Customer Ratings & Reviews
- Model:
- RA-BM-30
- SKU:
- 6373356
Rating by feature
- Quality
Rating 4.2 out of 5 stars
- Value
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
Bad Bad Company
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no stove. I call almost everyday and talk to people that can’t speak English. I try to buy all my appliances at Best Buy. Never had a problem before. I never cancelled a stove. I sent one back and they were suppose to send new one. Now I have no money back and without a stove. NEVER EVER AGAIN
No, I would not recommend this to a friendBrand response from ZLine Customer Service
Posted .Hi there,
We sincerely apologize for the experience you have had with your range and our customer service team. If you haven't already, please create a case with us at zlinekitchen.com/contact so we can assist you. We will do our best to ensure you have a working range in a timely manner. Thank you.
Very very noisy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Zline range is very very noisy. The customer service asked for a video, and then told us it is *normal* cooling fan noise. The hot air blows right into me, and the noise can be heard several rooms away. But everything is *normal*. We bought the Zline through the range & hood store, where my reviews never got through. No repair, no return!!! We are stuck with this piece of junk!
No, I would not recommend this to a friendBrand response from ZLine Customer Service
Posted .Hello Fiona! Thank you for taking the time to reach out to us. We are sorry to hear that this range did not meet your expectations. Our recommendation is to reach out directly to the customer service of the store which you purchased, and their team may be able to assist you with finding a resolution. Please ensure you provide your order number and any other information they may need. Thank you!
Range failed twice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On 02/02/2021, I purchased a Zline 30-inch stainless steel range, from Home Depot in Thornton Colorado. I paid $1,822.79 which included my military discount. On 12/28/2022, The oven stopped working, getting a hold of Zline customer service was challenging, I left Voice mail and sent numerious emails. After submitting all the information, they requested photos, receipt and a detailed explanation of what I experienced, they sent me out replacement parts, which included a heating element and a wiring harness. While I was replacing the parts it was apparent why this product failed. The wiring harness is not insulated and is attached to the back of the stove which is heated when you are running the oven. After installing the heating element and wiring harness the oven started to work once again. On 11/07/2023, The oven once again stopped working, after several emails and voice mails, I spoke with a gentlemen form Zline who told me the wiring harness and heating element have been upgraded and this should resolve your range issue. On 11/14/2023, I received the replacement parts, new heating element and wiring harness, which appeared to be the same product I received in December of 2022. On 11/15/2023,I spoke with Sandy, a Zline customer service representative, I explained my experience in detail and how I was not pleased with this product. She told me she spoke with her supervisor / lead Lindsey and was told to replace the heating element and wiring harness and If I have any problems, I could contact them again. I responded by saying, that's it. Sandy responded, "Thats it, that is all we can do for you." So... The cost of a Zline 30-inch range was $1822.79 dollars, divided by 33 months of ownership equals $55.23 dollars a month. I have heard of planned obsolescence but come on.
No, I would not recommend this to a friendBrand response from ZLine Customer Service
Posted .Hello Darren. Thank you for taking the time to reach out to us. We are sorry to hear that this has been your experience with your ZLINE range. We are always looking for ways to improve our products and our customers experience, and we appreciate you leaving your feedback. Looking into your case further, it looks as if a customer experience manager was able to approve sending out a new element. Please do not hesitate to reach out to our team for any further assistance you may need!
Poor Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would give it a 0 if I could. Right off the bat the oven didn't heat up beyond 250 degrees. Can only get parts though Z line and lost the use of the oven for Thanksgiving and now Christmas. Don't buy one of these!
No, I would not recommend this to a friend