugs would be provided.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works great!

    Posted
    Debra
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This refrigerator works great for me. I find it to be very quiet and has plenty of room for a single person. I purchased it because it has the freezer on the bottom...so most of the stuff that I use in the fridge is at eye level. I also like that it doesn't have an ice maker and a bunch of other bells and whistles that make appliances super expensive and I don't need.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    nice fridge but does not match description

    Posted
    BestBuyCustomer
    • Verified PurchaserVerified Purchase

    Nice fridge but does not match description. Based on the picture (opening on the right) the fridge does NOT come opening on the right and the door handle CANNOT be switched like described. Best Buy had to come back out to try to take it apart but they could not do it. Now waiting for a new fridge that hopefully opens on the right but they cannot tell me before it gets delivered.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Cools uniformly.

    Posted
    Magoo
    • Verified PurchaserVerified Purchase

    This was the only white fridge that would work for us. I'd prefer the textured finish instead of smooth. The handle on the freezer looks cheesy compared to the handle on the door. The shelves are harder to get stuff out of the freezer than what the bottom drawers were on my old refrigerator. It keeps an even temperature.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    going on a year so efficient

    Posted
    sanc

    Even at level 3/7 it keeps my milk cold. The freezer is small but I don't buy frozen foods, except ice cream ice bags, freeze natural juices, fruits and veggies. The top is so spacious I feel I'm running out of market when I start to see it empty. Haha if I could post a pic I would. So silent.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good for the price

    Posted
    NCNJ
    • My Best Buy® MemberMember

    Great price for a bottom freezer unit that can fit in small spaces. The refrigerator storage seems a little smaller than expected but the shelves are adjustable and well-lit. The freezer drawer does not pull out very far but the capacity is ok. Overall, it's a decent unit but runs a little louder than expected for a new refrigerator.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wonderful refrigerator

    Posted
    1LuckyGirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Needed a new refrigerator to replace the old one in my garage that was 20+ years old. So glad I bought this one! It's the perfect size, keeps food and beverages nice and cold and I love the bottom-freezer. I don't have to bend over to see inside the fridge or to add items. Very satisfied with purchase and would recommend.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect Size

    Posted
    CritterDoc

    We had all kinds of trouble finding a stainless steel refrigerator under 70" tall, particularly one with the freezer underneath. This is exactly what we were looking for. It's solidly built, very quiet, and both compartments are extremely well lit. At Best Buy's price and free shipping it's excellent value.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Disappointed with product quality and function

    Posted
    qqoe
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    storage bins -poor fit and quality; freezer light does not stay on; ice crystals form on freezer sides, back and on food items, ; freezer shelf does not have a back stop and food items fall from shelf ; warranty was not included with printed materials. How do I return this product?????

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Sleek looking

    Posted
    MNsnowlover
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is a great break room refrigerator if you want to give your space an "upgrade" without spending a lot of money. The team really likes that the refrigerator is bigger and on top so they do not have to bend over and "dig" as very few people use the freezer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So far, so good. Ask me in a couple years.

    Posted
    Sandy
    • Verified PurchaserVerified Purchase

    The product is fine, however, the user's manual could address the concern about the running water. (And I bought the refrigerator without the water dispenser or ice maker.) So, yes, I do have questions about the defrost etc.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Whirlpool Black Refrigerator

    Posted
    Brutus
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Height(65.5")/width/depth limitations of my kitchen space available limited my options ...this refrigerator met/exceeded my expectations...and I was surprised that the refrigerator was on wheels and delivery personnel installed with ease

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    New Refrigerator

    Posted
    Blane13
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love me new refrigerator! The lighting is great and I can see what is on the shelves. Having the freezer on the bottom makes the refrigerator the right height so I do not had to bend over to get things out to eat.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Economical refrigerator & looks great, too.

    Posted
    Mark
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It keeps food cold and makes plenty of ice and looks great. The lower freezer comes without a slide out drawer feature which causes more bending to get to the food, something elderly folks might consider upgrading.

    No, I would not recommend this to a friend