Customer Ratings & Reviews

Horrible washing machine, I wish I knew more about it buying purchasing it. First of all, it makes a tremendous loud noise when agitating. And I bought this not even 3 mo. ago and it already broke. First I put my clothes to wash, went to go check on it an hour and half later and it still wasn’t finished. Then it gave me a error message saying I had to contact whirlpool. I turned it off and on again tried it again and then it said I had to use HE detergente which is all I ever used. Tried it one more time cause I had hope, and it said my clothes were unbalanced when it really wasn’t.. I was not a happy camper. I called whirlpool waited 1 hour on hold with no response I hung up and just requested a service appointment online. I’m returning this and never purchasing whirlpool ever in my life.

DO NOT BUY !This machine does not work at all. It will not let you do small loads or medium loads and even worse heavy loads. I am currently in the process of repairing my machine for the SIXTH time. Whirlpool refuses to replace it. When it decides to wash it will throw load of balance and go from 1hr 1/2 to wash to 2 HRS! It makes loud screeching metal noises. It will work in between repairs maybe 2-3 times. Then the problems vary from not spinning, not draining, going off balance for everything, not sensing and then the famous F7E1 error code. With the money you will spend going to the laundromat you minus well buy a more reliable machine like Speed Queen. You will save ALOT of time and headaches. This has been happening since May! We are already mid August! Don't buy anything Whirlpool related!

Love the looks and feel of our new washer. It's solid and the door opens easily and stays up. It's quiet and efficient. We had a different brand we did not like that was super noisy, the clothes kept getting bunged up and getting off balance even small loads. It felt tinny and low quality. This one looks and feels solid and works great.

A bit noisy at times; and the first one I received did not work at all, would not turn on, causing a delay of 10 days to get a replacement. Otherwise, it's nice.

Just purchased it, so far so good! Replaced my samsung unit that would constantly crash on me.

It worked great for a year, and then right when the warrant expires- It caught on fire!! The WASHING MACHINE CAUGHT ON FIRE!! The Washing machine wasn't even 5 years old yet, and with light usage, it just blew up on me during a small washing cycle!! I Haven't even finished paying the thing off yet, and I'm left with this dangerous hunk of metal!! Don't trust Whirlpool at all!!

I am glad I bought the 5 year service plan because I've had the geek squad out several times in the first two years. New transmission, new belt, other parts replaced that I don't remember. I bought the matching dryer and it already needs a new motor. I purchased new machines but they give me just as much problem as my old machines. I'm very disappointed in the cheap quality of these Whirlpool products, I thought I was buying quality products but I was wrong.

Worst washer ever owned, quit the 1st time just out of warranty. Had to have the capacitor replaced after 13 months of ownership, now it is acting up again with speed sensor error, won't spin the clothes out. I'm so frustrated by this washer never again Whirlpool you fooled me once.

I purchased this washing machine 11 months ago and it ha already stopped working.It started by cancelling the cycle and say that the wash was complete before it started.I called best buy because it was still under warranty.A repair person came out and was in my house less than 30 minutes.needless to say its not working again.I am Highly disappointed

Never again!!! I will never I have had problems with this machine from the beginning. I even bought an extra Insurance for a company to come out and fix the machine when it had problems even though it was still under warranty the service man came out five times and was unable to fix the issue never again will I buy this brand

Literally had to check when I purchased this dryer as it went out in two years literally a spark came from the back of the dryer and smoke. Unacceptable for whirlpool products..

Stopped working in less than 2 years and took over 3 weeks for Best Buy to repair. Not worth the extended guarantee

_ MINUS 5 stars. This washer is the worst. It has broken down 4 times in 1 and a half years. Best Buy wants you to BUY their EXTENDED WARRANTEE. DONT NOT BUY THIS JUNK. Best Buy has a no return policy on this particular WASHER. DO NOT BUY!!!!!

I am having problems with this washer, its 9 months old and not working properly

This washer is notoriously unreliable. We have owned it less than two years and already had to call in service on it twice, at additional expense. Do not recommend it.

Poor quality and washing machine is broken and not even one month

within less than one year of purchase I was having electronic circuit board problems requiring repair. Glad I purchased a 3 year protection plan. Problem fixed but in year two I was having the same problem. Its a nice looking set and does a good job cleaning clothes but having to schedule frequent repairs makes the product not worth it. The geek squad repairman was great though.

DO not buy this machine. We have had to have it serviced due to F9E1 code(drainage issues) by Whirlpool 4 times in 8 months. It has been nothing but headache after headache with this machine. There is no manual override or unlock, you cannot get your clothes out of the machine when the error happens so they sit in the stinky water until a repair man can come. We have had to throw out towels and kid's clothes due to the issue with no reimbursement from Whirlpool. I thought Whirlpool was a good brand but this is the worst investment we have ever made. We have had to go to the landromat for weeks waiting for a repair spending $35/week. Stay away from this brand and invest in another company.

This machine sucks! We had it for 3.5 years and it is done. It is going to cost us $900 to get it fixed, control panel and drain pump went out.