Customer Ratings & Reviews
- Model:
- WRT311FZDW
- SKU:
- 8982107
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the 20.5 Cu. Ft. Top-Freezer Refrigerator, particularly its ample interior size and generous space. The overall performance, price, and decent capacity also receive positive feedback. However, some customers have noted the noise level and the absence of a freezer light as potential drawbacks.
This summary was generated by AI based on customer reviews.
Don’t pick this one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stainless steel exterior rusted in 6 months in our garage. Our ice cream is always soft even on coldest setting
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Jandh, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Didn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The compressor made a loud humming sound that was not repairable and cooling was very low. Best Buy was very responsive but unfortunately it was a bad item.
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, bing. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Cheap quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks nice and is easy to fit a lot of food but the inside lining has started cracking and e have only had it a month. Very frustrated.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey BrigieH, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Worst companies ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basically, the refrigerator stopped working before three weeks of delivery. Best Buy takes returns only for two weeks, even if the appliance is not working. They sent me to call the manufacturer, which is also an example of a third rate company. I will return the appliance one way or another, cancel my credit card with Best Buy and never return again.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey there, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door handle missing - still not replaced. Scratches on door
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey refrigerator, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
May be ok if you don't have to move the hinges.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge was delivered and I needed to move hinges so it opens on other side. All went well until the last hinge was to be moved on the top of the freezer part for the freezer door. You have to remove 3 plugs that cover the currently unused holes on the other side so you can install the hinge screws. The instructions were to pry them out with a putty knife. The plugs are made of some brittle plastic and all three broke off with plastic blocking the holes I need for the hinge.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Sugarbear, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Frigi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was okay alittle up set there where some hite in the door
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, LisaR. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A cheap appliance for way too much money. No help setting up and no warning I had to.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.
not a good item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the freezer compartment which is frost free , keeps freezing up it looks like snow in the freezer had a repairman come once, waiting for a second repairman, not happy so far with whirlpool
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .tomishere99, thank you for your review. We would like to inquire about your review with you. Please email us at [email protected] at your earliest convenience with your user name (tomishere99), copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you, Whirlpool® Social Care
Nightmare!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst best buy experience. They deliver the fridge with missing parts. The tech took note but nobody followed up that request. Fridge door installed which our kitchen with left side cant be operable since there is a wall there. I told them you guys need to install to the right side but they said they cant do. When I purchase the fridge, nobody asked which side I prefer the door.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello EEGRI, we are sorry to hear this. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
suck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt stay say cold as I thought it would it loud wish i never got it
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Bobbi, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Cheaply built
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is poorly built very flimsy and to top it off the freezer has no lights I would not buy again
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello jks20! We manufacture several different models with various features and accessory designs to be versatile in meeting the needs of most users. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you for providing this valuable feedback. We will pass this information along.
Unhappy customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was damaged. I was very disappointed.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Whirlpool, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
whirlpool refrigerator
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not happy after six months of having this appliance the bottom door is rusty
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Ernesto, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Never again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ignorant delivery guys did not bother to ring door bell thus did not deliver horrible service Unacceptable
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
not happy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.refrigerator did not work. Repair man came out to fix it and he was not able to fix it. Best buy picked it up and you did not have any more in stock. We received a refund, but we had to shop elsewhere. Very inconvenient. We liked to one we pick and now we had to settle for something else.
No, I would not recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damaged. Talk to rep and they helped me work out new unit.
I would recommend this to a friendIced out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker confusion! What’s mess it is when nobody takes the time to listen these days. Multiple trips to try and attach the ice maker to our new frig but they keep sending tech with wrong stuff… the same stuff each time. We tell them it is wrong but they insist that they know better. Okay we will see how many times it takes… @ 4 trips still not fixed.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Daddio, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
cooled well but it is noisey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the refrigator cooled well but is noisey replaced same product it was quiet but did cool as it should low quailty I do not recomme
No, I would not recommend this to a friendDoesn't cool anymore
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very upset because I have always loved Whirlpool fridges but this particular model is a total let down. I just had a master home inspector tell me that this fridge/freezer wasn't cooling anymore even on the highest settings. I only bought it in March 2022. I need someone to service it ASAP.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Overhypedgadget, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
