Customer Ratings & Reviews

Clothing on top of the pile is still dry at the end the wash

Chose the same brand and model we had for 14 years, but just after two days of use the new one got a leak somewhere from under machine

Love the simplicity . This washer has everything I need without any of the extra settings that most people rarely use. Less chance of breaking!

Item does not work. Repairman had to order parts. Will not have a washer for 10 days or more

The tub has no agitator which makes loading easier. Very durable. Clothes come out great. Highly recommended for household with children.

I had to buy a washer quickly and I decided on this one. So happy I made this choice. I love the settings and the speed of the machine.

Washer is 2.5 years old, needs new motor. Garbage. Warranty is for 1 year. Was thinking buying a whirlpool was a smart decision, I guess not.

I do not like this machine at all. If I had been able to go inside this is not the machine I would have choose. I have also had mechanical problems with it already

The worst washer ever. 2yrs & had locking issues for 12mths. Can't even use the bulky/sheet as it won't cycle right.

exchange it for a GE, Didn't like it! , at all !!!

I did quite a bit of research before buying this particular machine. Looked at several different brands. I am not familiar with the newer machines and was not sure which one to get. Preferred knobs over buttons, but call me old fashioned. The different rinse cycles was a plus. Don't particularly like that the lid locks when on rinse as a safety feature, but I can get around that. I wanted a larger machine, able to wash a king sized bed spread and this one definitely fits the bill. I still can't believe how much this thing can hold. As for the noise that are in some reviews: it is a washing machine, really ?? They make noises. Some of the sounds are different than my old machine, but it is not any louder, and this one doesn't vibrate the house like my old machine did on the spin cycle. I can tell you that buying this machine from Best Buy was totally seamless and could not have been easier and they were the cheaper price from the stores in the area with the same washer. They even wrapped the box in plastic for me because it was raining.

I am going to start this review by addressing all the negative comments... Is the washer Noisy??? The washer makes noise (more than my old washer) but nothing I would classify as extremely noisy or distracting. I think it all depends on where you house your washer. Mine is kept in an attached garage, and although I can occasionally hear it when walking by, it is nothing that would distract me from carrying on with my daily business. Most of the noise comes from the fact that the washer does not fill up with water the way older washers do. It's energy efficient so it sprays your clothes intermittently throughout the cycle until it gets the desired clean. Does this washer leave clothes sopping wet like other customers have claimed? I have done over 20 loads, easy, in the last two weeks and not once have my clothes come out overly wet. The machine works just as expected. The secret....READ THE MANUAL. it will take you less than 10 minutes to get through the thin manual that comes with the machine. It will tell you how to lay your clothes around the center piece and it will tell you the desired wash cycle for the type of load you are doing. If you are doing towels or bulky items, don't use extra light setting to try to save time. This is probably why those costumers got wet wet clothes. Follow the directions and it will work every time. Does this washer take a super long time to complete a cycle? Unfortunately, this washer does take about 40 min to complete a cycle but that's only because it's saving you water and energy. Embrace this change. Dishwashers are the same way now. So although the cycle takes longer, this washer drum is HUGE which means you can pretty much do two loads in one. If you look at it that way, you are technically saving time. I love this washer. I was skeptical because of all the negative comments, but it's been great. It's a little noisier than older washers, it takes a little longer, but like I said, it holds so much more and saves you water and energy. You can't go wrong with that combination!!! Don't let the negative reviewers keep you from making a wise choice. Who would take advice from someone that returns a washer after one load. Who does that???

I think the "newer" washers are terrible and suck at doing their job. My clothes come out very wrinkled, and not enough water is used to was the items. I don't know or believe that my clothes are getting cleaned with this new system.

I feel like the washer has very little water added, no matter what setting I use, and the clothes come out all twisted together. I can't tell if the clothes are even clean, but as it churns the clothes in the washer, the top of the clothing feels dry.

The washing machine broke on my fourth load of laundry. Repair person is coming this afternoon to look at it. We’ll see...

We bought this Washer to replace the one We had for 10 plus years, it was horrible. We RETURNED it after just a few loads of clothes. e changed brands.

Wish i would have read reviews of washer before purchase. This washer uses a bad sensing system to determine amount of water used which sounds good and economical but it barely puts an in or 2 of water in the machine to wash the clothes in it.

This washer has no compartment for detergent or liquid fabric softener. Liquid detergent needs to be poured at the bottom of the bowl and then you have to wait for rinse cycle to pour your liquid detergent. It was too much work I returned

Bought it in 2018 and iIt broke down 2021. It was not top of the line but i have seen washers from the 70s that still work. Cost more to repair than to buy a new one

I went from a standard washing machine to this high efficiency machine, and I expected this washer to be far superior to what I replaced, and this is not the case. This machine does clean items well. However, the spin cycle does not do a good enough job getting the water out of heavy items like sweatshirts and bed sheets. These items are so wet that I can ring water out of them. This wouldn't be a big deal, but this washer doesn't have an option to have an extra spin cycle to get the water out. You have to instead select the 'rinse and spin' option which is a complete lengthy cycle of rinsing and spinning to get the water out - not very energy/water efficient, if you ask me. I have had issues with overly wet items on a variety of cycles, whether it is the 'heavy duty' or 'normal' cycle -- and this problem is not from packing the machine with too many items like the Whirlpool manual says. The other issue I have with this washer is that the water shut off valves shut the water off so quickly that it created water hammer issues with my pipes. This is an issue I never even knew could occur until I bought this washing machine. My water pipes would bang so loudly in the wall and create such a significant vibration that I thought I had major plumbing issues. After searching online, I discovered that many other people report this same issue with this brand of machine. To solve the problem I had to spend more money to buy mini-rester valves to attach to the washer before hooking up the water lines to the rester valves. Personally, since Whirlpool is aware of this issue, I feel they should have included the rester valves in the purchase of the washing machine instead of making their customers go to the hardware store to spend money on an issue created by the product. I know some of the other reviewers have mentioned the noise level of the machine. Since this is my first high efficiency machine, the unusual noises of the washer sensing the clothes and the locking/unlocking of the lid really threw me off at first. The sensing step makes a strange hum/grind noise that takes time getting used to, and the odd pop/snap noise the lock makes sounds as if something broke on the machine. During the actual washing of the clothes the machine seems to make a noise comparable to a low pulsating blender. Now that I've had the machine a month, I'm not concerned with the strange noises. But, if you are sensitive to noise or have a main floor laundry, you may find the noise level of this machine to be obnoxious. Overall, I wouldn't recommend this machine, especially not for someone who frequently does large, heavy loads of laundry. The price was decent, but I wish I would've returned the machine when I had the chance and spent a little more money on a better quality product.