Customer Ratings & Reviews
- Model:
- WRT311FZDW
- SKU:
- 8982107
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the 20.5 Cu. Ft. Top-Freezer Refrigerator, particularly its ample interior size and generous space. The overall performance, price, and decent capacity also receive positive feedback. However, some customers have noted the noise level and the absence of a freezer light as potential drawbacks.
This summary was generated by AI based on customer reviews.
Ms.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator 7 years ago. The freezer is okay, but once the temperature in side the refrigerator reaches 40 degrees, it will climb us to 65 degrees, then it starts to get cold again. After few hours, the temperature will reach 40 degrees again, and gets cold, periodically.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
BEST BUY IS A SCAM
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy anything from Best Buy they changed their policy on warranty s. They will not fix and make you wait days for repair people who don't show up.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
5 Years and Dead
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the predecessor to this one, Whirlpool WRT311SFY, from Best Buy in September 2014 and even purchased the 5-year protection plan (which we would have loved to renew as we do with all our major appliances when asked and they come due, but we never got the email from BB for this one). It ran fine for the most part (ice maker excluded as this never worked consistently), and then it simply up and died 5 years and 3 mos. after the purchase. Really??! Only 5 years?? (Our last one (a Frigidaire) lasted 14 years!) Checked everything including the relay switch, but the compressor has flatlined. So now we are in the market for anything but a Whirlpool and are pretty discouraged to consider another BB appliance purchase.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .HI Doc67, we value your time and would like to look into the concerns with your refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Disappointing purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fingerprints are a constant problem and the construction is cheap. Very disappointed. It will become a basement or garage fridge.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey mamamia, we are very sorry that you are not happy with the design of your Refrigerator. We appreciate that you took the time to leave this very important feedback, as we are always looking for ways we can improve. We will be sure that your feedback is documented for further review.
Don’t waste money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had my fridge for 3 years and it is already not working. The freezer leaks water and then freezes up on bottom shelf. It also leaks water from freezer into the refrigerator where it pours through the ceiling. Tried defrosting and that did nothing. Refrigerator seems to completely shut off for 10 or so mins after it leaks the water. Save your money-Customer service was no help. don’t buy!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Jd00, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
I must have got a lemon!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, so from day 2 this fridge has had a condensation problem. By one week it had started "frosting" in the freezer. Now at a month it does not cool in the slightest. I had to put all my perishables in the "frost free" winter wonderland that is my freezer. It has also started to leak coolant into the freezer portion which is a problem. I have a tech coming out tomorrow but to be honest, I will probably be returning this (if possible) for a different brand all together.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We thank you for your review, and are sorry to hear of the concerns you're having with your appliance. We'd like to follow up with you regarding your concerns. Please email us at [email protected] with your name, phone number, address and model/serial number so we may do so. Please include a brief description of your concerns in your email.
Dissappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this fridge new as a ‘loaner’ from the appliance company where I purchased a new backordered fridge from. I felt I needed to review it because it’s awful. VERY noisy. My 30 year old fridge was totally Silent. The veggie bins on the bottom do not fully close and are also VERY DIFFICULT to push closed. The wire shelves are outdated. I would NEVER purchase this fridge even as extra !!!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello Popsicle. We are very sorry that you are not happy with the design of the Refrigerator. We appreciate that you took the time to leave this very important feedback, as we are always looking for ways we can improve. We will be sure that your feedback is documented for further review.
Buy the similar GE one instead
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like this fridge at all. It is cheaply built. It feels very flimsy and it's annoyingly LOUD. I could hear it buzzing over my TV. I ended up exchanging this one for the comparable GE one. I recommend paying the little extra and stepping up to the GE one. It is almost exactly the same except it is of higher quality and nowhere near as noisy. I am so glad I sent the Whirlpool one back.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, DaniJ. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Poor Quality refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator in December 2016. It is 6 months old and the "frostless freezer" compartment is getting a buildup of ice around the inside of the door. I am told it could take 8 weeks to get a new door. I am very disappointed by this company. Will never buy a Whirlpool product EVER AGAIN!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We thank you for your review, and are sorry to hear of the concerns you're having with your appliance. We'd like to follow up with you regarding your concerns. Please email us at [email protected] with your name, phone number, address and model/serial number so we may do so. Please include a brief description of your concerns in your email. Thank you
Just dont
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted 4 yrs before the compressor went. This model is known for issues. Just do the research on it. Just trust me stay away.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Mrs. Mary Shernicoff buyer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.took 3 times to deliver. Not all parts delivered. Installation was not done. No water line. No hookup. It was on my original order. Very un happy with service.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello MrsShernicoff, we are sorry to hear about your concern with your delivery. Please reach out to Lowe's Customer Care at 1-800-445-6937 or Text 84109 for further assistance.
Very Very Loud Noise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Motor is very loud noise, the noise went on over 20 minutes. I thought I can stand it, but I couldn't stand it after 3 months, and it's is too late to return. :(
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Whirlpool, we thank you for your review, and are sorry to hear of the concerns you're having with your Whirlpool® Refrigerator. We'd like to follow up with you regarding your concerns. Please email us at [email protected] with your name, phone number, address and model/serial number so we may do so. Please include a brief description of your concerns in your email. Thank you Whirlpool® Social Media Relations
Hunk of Junk. Done in 4 years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in 2018. Fine until 2022. Now the freezer doesn’t freeze and then the refrigerator freezes food over. Didn’t even last 4 years before total malfunction.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey BethH, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Fridge stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only have it for 2 years not working probably not cold enough need to get fixed dont know what to do I’m disappointed don’t recommend it
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Aida, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Too Big
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too big for the spot…returned it and got a smaller GE
No, I would not recommend this to a friendDied quickly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Major system failure due to manufacturing defect as their repairman states. Whirlpool just wants to sell me an extended warranty.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Whirlpoo, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Disappointed in Product and Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my daughter less than 6 months ago and it stopped working. Called for service and they schedule it out over a week away. She has two children and no refrigerator for over a week.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hi wrauschenb,
Thank you for your feedback. We would like the opportunity to review this further for you. Please email your name, address, phone number, model/serial number and a brief description of your concerns to [email protected].
Poor Whirlpool refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Temperature control quite working in the bottom part of the refrigerator after 32 months. Whirlpool use to make great products.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, [email protected] , with your name, phone number, street address, zip code, model & serial number and date of purchase on the appliance. Also with a brief description of what you are experiencing with your appliance. We look forward to your reply.
Horrible Service and Delivery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service and delivery horrible. Never purchasing anything again from BB
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello, if you are currently having an appliance concern, please do not hesitate to call in for assistance.
Stop working after 18 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Completely went out after 18 months. It’s a real piece of crap.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, Cool. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
