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Customer Ratings & Reviews

Your price for this item is $1,499.99

Customer rating

Rating 4.1 out of 5 stars with 325 reviews

80%would recommend to a friend.

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Page 1 Showing 1-20 of 325 reviews
  • Rated 5 out of 5 stars

    Fridge love

    |
    Posted .
    Owned for 2 weeks when reviewed.

    This fridge is huge and I want to hug it everytime I go Into the kitchen.

    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Poor quality and service

    |
    Posted .
    Owned for 2 months when reviewed.

    Will never buy a Whirlpool refrigerator from Best Buy again. The frig was delivered but not leveled, the freezer door was warped at the top. Since it appeared to be sealing I opted out of the offer to replace the unit. Mistake on my part. When it finally came up to the cooling and freezing settings I found it was too cold and after several attempts to adjust I wound up at the warmest setting only to find out it was still cooling at the maximum setting in both freezing and refrigerator sections. When I called customer service to get it fixed or replaced they said my 30 period had expired and I needed to call the manufacturer as it was under warranty. I’m now waiting for the repair folks to show.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Sires

    |
    Posted .

    Fridge has multiple dents on either side and back. Doors are uneven.

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Freezer

    Rated 4 out of 5 stars

    Bigger than it looks.

    |
    Posted .

    We really like the storage space of this fridge. It’s very deep and has more room that I thought. Like the ice on the door. It allows for more freezer space. The water dispenser does drip a little so you need to hold your glass for a second longer. Overall very nice appliance.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Not happy with this fridge

    |
    Posted .
    Owned for 3 weeks when reviewed.

    This fridge does not get cold. I am returning due to poor quality. Thanks

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity, Design, Freezer

    Rated 5 out of 5 stars

    Nice looking piece I’m very happy with

    |
    Posted .
    Owned for 1 week when reviewed.

    Over expectations great large spaces /shelves/ side storage good size easy to put in or take out groceries The setup for the freezer I like one is taller and split in half perfect to storing portion boxes.,freezer shelves set up great with a long split shelves to split Run quiet looking great. I’m happy to purchase this one.Delivery was as promised very kind and professional . I greatly recommended

    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Price
    Cons mentioned:
    Doors

    Rated 3 out of 5 stars

    Need to see how this performs

    |
    Posted .
    Owned for 1 week when reviewed.

    To begin with, I am giving a rating a 3 based on the following - 1. Size (Positive) 2. Price (Positive) 3. Delivery (Positive) 4. Installation (Negative) 5. Sales Personnel at Best Buy (Negative) 6. Overall condition of the product as advertised by Best Buy (Negative) I was shopping for a refrigerator and had narrowed down my options to side-by-side ones because the 3 or 4 doors were too big and seemed to be taking a lot of space away. This side-by-side I came across at Best Buy checked a lot of boxes. The size at 24.5cu.ft was a decent one for my needs. I liked the fact that this was Stainless Steel and advertised at around $500 below the "New" condition (mine was listed as a Floor Model in Excellent Condition). I had asked the Sales person at the store to tell me if there were any damages for which he stated there is none and that it was in "Excellent" condition as mentioned on the sticker. I trusted him and went ahead and paid. When the unit arrived home (delivered as scheduled with no delays), I noticed there was a huge dent on the back (to the side) of the unit. The delivery folks stated they picked it up as is from the store and are delivering it and that they know nothing of it. When I read through the Best Buy terms for when an item is listed in "Excellent" condition, it states that it should be free from dents, scratches or scruffs when mine was clearly not. Also, this was listed as a "Floor Model", but I found some sort of food particles in the fridge and I had to extensively clean the whole unit soon after it was delivered. Not the kind of experience I want to go through for an "Excellent" condition "Floor Model" unit (must have been a return from a customer or something, which is again a miss by the Sales personnel or the Manager of this particular Best Buy location). I also noticed that the non-freezer side door was popping slightly out when compared to the freezer door. Everything seems to be working in the fridge (even the doors seem to be shut tight) but I still think that the doors need to be leveled up. This is where I had an issue with the installation of this unit. It seems a bit squeaky when I open that side of the door indicating that the leg might need to be adjusted for it to sit flush on the floor. The delivery personnel were in a rush to get my signature and leave and did not pay attention to the level issue I was mentioning. Isnt that part of their installation procedure where they ensure that the refrigerator is not wobbly or in this case squeaking when left at the consumers location? Overall this experience with BestBuy has been far from being satisfactory. I am glad I bought my washer/dryer from another store that were more courteous with prompt communications being sent to me. When those delivery guys were in, they called up an Executive who then verified with me over the phone on the installation and that there was no damage during the process. That felt good, however, Best Buy's wasnt along those lines. Most of my issues thus far has been with Best Buy's Sales, delivery and installation and not the actual product itself. I bought three year warranty on this unit and so I am going to wait to see how it performs. If it starts to give me issues, I am having it returned right back. I might contact Whirlpool to have someone sent over to check on the doors not being in alignment. I will provide an update on the product itself, once I have used it for some time. I wanted to write this review so other buyers who are somewhat crunched for cash, when looking to get a Floor Model or any fridge in "Excellent" condition from Best Buy, please do your due diligence. Insist on the Sales personnel to show you the actual condition of the item you are intending to buy because you could be in for a surprise when the unit you ordered gets delivered to you. Thanks!

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Cons mentioned:
    Doors, Noise

    Rated 4 out of 5 stars

    Alright for now

    |
    Posted .
    Owned for 1 week when reviewed.

    We just received this new fridge after switching out a counter depth one. Our only issues with it is #1 The wheels doesn't have a stopper on them, so we had to put door jams under it to stop it from rolling forward when we open it #2. This fridge is kinda loud at night when the compressor kicks on. The first couple of days we thought it was our AC kicking on at times. Other than that it's a solid fridge for now.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Love the fridge. Not happy with Best Buy.

    |
    Posted .
    Owned for 1 week when reviewed.

    There are a lot of great things about this fridge! And a couple minor annoyances. Note: I will never buy from Best Buy again. Pros: 1. The water dispenser sits really far forward so you can fill tall containers (e.g. water bottles) without having to tilt them and risk spills. 2. I appreciate the pizza shelf in the freezer that allows you to store taller items upright. And the sliding shelf in the fridge part. Not sure I will be using that much, but it's still nice for flexibility. Such a smart idea! 3. The drawers slide in and out smoothly. 4. The shelves in the door are deep and really accommodating for a lot of items. 5. My fridge feels so organized. I'm not putting things in differently than I use to, but it just seems to all present nicer in this fridge than my last Whirlpool. 6. I love the in-door ice maker not taking up room in the freezer. 7. It's really streamlined and attractive from the outside. Cons: 1. I don't love that there's not a drip tray in the external ice/water dispenser. Sort of annoying but not major. 2. You do have to hold your cup under the water dispenser for a beat longer to catch any drips. But seriously not a big deal. 3. I will NEVER buy another appliance from Best Buy. The customer service has been horrible. The installers scratched our luxury vinyl floors on installation. And they carelessly ripped the protective plastic off leaving so many jagged pieces of plastic sticking out for us to struggle to remove. I know it's a contracted service but get it together! When the rep called to check on how the install went, I told her my complaints and I never heard one word about it from BB. Lowes' did a much better job of being considerate when they delivered my range.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Ok, but ice randomly falls out of the dispenser

    |
    Posted .
    Owned for 1 week when reviewed.

    I've been using this Whirlpool 24.5 side-by-side for about 12 days now. It's an okay refrigerator. I was happier with the used white Whirlpool top freezer we had for 5 years before this, but we wanted more space. For $2,000 (including warranty) I would expect better. There are many reviews that say ice falls out of the external dispenser randomly... believe those reviews. It happens pretty much daily and its annoying that a $2k purchase has that big of a flaw. Another issue people had was with the location of the external water dispenser spout. They mentioned that it's too forward and any residual water falls straight down the fridge and to the floor. Thats correct too. If you're careful, it's fine, but if you have guests that want to use the fridge the way it's supposed to be used, be ready to clean up. Not too big of a deal. The one thing I was excited about was that my door handles were actually lined up. Some people said theirs were offset and I wasn't looking forward to that, but ours were fine. I've considered returning this fridge under the 15 day return, but I'm not ready to deal with that hassle and just want to have a fridge that works. Would I buy it again? Nope. I love the look of Samsung, but they have issues with the coils freezing over so we didn't buy a Samsung. Before this Whirlpool we bought a used Samsung and sure enough the coils froze and the fridge stopped cooling within 2 weeks. Not a fun experience. However, this hasn't been fun either. My favorite part of this purchase was getting the warranty ($350)

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Cons mentioned:
    Doors

    Rated 2 out of 5 stars

    Disappointed

    |
    Posted .
    Owned for less than 1 week when reviewed.

    First refrigerator arrived with a warped refrigerator door or a defective seal and did not seal completely. The installer didn't connect the water line nor did he level the refrigerator. Called Best Buy and they quickly arranged delivery of a replacement fridge. When the 2nd one arrived, the front right wheel was missing. Fortunately we were able to take one off the the previous fridge and complete the install. Very disappointed in Whirlpool quality. This is not the first Whirlpool product I own or have purchased but it WILL be the last!

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey ColtarKDM, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Shiny new Fridge!!

    |
    Posted .
    Owned for 1 month when reviewed.

    I love my new refrigerator!! They’re weren’t a lot of choices available, but this one is perfect for us!! Love the ice maker and all the thoughtful storage inside. The best part was Best Buy’s delivery!! Best Buy always has the best people and service!!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Big.

    |
    Posted .
    Owned for 1 month when reviewed.

    Cavernous insides. Well laid out shelves. Fits a pizza box - many don't. A bit noisy. The hinges need a cover. Lacks a numerical temperature gauge. Anti smudge stainless really works.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall nice

    |
    Posted .

    Although this refrigerator is fairly new to us we like it. I really like the ice shape from the icemaker I always hated the half moon shaped ice that always seemed to want to slide down the glass into your face. This ice is more of a square shape. What I don't particularly like: The main shelves are not adjustable, so anything over a certain height (which is not tall by any means) must go on the top shelf or door shelves , which are adjustable. Also if you don't use the ice very quickly it tends to freeze up in the holding bin rendering the door dispenser inoperable.

    I would recommend this to a friend
  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Cons mentioned:
    Doors, Noise

    Rated 1 out of 5 stars

    Terrible fit and finish, cheaply built

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Leaking water, uneven doors, noisy, dark interior (not enough lights), cheap materials for bins and trays

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    So easy to use...

    |
    Posted .
    Owned for 1 month when reviewed.

    Great purchase here. Got it for my parents and they're happy. Plenty of ice and cold water. Easy to clean.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Whirlpool refrigerator

    |
    Posted .
    Owned for 1 month when reviewed.

    I like the fridge but the order of the water and ice dispensers make the water and ice fall to the floor because u hit both at 1 time. Small space.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great deal

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Great refrigerator!! Highly recommend it for anyone who is looking to get a quality product for great price!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Fridge

    |
    Posted .
    Owned for 3 months when reviewed.

    Great fridge great value and works great. Looks good in the kitchen.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    whirlpool side by side

    |
    Posted .
    Owned for 3 weeks when reviewed.

    refrigerator is working great without any problems.

    I would recommend this to a friend
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