Customer Ratings & Reviews
- Model:
- WTW8127LC
- SKU:
- 6512746
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the 5.2/5.3 Cu. Ft. High Efficiency Smart Top Load Washer, particularly praising the removable agitator, cleaning performance, and large capacity for handling bulky items. Many appreciate the quiet operation and ease of use, with some also liking the color. However, a few customers have reported concerns about the washer's long-term reliability.
This summary was generated by AI based on customer reviews.
Good washing, but many options confusing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've had the washer about 2 months. PROS: Removable agitator. With agitator in, clothes get cleaner than with former impeller washer. Nice looking washer for indoors. Love the Load'n Go soap dispenser, the built-in brush station, and the ability to add water at the touch of a button. CONS: User manual not detailed enough--would like to know length of each cycle, spin speeds, etc. Display window doesn't show all your selections--would like to be able to see all options I've selected including water temp. Without the agitator, bulky loads get off balance easily. IN GENERAL: I'm 5'1" and can reach the front bottom on tiptoes. Can easily rotate the drum using the agitator handle, so I can reach small items on the bottom. Lots of cycles and options. This is plus, but also confusing at times. For example, what is the difference between a Regular wash and selecting cold water temp option, or a Cold Wash? There isn't enough information in the User Manual. Our hope is that this machine lasts longer than our top-of-the-line Maytag washer that developed bad rust problems.
I would recommend this to a friendNot Recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never was able to make the Load and Go System work properly. Read instructions, saw videos and comments and it just did not work. Not recommended.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
- Pros mentioned:Ease of use
Good product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is easy too use,and good amount of space too wash
I would recommend this to a friend - Pros mentioned:Capacity
Large Capacity Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Large capacity washer with a lot of bells and whistles
I would recommend this to a friend Very hard to understand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very little water Hard to understand apps. Very little heat from dryer i have to add extra water to wash and extra heat to dryer
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us,. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Modern and Easy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had a very old washer and dryer setup and did not realize how quiet newer setups have gotten. I like the buttons and the very easy setup. I did not want digital displays, which is tough to find in todays day and age. This gives you a good blend of modern and easy to use with some nice convinces.
I would recommend this to a friend- Cons mentioned:Reliability
Bad
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke 2 times already and in the middle of another service claim
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The drum/spinner is already broken after 30 days, returning this washer.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, TLAKRR. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Malfunction of washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer doesn’t release the detergent and the softener into the washer during the cycle. The delivery team was great
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, AudreyT. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
DON’T WASTE YOUR TIME
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service tech has been at my house so many times in one year we are on a first name basis now. Machine is very loud on all settings and drive / clutch mechanism is garbage. Whirlpool disappointment.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Whirlpool letdown
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was totally let down by the quality Only lasted for over a week until the water started leaking underneath the unit and making grinding sounds , For a namebrand whirlpool unit I felt let down , i hope and pry that all units are not like this tbh
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, Boris. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Very loud
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a Whirlpool front load for 20 years and should have stuck to a front loader. This machine is very load and clothes come out extremely wrinkled. Wife is 5'-5" and has trouble getting the clothes out. Should not have listened to sale person and stuck with front loader.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, DavidA. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Still not deliver
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to wait 2 weeks for it and when it was finally delivered it was all bang up, got exchanged for another one that was supposed to be delivered this coming Saturday but received an email saying that because of a problem i have to reschedule now i gotta wait till next Wednesday so it can be delivered, this is so disrespectful and unacceptable
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello Jason41310! We are sorry to hear about your concerns with your delivery. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Bearings
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 4 months bearings went bad …………………………..
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, RamiD. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Not why I expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the size of the washer but it sure has a lot of movement while it washes
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, JohnnyC. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible performance. Makes loud swishing sound during all cycles. Vibrating and moves all over the floor. When called for a cold wash it used hot water ruining a load of expensive workout clothes.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, MarilynZ. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Love the Whirlpool
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a difference from that last new washer that never worked. So far, I really like this washer and happy with my purchase.
I would recommend this to a friendNot what we expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.noisey removed agitator, it quited down but didn't clean clothes as well .... had to return the product, They cheerfully did so love their customer service
No, I would not recommend this to a friendI wish I could change it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the load and go feature is really bad! you can’t use different detergent for whites or color.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Washer, Dryer, Refrigerator, Stove, and microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sells good quality appliances. I am very satisfied with all their technology, and appliances.
I would recommend this to a friend