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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 52 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers love the 5.0 Cu. Ft. High Efficiency Smart Front Load Washer with FreshFlow Vent System for its excellent washing quality, with many praising how clean clothes come out of the machine. The washer is also appreciated for its quiet operation. There were no negative customer comments reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 46 reviews
  • Rated 5 out of 5 stars

    Worth every penny, love this washer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a Whirlpool front load washer from Best Buy, and I’m really impressed with it so far. My last Whirlpool washer, also from Best Buy, lasted me nearly 14 years, so I knew I wanted to stick with the same brand—and I’m glad I did. This new model is sleek, quiet, and efficient. It gets my clothes clean and stain-free, and the spin cycle is strong enough to cut down on drying time, which I love. Overall, it’s a reliable, high-quality machine that makes laundry feel a little less like a chore. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart and Fresh

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Whirlpool 5.0 Cu.ft. High Efficiency Smart Load Washer with FreshFlow Vent System from Best Buy, and it’s been an excellent purchase! The large capacity is perfect for my household, and it cleans clothes thoroughly while being energy efficient. The smart features make laundry so much easier — I can control everything from my phone. Plus, the FreshFlow vent system keeps it smelling fresh, even between washes. Super quiet, sleek design, and overall a fantastic buy. Highly recommend!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broke after a week

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after a week “no water detected, check inlet hoses and water supply” even though it was filling up with water. It wouldnt finish the cycle, however bestbuy took great care of me and i was able to return it and they picked it back up from my house

    No, I would not recommend this to a friend
  • Pros mentioned:
    Washing quality

    Rated 4 out of 5 stars

    J's Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer looks good. Easy to operate. With steam option clothes come out clean and nearly dry but it is missing a Drum Light. Otherwise 5 Star,

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and it’s quiet, no bouncing around like front loaders I’ve had in the past and I love that it is large enough to wash my king size bedspread.

    I would recommend this to a friend
  • Pros mentioned:
    Washing quality

    Rated 5 out of 5 stars

    Whirlpool front load washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an old whirlpool top load washer and it didn’t wash the clothes correctly. It wouldn’t even finish the cycle on its own I had to manually move the nob to the rinse and press start for it to finish the cycle. This washer is so amazing!! It’s been two weeks and I love it so much what a big difference. My husband works in construction and his clothes are so dirty filled in dirt and the washer completely washes them perfectly with no stains!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Works perfect.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly, smooth and quiet. It also holds a large capacity, just what I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy has the newest models at a good price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We did the Consumer Reports research and although Whirlpool may not be in the top 10, our old front loader washer and dryer that lasted 20 years was a Whirlpool and Best Buy had the newest model, at the best price with a good extended warranty. Nowadays all electronics break sooner than we would like, and nothing is 100% made in the USA, and we have family who have not had good luck with LG or Samsung. Best Buy delivered within 3 days and the installers were careful with our home and no issues so far, but it has only been 2 months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quiet and Efficient!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been quite pleased with the performance of our new washer. It is extremely quiet, and I can tell by observation that it is attempting to optimize the way that the device performs in order to save power. In other words, it changes the way it functions depending on the conditions. My only criticism is that I encountered an issue where the washer would not drain all the water and it took multiple "Drain and Spin" cycles to empty. The washed item was quite bulky. Eventually, I just removed the item and manually wrung it out in order to remove all the water. Other than that, it's been a problem free experience.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Nice washer, Useless app, Fragile parts

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer has a a lot of cool features, it handles large loads efficiently, cleans thoroughly, and the fresh flow system is cool and seems to keep everything smelling fresh. Only cons are the whole front door assembly seems extremely fragile and during assembly we managed to snap the door locking clip and had to order a replacement. The door glass is also shaped very weirdly and causes some things like lint and hair to get trapped under it. Another con is depending on who you are is the app seems pretty useless. I would understand the benefit if you had a combo unit but for this model having wifi/app support seems overloaded and just another thing to possibly break in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing upgrade from my 23 year old top loader.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really happy with this washer so far - it's quiet, love the app integration with notifications when loads are complete, and the ability to start loads remotely. Clothes come out clean and the high spin cycle does a great job removing most of the moisture from clothes, reducing drying time. Also love the large capacity. I've filled it up pretty full and not had a problem with clothes not getting clean. You might consider getting a pedestal as it is fairly low to the ground.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer replaced the same washer we bought 20 years ago. Same brand, same type. We didn't have any problems with our old Whirlpool just normal wear and tear after 20 years, so it was a no-brainer to replace it with the same washer, just modernized 20 years later. We love it so far!

    I would recommend this to a friend
  • Pros mentioned:
    Washing quality

    Rated 5 out of 5 stars

    These items are awesome!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a dryer and a washer. Both work pretty good, the dryer left clothes excellent. I recommend these items.

    I would recommend this to a friend
  • Pros mentioned:
    Washing quality

    Rated 5 out of 5 stars

    New washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It washes very fast and works great !!! This is the first time I buy a Whirlpool and I will be buying this brand going forward .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    laundry queen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer came programed in Spanish. I do not speak Spanish. I had a sec of a time resetting it. Then, the sensor goes round and round...still working on this problem.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Washing quality

    Rated 5 out of 5 stars

    Awesome Washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer and would recommend it to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    YoRN

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only a week and it is doing an amazing job. Quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just good stuff.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid product, nothing over the 'excitement' level, but works as desired and have no issues with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is great. It does its job well, have had no issues with it. Bought it as a replacement for an older washer and can see the improvement on how it cleans clothes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wash load capacity.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washing machine has many setting choices and does a good job even with larger wash loads.

    I would recommend this to a friend
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