Customer Ratings & Reviews
- Model:
- WOEC5030LZ
- SKU:
- 6530107
to a friend
Terrible Experience $3,000 Failed After One Week
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am beyond disappointed with both Best Buy and Whirlpool. I purchased a brand-new double oven for over $3,000 from Best Buy, expecting quality and reliability. Instead, the oven stopped working after only one week of use. To make matters worse, Best Buy’s “warranty” expired after just two weeks—completely useless in this situation. Whirlpool’s response has been equally unacceptable: rather than replacing a defective appliance that clearly never should have left the factory, they are insisting on replacing a part in my “new” oven. So now, instead of having a reliable new appliance, I am left with a broken, repaired product that feels like a refurbished unit from day one. Neither Best Buy nor Whirlpool took responsibility. Best Buy washed their hands of it, and Whirlpool flatly denied my request for a replacement unit, which should be the absolute minimum when a $3,000+ appliance fails almost immediately. This is horrible customer service and a shameful way to treat customers. I will never buy another Whirlpool appliance again, and I will never shop at Best Buy for major appliances in the future. If you value your money and your peace of mind, stay away from both companies.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. We would greatly appreciate it if you could reach out to us directly via Facebook (bit.ly/3EmnJE5) or Instagram (bit.ly/45Urm02) so we can investigate this further to see how we can help. We’re looking forward to hearing from you.
Mrs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The second time was the charm. All went well & smooth this time. No damage & the technician was skillful & knowledgeable. Thank you
I would recommend this to a friendNice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice quality and cooks well and has a lot of features we are still learning
I would recommend this to a friendburns everything!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.oven turns off when timer goes off. Turning the oven back on results in burned food because it goes back on with intense heat. Called company, read instructions and there's no way to override this. I've never had a product that did this. There is no reason for it and Whirlpool customer service couldn't figure it out either. Would never buy this product again.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us,. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
