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Customer Ratings & Reviews

$999.99
Save $260
Comp. Value: $1,259.99

Customer reviews

Rating 4.4 out of 5 stars with 800 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers find value in the 5.2/5.3 Cu. Ft. High Efficiency Smart Top Load Washer, particularly praising the removable agitator, cleaning performance, and large capacity for handling bulky items. Many appreciate the quiet operation and ease of use, with some also liking the color. However, a few customers have reported concerns about the washer's long-term reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 800 reviews
  • Rated 5 out of 5 stars

    Loveit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. I especially love the options to wash your clothes.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    New washer unhappy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Manual to use is sparse with directions. Uses too much water and cycles are too long, uses too much electricity. Made cheap, metal buckles in when you lan on washer No way to remove build up of lint or cat fur.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product and went on sale twice right after purchase

    I would recommend this to a friend
  • Pros mentioned:
    Removable agitator

    Rated 5 out of 5 stars

    Beautiful washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great washing machine so far! It is capable of washing our large rug without getting out of balance. It has so many great features, including the removable agitator, faucet button, scrub brush, and intuitive settings! The chimes are nice and gentle. Very pleased with clothing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love but. For me it's hard to learn new technology so i think I'm doing good.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was defective. Very disappointing because we had to wait another week for them to come pick it up. Then we had to go back to the store and purchase a new one and then wait another two weeks for it to get delivered again! It was horrible!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer machine yet

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been the best washer machine I have ever used!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Have not received it yet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not received it yet. Was supposed to be here 12/13. I went to my local Best Buy and there was some kind of screw up now it won’t be delivered til 12/30

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hi there! We're genuinely sorry to hear about the experience you had with Best Buy. While our reviews focus on the product and your individual experience using it, we absolutely want to make sure you get the help you need.

      Please feel free to reach out to Best Buy Customer Care directly for further assistance at 1-888-237-8289.

      We hope this helps you get things sorted out quickly! WhirlpoolBrand

  • Rated 4 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job did come with a burn in the side of machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it and have a lot of faith that whirlpool will last a very long time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Andy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work good I recommend for everybody to buy one thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great awesome service. Was able to go buy washer and dryer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine works well great price, we really like the machine.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy is not what it used to be.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought several appliances from Best Buy because their installation teams and customer service were excellent. I had a washer scheduled for delivery in June, it came in damaged, the team left it in my garage and reordered for the next week's delivery. It never came so I reordered through customer service. Within a day, Best Buy tried to reschedule for another month. I can't chance being without a washer so I am canceling but now am being given a hard time about picking up the defective one taking up garage space. I am pretty disgusted.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hello, We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. WhirlpoolBrand

  • Best Buy Employee

    Rated 1 out of 5 stars

    Worst washer ever made

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This high efficiency washer over complicates what should be a simple process. It has balancing sensors that are hyper sensitive: meaning when you load it and start a wash and walk away it can and will decide to not continue the cycle. When you come back it will tell you that you must unload your clothes in order to start again. Incredibly frustrating.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Nice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. It is beautiful and has so many options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer! I will never buy another Samsung!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is perfect very happy with this, I recommend it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    color and quality of this product is the very best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved everything about it! So happy with the purchase

    I would recommend this to a friend