Ring Floodlight Cam Pro with 2K Video and Ring Vision, 2 LED Lights, Dual Band Wi-Fi, and 3D Motion Detection - White

Questions & Answers (125)

• Q: Can I use Ring devices on two different properties? We have a second home and want to know if we need more than one account. Thanks! (3 answers)

  A: Hello MA3, Good question. Yes, you can use multiple Ring devices at different locations using the same Ring App and account. Locations are a function in the Ring app that allows you to group your Ring devices by their physical location. If, for example, you had a Ring Alarm and a number of Ring cameras at both your home and your place of business, you could group these devices into "Home" and "Business" locations. That way when you want to check on the status of a business camera or make an adjustment to the Ring Alarm system in your home, you can view devices at that particular Location. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/115005039983-Managing-Ring-Devices-Using-Locations. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thank you, Jamila with Ring.

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• Q: Can this light be programmed for the lights to stay on overnight. Would like to replace existing light on porch and back door with this product. But only if the actual LIGHTS can stay on over night to keep the property constantly lit in the night hours. (2 answers)

  A: Yes it can. It has multiple settings. You can set it to always stay on and also for motion only

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• Q: Can multiple phones receive notifications (4 answers)

  A: I found it different from answers ring provided below. When multiple devices, alert was sent to only one of the multiple devices. Sometimes device A and other times device B, kind of random as i didnt do anything to control it.

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• Q: On the ring floodlight cam are the floodlights a dusk to dawn light or do they just come on when motion is detected. (2 answers)

  A: You can set it for both

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• Q: Can it be connected to an outlet plug? (2 answers)

  A: Hello, Great question! No, the Ring Floodlight Cam Wired Pro can only be hardwired (100V-240V). If you do not already have an existing junction box, one can be installed, however, Ring highly recommends that you engage a licensed electrician for this. Here is an article with more detailed specifications for this device: https://support.ring.com/hc/en-us/articles/360059101391-Ring-Floodlight-Cam-Wired-Pro-Information. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thank you, Alexis at Ring

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• Q: The mounting bracket with the rubber seal uses only a single screw in the middle to keep it connected to the box on the wall. The weight of the floodlight pulls it forward slightly so it's not a water tight seal anymore. Any suggestions? (1 answers)

  A: Hello TrembL, Your Floodlight Cam Wired Pro must be installed on a 4“ round UL listed weatherproof electrical box. A proper electrical box should allow you to secure the device with two screws. Here is a helpful article with images for your review: https://support.ring.com/hc/en-us/articles/360059068632-Installing-Your-Ring-Floodlight-Cam-Wired-Pro-. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thanks, Alexis with Ring

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• Q: If I replace my porch light with this, will I still be able to turn the switch on and off to control the light? (4 answers)

  A: Yes. That is what I did. But if you turn off the switch you turn off the camera. I have a family member who is habitually turning it off and it’s driving me crazy! I may get an electrician to take it off the switch. And just wire it close by.

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• Q: Why does the title of the item say “Wired Pro Outdoor Wireless”? Is the camera wired or is it wireless? (2 answers)

  A: It requires being hard wired into power at a junction box for power. Camera connects via wifi to provide picture/video/alerts & app.

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