Customer Ratings & Reviews
- Model:
- WTW8127LC
- SKU:
- 6512746
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the 5.2/5.3 Cu. Ft. High Efficiency Smart Top Load Washer, particularly praising the removable agitator, cleaning performance, and large capacity for handling bulky items. Many appreciate the quiet operation and ease of use, with some also liking the color. However, a few customers have reported concerns about the washer's long-term reliability.
This summary was generated by AI based on customer reviews.
Outlet Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far a great deal from a outlet purchase! A very nice saleswoman put us at ease on a outlet sale.
I would recommend this to a friendNot good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t wash good leaves residue behind had it fixed three times already and it’s only six months old.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We appreciate you bringing your experience to our attention. We understand that encountering a negative experience with your washer is frustrating. Please review the following professional troubleshooting guidance for optimal cleaning performance.
If you feel the clothes are not cleaning effectively, please ensure the following critical factors are correct:
Water Temperature
Type and Amount of Detergent
Use of Additives
Cycle Selection
Loading and Sorting of the Clothes
Routine Cleaning of the Washer
Initial Setup and Installation
Was the washer recently installed?
Before washing your first load, it is recommended to run an empty cycle using HE detergent and the ""Quick Wash"" setting to clean the drum and prepare the dispenser.
Was the correct wash temperature selected, and were the hoses connected correctly?
Water Temperature: Use hot or warm washes for fabrics that can safely handle them, following garment care labels. The Casual or Delicate cycle can increase the water level, which helps reduce the chance of dye transfer. Note that even cold wash settings may use some warm water to maintain a minimum temperature.
Hose Connection: Verify that the hot water inlet hose is connected to the household hot water supply and the cold water hose is connected to the cold water supply. Reversed hoses can lead to warm rinsing water, which may set wrinkles. Refer to your Installation Instructions for details.
Water Supply: Ensure both hot and cold household water faucets are completely turned on for proper fill.
Cycle and Settings Selection
Cycle selection is essential, as each is an optimized combination of agitation/tumbling speed, spin speed, and water temperature, tailored to fabric type and soil level.
TEMPERATURE: Select a wash temperature based on fabric and soil level, using the warmest setting safe for your fabric.
SOIL LEVEL (Wash Time): Select a setting (Light, Extra Heavy, or Extra Power) that matches your load's soil level. Lighter settings can help reduce tangling and wrinkling.
SPIN SPEED: The washer automatically selects a spin speed based on the cycle. Faster spin speeds shorten dry times but may increase wrinkling. Not all speeds are available on all cycles. https://youtu.be/cvDY5e-HL8M
Detergent and Additives
Are you using HE or High-Efficiency Detergent?
Use only HE detergent and always measure the correct amount. Excess suds from non-HE detergent or over-dosing HE detergent can cause poor cleaning performance, reduced spin speed, and error codes.
Follow the detergent manufacturer's dosage amount based on concentration (e.g., 2x, 4x, 8x), soil level, and load size. Larger detergent pacs should only be used for large or heavily soiled loads.
Whirlpool recommends using Swash® laundry detergent. (https://www.whirlpool.com/accessories/laundry-accessories/swash.html) https://youtu.be/MiKxZ5WIJ0E
Were Laundry Additives used?
Fabric Softener: Measure the softener and dilute it before adding it to the rinse portion of a cycle only. Adding it to the wash water or using too much, especially on smaller loads, can cause staining or discoloration.
Liquid Chlorine Bleach: Follow manufacturer directions. Undiluted bleach will damage fabric. Always measure; do not exceed the recommended amount for a full load.
Loading and Sorting
Were the clothes properly loaded?
For proper cleaning, items must move freely. Reduce load size if necessary. Load items in loose heaps evenly around the washplate.
Sorting: Separate dark items from lights and whites to prevent dye transfer, which can cause a dingy appearance. https://youtu.be/FE9JskuMrm0
Routine Maintenance
Have you run a Clean Washer Cycle?
If you notice poor cleaning or lower water levels, run a Clean Washer cycle. This re-calibrates the control to factory-set water levels and should be run approximately once per month with affresh® Washer Cleaner (https://www.whirlpool.com/results.html?term=affresh) to prevent build-up. https://youtu.be/D13IsbMAMowFurther Assistance
If these troubleshooting steps do not resolve your concerns, please reach out to us directly for further investigation and assistance:
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Instagram: https://tinyurl.com/Whirlpool-Instagram
washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not to happy because it took me 3mouths to get if I get it monday. I have always liked best buy and greek qu in the pass but I have a lot of trouble getting my washer replacement this time..
I would recommend this to a friendNice unit.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, no issues, bit of a tight fit in my laundry room, but the Best Buy guys got it handled w/o issues. We are happy with this purchase.
I would recommend this to a friendWhirlpool Smart Top is "Tops"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new washer. My daughter has one and talked me through my first cycle. I just love it and all the options it has., especially washing my bedspreads.
I would recommend this to a friendGreat machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Washer. My wife loves it..we bought i last year and she uses it every day. Larger size to be abow to squeeze more clothes.
I would recommend this to a friendWasher is AWESOME!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is HUGE! No problem washing anything from delicates to a king sized comforter! Love it!
I would recommend this to a friendWasher and dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation and deliveried not problems at all actually 1st dryers was damage and just call customer service within in a week boom had a replaced
I would recommend this to a friendWhirlpool Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great and reliable product and with the Best Buy membership, this item will be protected pretty well.
I would recommend this to a friendWashing machine
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the results of this purchase to date
I would recommend this to a friendW
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That washer machine is perfect the smart washer works perfectly
I would recommend this to a friendWashing machine!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good!! We have not had any problems with the washing machine so far!!’
I would recommend this to a friendJust an ok washer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First load, water shot out the sealed part on the front, running down the washer. Not from under the lid either. Loud. My towels are tearing apart, has never done it with my last previous washers. Not to sure how i feel about this machine yet. So far i just say it's just an ok washer, nothing to brag about.
No, I would not recommend this to a friendExcellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is close to what I wanted, and it fits all mine once
I would recommend this to a friend- Pros mentioned:Cleaning performance
Noisy washer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is a bit noisy, however does a nice job cleaning clothes
I would recommend this to a friend Awesome Washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome washer, I didn’t realize how quiet it was going to for being this big.
I would recommend this to a friendEasy, fast, install, works as advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quck and fast order and install from geek squad, best experience yet. Washer is better than expected. Clothes come out much cleaner than other energy aware washers, great purchase so far.
I would recommend this to a friendGreat washer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoy this washer. It is huge and can take a kingsized sheet set plus a blanket in one load! I have never had a washer that holds this much at once! Winning!!
I would recommend this to a friendBest Buy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service! Cant wait to try it out!!!
I would recommend this to a friendToo deep.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too deep of a wash tub for me to reach the bottom, undortunately. I had to use a step stool to get the clothes feom the bottom.
I would recommend this to a friend