Customer Ratings & Reviews

Had this frig 3 days. Barely made any ice. Water from door was not cold. Doors would not stay shut ao food inside stayed cool but not cold. Exchanged for a different Whirlpool model.

I am beyond disappointed in this refrigerator. One of the big selling points is the alarm that supposedly sounds if the door is left open. Well if you don’t practically slam the door it won’t completely close; unfortunately the alarm only goes off if the door is wide open. Same goes for the freezer drawer and an added headache for that is that water builds up in the bottom and freezes making it even more difficult to close. Then to top it all off the water will partially melt and leak onto the floor. I wouldn’t gift my worse enemy with this hunk of junk

We are now waiting for our third attempt to get a fridge without rust or showing insulation or other damages. Our fridge came with several rust spots on the doors when delivered. Also on top of the doors the white insulating material shows.

Good service guy. My fridge was delivered yesterday and it never got cold being plugged up all night. Has a cool down light on all night and never got cold at all. I spent my last $30 eating out cuz my other fridge broke and I’ve been using my ice chest for the past week so I was banking on this new fridge and all the food I bought went bad in my warm new fridge.

Neither of them work. We have to schedule a tech to come back out to get it fixed or return it.

I had to return three of these. The ice maker did not work on the first one, the second replacement was damaged, and again with the third one the ice maker did not work. I replaced it with an LG that works beautifully.

Piece of junk. Motor blew out 4 years later. It cost less to buy a new fridge than to repair this one. Avoid this fridge.

Cooling in refrigerator died after one month purchase. Took Whirlpool one week to come out, had to order parts, and won't be back for another six days.

I bought the fridge brand new and had Best Buy deliver it only to find out the fridge portion didn't work nor did the water

you have to pour out a glass of water each time you want a drink,, very disappointed.

Item had to be returned defrost issues. Replaced with a Samsung

Somehow I missed that this model only has water through the door, no ice. Returned it.

The functionality was generally okay. However, the problems have started to added up: 1) The Mullion strip became partially detached, so we've had to gingerly open and close the doors for the last three years. 2) Then a leak started, which necessitated frequent deicing. 3) Finally, a cheap plastic bracket broken on the door opposite the mullion door; now we have to lift that door while turning it to get a full seal. A repairman quoted us 1100 to fix it. Obviously it makes sense just to get a new fridge. Yes, we might be able to find a cheaper quote to fix, but I doubt these issues altogether will be less than a few hundred, and it will certainly be a lot of time to find a better quote, and who knows what else will pop up. Just bad quality product--though it was 1600 on sale.

Good refrigerator just having a problem with the ice maker after over 6 years but good

A truly awful purchase. If you are considering purchasing this refrigerator, odds are that you are doing so because of space limitations (at least that was why we ended up buying it). There simply HAVE to be better alternatives out there. The first issue that we encountered was that the ice maker wouldn't keep working, because the sensor arm would not drop down after you closed the freezer. Whirlpool did send me a replacement arm, but by that time I had implemented a work-around of placing a piece of plastic tubing around the existing arm to weigh it down. The more disturbing issue is that the refrigeration area has VERY inconsistent temperatures, freezing on some shelves, warm enough to spoil food on others. After reading many reviews with similar issues/complaints, I contacted Whirlpool (this was shortly after the one-year warranty was up, of course), and their answer was to contact a repairman. I had already read of countless people having similar issues, which were not remedied by replacing various parts during expensive service calls, so I decided to try to make things better on my own. I was able to do this by placing tape over half of the bottom two air vents in the refrigerator compartment. This seemed to divert more of the cool air from the bottom shelf (where things had been freezing) to the top shelf (where things had been spoiling). This has been working for over a week now. So, in summary, this major appliance is only running reasonably because of fixes I did myself with plastic tubing and packaging tape. So much buyer's remorse. Please don't buy this product.

Very small space to work with and this fridge has made it work! It even has water dispenser and ice in freezer! Definitely not the cheapest fridge but to keep the stainless steel look it was not even a question for the size we needed.

We bought this fridge because our LG fridge stopped working suddenly. We were on the hunt for one that fit our small opening. This fridge met our expectations. With the adjustment of some shelves, we were able to fit everything in it from our old fridge which was much bigger. I like the depth of the fridge and how you can fit a lot of small items in back. The huge deli drawer is the perfect fit for cheeses, butter , slice meats and other items. The freezer is a great size also! Ice cubes are the perfect size! Our last fridge had 3 different size cubes, but I don't really see a difference with this one! The water dispenser on the outside of fridge is great. I read reviews where people said the water was not cold enough. I disagree, it is very cold and even if it's not the temperature you want, just add ice! The only complaint we have is that there was a somewhat loud bang in the back of the fridge when we used the water dispenser on the outside. Every time we would release the touch pad, it would make a loud noise, but my husband taped the water line and since then, it's much quieter. Overall, we are very happy with our purchase. Hopefully this fridge will last longer than 10 years!

I decided it was time to replace my old, but faithful Top Freezer (by Whirlpool). It was showing wear and the compressor was starting to sound stressed and worn. Being the mechanical geek I am, I figured it was a good excuse. So, i went out shopping prior to black friday and my options where very slim. There are only 6 or so models that will fit into a 32" opening and this was one... Given it had excellent reviews all around and the price was quite cheap on Black Friday, I scooped one up.. When I first got the fridge, I was thrilled. Water in the door (NO ice though), pur filtration system, a neat half shelf. A nice big deli/meat/whatever drawer.. I was stoked... However, with in a week, I quickly knew this love was gone, and with in 6 weeks, I would have a completely different fridge There are many things to like: It fits into a small space nicely, it looks really sleek, its got a really powerful ice maker, a dispenser for chilled water, a nice water filter (that's easy to change), the controls are simple to use. It seems like a perfect package But what I didn't like: Cheap, CHEAP, CHEAP quality. The door bins are made out what I am guessing to be a polycarbonite blend of some form. They don't feel like they will hold up over long term use. In fact, i've read and seen where they have broken. I had an issue with the trim around the glass for the deli drawer (see picture). In fact the deli drawer and crisper drawers are made of the same material, and because of there larger surface area, they will bend and flex in your hand. Plus the drawers do not roll smoothly at all.. They are very rough and feel like there rolling on gravel There are 2 full width shelves, with the middle one having a shelf that slides in. That's nice.. However, the top shelf will bow if you put to much on it. It very much flexes and again, has a cheap feel to it. The second shelf with the slider shelf is far sturdier but, with the shelf slid back, there is very little useable area. its a long L shaped thing with about 10" front to back of useable space with the part slid in and then to the side there is about 16" side to side and the full depth. Its enough, but oddly configured. Forget putting large bottles in here with out sliding that half shelf back. They won't fit and there's no way to configure the shelves to make that happen. Since there's only full shelves and a few slides for them, its impossible to reorder the shelves in any other way. Its very annoying and even for two people, it quickly usurps all the space inside The crisper drawers where another huge complaint.. One they where that cheap, flimsy plastic.. Two, they where of differing sizes, one being rather large, one being rectangular. It didn't quite make any sense to me what so ever. Plus there is this fresh keeper gizmo in the drawer to keep produce decent. It didn't seem to work for my stuff, but maybe that's because mine would not keep the temps steady. Also, the bigger of the two drawers didn't seal shut at all, there was 1/8"-1/2" gap in between the shelf and the top lip of the drawer. I've noticed this same gap in several display models. Overall it just felt cheap The deli drawer is really nice and of a good size, but again, cheap plastic materials and the trim around the front edge that feels so thin and cheap, almost like plastic mini blinds that have been in the sun for 10 years. It wouldn't even stay attached. Back to the door bins. You can forget using most of the bins for gallon jugs. Only the bottom right one will hold a gallon of milk. There is a tilt out/pull out condiment tray and its a nice idea, but the extra space used to make it tilt and come out, could have been put to use with another gallon sized door bin, thus allevating the need to always have that half shelf slid back (we always have several things of juice going so that alone would have been a huge help). The door bins won't hold really tall items either in the middle and there's no way to re order them to do so. You either need to put them in the tilt out condiment gizmo or hope there not too tall for the top bin. Steak sauce and so forth has to go in either place. And mostly on the left door. The right door can't handle too many tall bottles. One perk is the really nice interior lighting. If you need a bright, cheerful interior for you're fridge, this is it. My replacement I noticed is very much lacking in this area. I can live with a dimly lit fridge though (You can see every corner very clearly in this whirlpool. The pull out freezer is very nice, the bins are full plastic and are made from a much more durable plastic imho. The ice maker is wonderful and when mine actually worked, it produced alot of ice in a short time. However, the bottom part of the freezer drawer (the bottom bin) has a 65 degree angle built into it. YOU CAN NOT fit pizza boxes down here. I had bags of frozen veggies and so forth stacked down here and it worked fine for that. i had a few boxes of other things mixed in as well and that was ok. but we tried putting just vacuum wrapped pizza down there and it got all bent. They wont fit in the top drawer either. The ice bin usurps most of the space and it just isn't big enough for a boxed pizza. A vacuum sealed one maybe. But that's an if. And then you have to stick your ice cream and such up there as the drawer wont close with ice cream in the bottom bin unless you stick it all the way on the bottom and then it may get burried under the other frozen foods. The freezer was decent overall, just hard to figure out how to best use the space My main issue was the lack of temperature control. I dunno if my unit was just bad or what, but I could never keep an even temp in the unit. The front display and the manual recommend 3 snowflakes for both compartments. 3 snow flakes for the fridge would sometimes sour milk and spoil stuff, other times it would freeze everything. 4 snowflakes almost always froze everything and seemed to make everything rot/spoil just as fast. I've never had celery go bad in 4 days before. Ive also never had a fridge that would freeze everything in the back and spoil everything up front. It was just awful trying to keep it at an even temp. I in fact lost some very expensive medication because it froze and was ruined. That sent me over the edge. The snow flakes are "cute" and a "novel" idea, but lets go back to a bar or number system. 1-5 works for me.. The energy saver setting is hard to set on the controls and I dunno, it just seems there are too many buttons and such for the simple functions. Its easy to figure out, just seems overly complex. My unit also had an issue with the door alarm not working and about a week before its return, it started working.The light for the water dispenser looks nice, but its just a joke really. Overall, I was not impressed with the user interface for this fridge. It can't hold a temp and the controls just seem over the top. My only other issues where the doors (or how they closed) and the finish on the sides The left door was hard to keep closed. I've noted this on almost every in store model I've looked at and its been mentioned in a number of reviews. If you open just the left door, you need to slam it hard to get it to close all the way. and then the right one pops open. Or if you open just the right door, the left one pops open. Some times you have to slam the left one to even get it to close. It was annoying because several times the left door got left open/ajar and the darn door alarm didn't beep, so that didn't help the temp. control. A big part of what is the door latch mechanism and there is this long "pillar" in between both doors, that's hinged on to the left door. I'm not sure what purpose that pillar serves, but that pillar makes it difficult for the doors to close properly with out slamming them. Plus the latch system requires the pins to slide in a track of sorts and that track is just molded into the fridge liner.. Overall, its a very poor and odd design for a french door fridge. Its not one i've seen used much and it doesn't need to be used. There are many refrigerators with french doors that don't need a pillar. The last part is minor. The outside parts of the cabinet look like cheap plastic.. Although a very nice finish, they just look and feel like heavily grained plastic. On the stainless steel models (as an fyi) this is gray plastic, which looks very nice. It just feels cheap To sum everything up, this is a very nice fridge for a small kitchen and a small family. More than 3 people and I think your gonna need a second fridge (we got a second fridge because it couldn't hold all of our juice and drinks). If you can use the space and are good playing fridge tetris, you might like this. If you are gentle and easy on stuff, the flimsy feel to the plastic may not bug you. But, the lack of temp control, the fact that my unit lasted 6 weeks before need catostrophic repairs and the fact it just feels very cheap and flimsy and doesn't feel of good quality, should turn you away. I am a former appliance repair tech and a major mechanical geek and I will tell you, this is the most sorry product I've ever bought. I am glad that the store stood behind the product as well, as the manufacturer did not. In fact, some of the issues I've noted here are known complaints with this model and there are repairs for them, but the manufacturer doesn't see fit to offer those with out much prodding. If you can live with the above, this will be an awesome fridge. But I hope this gives you my .02 cents on what I feel was a huge mistake. I'm just glad I was able to exchange my unit at no cost for a different brand that better fits my needs

They made a great use of space for 19.6cuft size. Adjustable door storage is nice. And still has an ice maker

I’ve had nothing but problems since having this refrigerator. I bought it in 2019 and it wasn’t ever aligned correctly when they delivered it. The bottom freezer constantly builds up water and freezes so high that the freezer door never closes correctly. I have lost a lot of money on frozen food thawing out due to this. I’ve had the motor replaced once and then just recently everything has stopped working to cool the refrigerator and freezer. Do not recommend d