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Customer Ratings & Reviews

Yale - T1L Z-Wave Touchscreen Deadbolt Replacement Smart Lock - Nickel-Front_Standard

Customer rating

Rating 4.1 out of 5 stars with 127 reviews

83%
would recommend to a friend

Expert rating

Rating 3 out of 5 stars with 1 review

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 127 Reviews
  • Rating: 2 out of 5 stars

    Why Didn't I Just Return It!?

    Posted
    Unnamed
    • My Best Buy® Elite Plus MemberElite Plus Member

    Should've returned it… Deadbolt mechanism was immediately catching on black plastic piece it should slide over so it would leave about 1/4" of the deadbolt exposed. Yale's customer service is horrendous (read: Comcast). Must be a known issue because they didn't try to troubleshoot, just sent a replacement (1 month). After installation, realized there was no z-wave button and they sent the wrong model. Yale was non-responsive for weeks (except to send me demands to send back the defective lock or I would be charged). Finally got them to send the correct model… three months and three installations later, I have a working deadbolt (for now - haven't tested z-wave functionality). When inquiring about what Yale could offer to compensate me for my time, 'management' offered to let me keep the wrong model they sent for $105, a whopping $4 off current retail. SMH. Should’ve returned it!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not worth the money

    Posted
    Yandso
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased this lock as the store only carried this and one other smart lock. The lock is sturdy and looks good. It is also fairly easy to install and get set up with SmartThings. The major problem with it is when it comes to programming access codes. I followed the directions exactly and got nothing but a headache. The directions were not correct. They stated that you had to push the gear icon to program, however the screen will not turn on with out first pushing the check icon. Then when you do that the lock engages. Then you have to push a convoluted sequence of keys to set the master pin. Once that is done you are suppose to be able to set many other pins for other users. Every time I tried it changed the master pin. It would have been much better to have been able to set the pins using my smartphone. The only thing that you get from adding this lock to your home automation system is the ability to lock and unlock. Long story somewhat shorter is that I will be returning this and getting a new lock.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice lock easy to work with

    Posted
    Bobsview
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I like the lock but... 1. The instructions were incorrect. In configuring the master code hit the gear, type the code you want and then the gear again. No need to hit the 1. 2. To do a factory reset, hold the reset button, remove one battery for 5 seconds, continue to hold the reset button, place the battery back in while holding the reset button for an additional 10 seconds. 3. While the lock is supported by smart things that support does not extend to The Google Home. It will require you to do some additional work with either switch emulation or IFTTT before you can control it with your voice. I believe that this limitation is intentional. There is always the chance someone could walk up to an open window and yell "HEY GOOGLE OPEN THE FRONT DOOR." So if you do one of these work arounds do so at your own risk.,

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Purchased this to see how it compares with august

    Posted
    Deee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    So I purchased this to see how it would compare to the first gen august smart lock. Overall I prefer the august smart lock due to its Bluetooth capabilities and geofencing. However with the august smart lock, you would have to buy a keypad to be able to enter codes and a device that connects it to the internet Vs the yale, in which you would need a smarthub such as smartthings. Some of the Cons Auto Lock is limited to only one option 30 seconds. If you have to get the mail or get something from your car, you need to re enter the code. I paired this device with smartthings and the geofencing does not work that good. Overall I would recommend getting the yale T1L lock that has a Bluetooth option. If you are looking for a lock that just has a keypad and will work reliable with long battery life this is for you. If you are looking for a smartlock, stay away from this product.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    The core function inoperable

    Posted
    NotAmused

    I am so disappointed with this lock. I heard great reviews and had high expectations. The lock is gorgeous, a beautiful piece of work to showcase and the quality of the material demonstrates true crafmanship. It's simple to install. It took me 15 minutes. However, programming this lock so that you can actually use it has been a nightmare. Right now it has no smart functions that are beneficial to me. I can't lock or open the door. It doesn't allow me to create the master pin, thereby, rendering this lock in operable. The screen doesn't allow me to click on the keys as directed by the manual to setup the master pin. The touch screen disappears. If you must setup the master pin to access any functionality. I wouldn't recommend this lock and it is being returned

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Wonderful Lock Making Life Easier

    Posted
    Urbannestnc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I own a real estate office and this lock is perfect to allow my colleagues and Realtors into my office while keeping track of who comes in and out, for accountability reasons. Each Realtor can receive their own code, making this lock very unique. Also, I can lock and unlock remotely so if I'm travelling and someone needs access into my office, I can control it remotely! This is also a great lock for all of my property managed homes...I have advised all of my clients to switch to this lock so that every time a tenant moves away, a new code can be programmed, which ultimately will save money in having to change locks all the time. Not only that..this lock is very cool and can be synced up with home alarm systems and compatible with smart home systems. Love this lock!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very solid lock for the price

    Posted
    mikey1212
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've been using my Yale Touchscreen deadbolt with Z-wave for almost 2 months now and I've been extremely pleased with it. I replaced a standard deadbolt and installation was a breeze. One thing to watch for is if your current deadbolt sticks then you might have problems with the powered lock being able to close all the way. I had to grind out the faceplate on the doorframe for a smooth action on the bolt. Programming is simple and I have integrated it with a Samsung Smarthings hub. It all works seamlessly. My only disappointment with the lock is that you can't control the codes remotely and you can't customize the auto-lock time interval. Otherwise I would have given it 5 stars.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Lock works...ZWave???

    Posted
    Unknown
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had the lock installed through Best Buy. It is a solid deadbolt fitting. I was told by sales person that there was a key, unfortunately, I allowed the box to be scanned and sold without checking. It does not. I was also told it could be controlled by phone. Kind of true. It can be controlled by phone, if a Wink or SmartThings hub is being used. That said...IFFy... I can turn the bolt by hand and know it is locked. I can lock using the keypad outside and know it is locked. But the SmartThings app shows unknown...if I turn the lock, or even if I lock using the app. I can't trust it to be locked, without looking at it. This defeats the " away" purpose, as unknown is not security.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this Lock

    Posted
    ChrisC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I never have to worry about being accidentally locked out of my home again. I never have to make another copy of my front door key again (50% of which didn't work and had to be taken back for a new copy). I never have to fumble for my keys again. It is quite surprising how many ways I love this lock! This lock works flawlessly. Even when it reports that it is jammed, it is really locked. Jammed means the bolt did not fully extend but it extended enough to lock the door and a small jiggle allows it to fully extend.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not ready for automation ideas

    Posted
    Dynam81

    I normally do not write reviews but for this particular one really taking the responsibility to write one. First of all customer service number from Yale is horrible. How come this time and age there is no one to answer a phone call plus you are not even allowed to leave a voice mail Initially I thought its a problem with my device. I replaced the device twice, installed it twice and still it can not connect with Alexa or smart hub. If you are looking for home automation look for a different brand where you can at least talk to someone for help.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Difficult to set up

    Posted
    boots
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    As many reviews point out the instructions for the set up are not complete. The most important thing they don't tell you is the first thing you need to know, how to "wake up" the touch screen. One finger won't do it like other locks. You have to use the back of your fingers on the whole pad. If you figure this out you can go ahead and set up. The unit I purchased would not connect to Smartthings hub so it had to be replaced. The second one hooked up fine.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    nice lock with a few flaws

    Posted
    Cruzctrl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Installation couldn't be easier. If you have a old lock, it's as simple as remove and replace. The instructions that came in the box were off? so i ended up searching the internet for programming but now we are good. The one main thing I would change is adding the key to it. While it has the option of plugging in a 9V battery if the batteries inside die, I rather have a key hole. I have a Z-wave hub (Smartthings) and it's great being able to open the lock before you arrive or opening it remotely from miles away.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Does the Job and Looks Great

    Posted
    thorthefifth
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have a Z-Wave security system and needed a smart lock that fit into the system. This Yale lock works really well and integrated easily into my security system. The lock is quite a beauty. Nice and sleek and works well. A few things I'd change are the manual lock feels kind of cheap and I wish there was a backup lock just in case. The price is also a bit high when compared to the competition but we've had no problems so far. Recommended.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    HORRIBLE

    Posted
    Mosava
    • My Best Buy® MemberMember

    Do NOT buy this lock. The keypad never worked properly. Yale has sent us two replacements-which took months by the way-and neither of those worked either. This most recent one just stopped working while locked and Yale's only response was that we better call a locksmith. This lock is a month old and has brand new batteries. So the upshot is that the product is garbage and Yale does NOT stand behind their products.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great lock

    Posted
    ElCondor
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The instructions weren't the best. For example, setting the master code wasn't stated correctly. Had to look at other reviews to get it to work right. But otherwise, installation went well. I didn't have to modify the deadbolt hole, as the deadbolt itself is tapered a little. The range seems to be alright. Connected with no problem to my Samsung smart things hub. I haven't tried toggling the lock with Google assistant yet, but that is next on the list.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Thing For People Who Hate Keys

    Posted
    Cdupont
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love this Door Lock... I have had these on two of my homes and they are the best. Can make like 100 different user codes and even single use codes. I love it, love it, love it. When family comes into town I make them a code so they can get into the house when I am at work. Plus I hate having to worry about keys. Never have to worry, about keys. SO recommend this. And really, really easy to install.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Must Have

    Posted
    Dollman
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I can't believe that the law has not required the item. It is the nearest invention because of the way it secures the home. I give a special code to each person to obtain entrance to the home. Through the past keys away and feel safe and lighter weight on the.keychain while knowing that the person who has the code is the only one that has access to the home! I love it and works perfectly.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not worth the trouble.

    Posted
    Monica
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    1. Installation took a lot longer than expected. 3 hours to be exact. 2. after it was installed it worked perfectly. 3. Living in Minnesota it does get cold. Previous reviews said it would not be a problem. 4. Lock acts up when it get cold. I was locked out of my house until it decided to work again. 5. I will be returning this item.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    No More Keys!

    Posted
    Thomas
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have enjoyed this product tremendously. Being able to leave the house without needing a key to get back in, that's perfect. Being able to connect to my BLINK Hub and verify the door is locked when I left in a hurry, peace of mind. Being able to remotely unlock the door when a friend needs to stop by and borrow a cup of sugar, well now I'm just showing off.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love this smart lock

    Posted
    Stellefam3
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My son and I reviewed a lot of smart locks. We didn’t want to spend a lot of money but wanted the ability to punch in a number without fumbling for my keys all the time. This lock works beautifully!! Super easy to install! Would highly recommend if you want a great lock without spending tons of money.

    I would recommend this to a friend