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Customer Ratings & Reviews

$999.99
Save $260
Comp. Value: $1,259.99

Customer reviews

Rating 4.4 out of 5 stars with 800 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers find value in the 5.2/5.3 Cu. Ft. High Efficiency Smart Top Load Washer, particularly praising the removable agitator, cleaning performance, and large capacity for handling bulky items. Many appreciate the quiet operation and ease of use, with some also liking the color. However, a few customers have reported concerns about the washer's long-term reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 800 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Good size washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally a washer that can fit my king size blanket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love the Load&Go, Sanitize w/Oxi and removable agitator options!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No User Manual

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the whirlpool washer and dryer --- We did not get a user guide with the washer -- called support - they did not do anything for us.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    No ‘Spin and Drsin’ Option

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love size of machine. No just ‘spin and drain’ button/option. Would like much better if that was an option.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    BB

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well, easy to use, love it Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Love the removable agitator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The removable agitator allows for plenty of room for larger items, blankets, pillows. Clothes get clean with the agitator in place. Great washer. It is a little louder than my old washer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this machine for about 2 months, so far I love it. However, the spin cycle is pretty aggressive so it will become loud and shaking at the end, but other wise I love it.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Motherboard failed at 2 years. Do Not Buy

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Motherboard failed after 2 years. Warranty only last 1 year. I was able to self diagnose and buy replacement part for $160. Anyone else would have a $300 service call and $300+ part. Even local appliance guy said no one around here could diagnosis it without a “special whirlpool diagnostic machine.” Unacceptable for a $900 2 year old machine. Don’t waste your money on the technology. Spend it in tried and true speed queen.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook (bit.ly/3EmnJE5) or Instagram (bit.ly/45Urm02) so we can investigate this further. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Futuristic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meet expectations everything I hope for just love it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Had problems from start and now broken 3 yrs later

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the combo washer dryer set in January 2023 had to get service three times within the first couple months because our clothes were not being washed. The third time the technician created some setting that started washing somewhat but I was only able to do all loads on heavy duty, bulky setting. Now less than three years later, it stopped working completely. $1000 washing machine completely broken in less than three years. My old washer was working for 20 years with no problems and it still worked when I upgraded. Make it make sense.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. We would greatly appreciate it if you could reach out to us directly via:
      Facebook at https://tinyurl.com/Whirlpool-Facebook
      Instagram at https://tinyurl.com/Whirlpool-Instagram
      So we can investigate this further to see how we can help. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Quiet as kept

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So in love with this machine. The large capacity it great for my bedding. It is super quiet and I love the fact I can track my loads on the App. I would most definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    User friendly gets the job done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User friendly gets the job done. Wash to use and looks amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MRS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE WASHER IS WONDERFUL..POUR IN ALL YOUR DETERGENT AND FORGET IT..IT WILL TELL YOU WHEN TO ADD MORE..I ABSOLUTELY LOVE EVERY FEATURE..VERY FAST AND VERY QUIET..YES ..YES LOVE IT

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally Installed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had my washing machine hooked up for a week as it took the Best Buy delivery service team 3 visits and a plumber to get it all set up..ridiculous But I have enjoyed using it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whirlpool Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great purchase, and we especially appreciate the sale price to make it an even bigger bargain. The Best Buy rep (Garson Beers) did an excellent job of helping us find the machines to fit our needs. We would recommend him to everyone.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    6 months old and already bought a replacement

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, this is the worst washing machine I have had in 20 years. The washing machine had a drain pump failure yesterday. Afterwards, I had a machine filled with water and sheets and the lid locked. I have spoken with customer service. I have read the owners manual and I have even searched YouTube to resolve this issue. What I have discovered is that there is no way to unlock the lid in an emergency situation (short of breaking the lid open). Customer support informed me that only a technician can do it (and the first available appointment was in a week). I ended up cutting the latch because I was not happy that I had to have a washing machine full of water and a full load of sheets for a week. Buyers beware! I expressed my safety concern to Whirlpool customer service and I don’t think anyone I spoke with actually cared.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, LOLBrian. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Removable agitator

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Whirlpool washer. I missed the agitator!

    I would recommend this to a friend
  • Pros mentioned:
    Removable agitator

    Rated 2 out of 5 stars

    Adequate however not up to expectations

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clothes not fully rinse of detergent on all cycles. Controls easy to use. Agitator removal is good design, just not sure if beneficial.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Love It

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wowowow this machine cleans and gets the job done!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Really nice and simple to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets the job done and does what it’s supposed too

    I would recommend this to a friend